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BrainSel
Trending Lyricist II
June 12, 2020
Answered

Unable to connect with Sonos. Fix it - After upgrading to S2

  • June 12, 2020
  • 69 replies
  • 9195 views

Hi there!

I have reported this as a potential bug, but I wanted to see if anyone else has noticed this.

Ever since upgrading to S2, my iOS controller will not stay connected if the Sonos app is force closed.  To reconnect the app, I have to reset the app and join existing system.

As long as the Sonos app is not forced closed, all is well.  As soon as it’s force closed...issue.  I did not have this issue with S1.  I have performed the troubleshooting steps which lead me to this observation.  It’s been a few days now with no issues since leaving the app open.

Thank you for any insight provided.

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Best answer by BrainSel

Just a quick update - After 24 hours, the Playbar and Sub are still online.  Here are the exact workaround steps I took:

• Launch SONOS S2 App on your controller and verify it’s not connected

• Enter Setup on the Playbar by pressing Volume Up and Play/Pause at the same time > the orange light should start blinking

• Enter Wi-Fi Setup on your controller - For example, on iOS devices this is Settings > Wi-Fi

• Wait for the SONOS Wi-Fi network to appear

• Connect to the SONOS Wi-Fi network and do nothing else, just wait patiently a few minutes for it to time out

• After the timeout, you should be connected back to your home network automatically - if not, connect back to your home network

• Return to the SONOS S2 App and see if it’s connected

 

I don’t know why this works, but it sounds like a bug. I’ll report back any further discoveries.

Hope this helps!!

69 replies

Show previous replies
Pedro C
Lyricist III
July 19, 2020

Thanks for the reply.  As a further update I got a longer Ethernet cable and wired in my play base permanently at the weekend and it’s still dropped out 3 or 4 times since so definitely not my network.   The new One I bought is almost unusable now as just drops all the time

Kyle A
Kyle A
Retired Sonos Staff
July 20, 2020

Hi @Pedro C,

I would like to take a look at your system; I would like you to take a diagnostic on the Sonos system and reply with the confirmation number.

Here’s how: Settings > Help & Tips > Submit Diagnostic.

 

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BrainSelAuthor
Trending Lyricist II
July 21, 2020

Well, I made a discovery today.  Instead of rebooting the Playbar to get back connected, I decided to try pressing the + and play/pause button, then connecting to the SONOS Wi-Fi network from my iOS controller, then letting it time out.  Low and behold, after switching back to my home network, the Playbar and Sub are back on the network.  

Because I didn’t reboot the Playbar, there should be some good logfiles showing what’s happening.  This is definitely a Sonos issue, not a home network issue.  Diagnostic 1681910631 has been submitted.

BrainSelAuthorAnswer
Trending Lyricist II
July 22, 2020

Just a quick update - After 24 hours, the Playbar and Sub are still online.  Here are the exact workaround steps I took:

• Launch SONOS S2 App on your controller and verify it’s not connected

• Enter Setup on the Playbar by pressing Volume Up and Play/Pause at the same time > the orange light should start blinking

• Enter Wi-Fi Setup on your controller - For example, on iOS devices this is Settings > Wi-Fi

• Wait for the SONOS Wi-Fi network to appear

• Connect to the SONOS Wi-Fi network and do nothing else, just wait patiently a few minutes for it to time out

• After the timeout, you should be connected back to your home network automatically - if not, connect back to your home network

• Return to the SONOS S2 App and see if it’s connected

 

I don’t know why this works, but it sounds like a bug. I’ll report back any further discoveries.

Hope this helps!!

    BrainSelAuthor
    Trending Lyricist II
    July 22, 2020

    @HighEndMusic

    @Stanley_4

    @Kyle A 

    @DaShiznits 

    @DhavalD 

    @Pedro C 

     

    Possible workaround in my last post.  😬

    BrainSelAuthor
    Trending Lyricist II
    July 23, 2020

    Just a quick update - It has now been 48 hours and the Playbar and Sub have stayed connected to the Wi-Fi network.

    I’m working with Sonos Support so they can determine why this works after applying the workaround.

    Stay tuned...

      Pedro C
      Lyricist III
      July 23, 2020

      Great detective work BrainSel 😁
       

      will try this over the weekend when back home but sounds very positive 

      SinfulMax
      Lyricist III
      July 24, 2020

      @BrainSel I tried your solution but the app still won't connect. I'm literally having to unplug my playbar everyday for 10 seconds then resync it to app (S2). Absolute nightmare and I'm probably going to ruin my power cable by yanking it out every damn day. Sonos please sort.

       

       

      DhavalD
      Lyricist I
      July 25, 2020

      @BrainSel It didn’t work for me either. On the bright side, some how my LG magic remote has started working to control the volume. Looking forward to getting it working so I can go back to playing music on it from Spotify. 

      BrainSelAuthor
      Trending Lyricist II
      July 25, 2020

      @SinfulMax @DhavalD 

      Boo...sorry to hear this.

      Prior to this discovery, I did a factory reset on my Playbar and Sub and deleted the S2 App.  This isn’t for everybody so judge your own setup to see if that’s a painless first couple of steps.  My setup isn’t that complicated, so for me it was pretty easy.

      So...I would try:

      • Factory reset all applicable components

      • Delete and reinstall the S2 App

      • Go through the entire setup process

      • Wait until it disconnects

      • Perform the steps in the workaround

       

      Sonos Engineers are looking at this.  My system has been online for almost 4 days now...no issues.

       

      I hope this helps.  I feel like we’re getting closer to a good workaround.

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