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BrainSel
Trending Lyricist II
June 12, 2020
Answered

Unable to connect with Sonos. Fix it - After upgrading to S2

  • June 12, 2020
  • 69 replies
  • 9195 views

Hi there!

I have reported this as a potential bug, but I wanted to see if anyone else has noticed this.

Ever since upgrading to S2, my iOS controller will not stay connected if the Sonos app is force closed.  To reconnect the app, I have to reset the app and join existing system.

As long as the Sonos app is not forced closed, all is well.  As soon as it’s force closed...issue.  I did not have this issue with S1.  I have performed the troubleshooting steps which lead me to this observation.  It’s been a few days now with no issues since leaving the app open.

Thank you for any insight provided.

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Best answer by BrainSel

Just a quick update - After 24 hours, the Playbar and Sub are still online.  Here are the exact workaround steps I took:

• Launch SONOS S2 App on your controller and verify it’s not connected

• Enter Setup on the Playbar by pressing Volume Up and Play/Pause at the same time > the orange light should start blinking

• Enter Wi-Fi Setup on your controller - For example, on iOS devices this is Settings > Wi-Fi

• Wait for the SONOS Wi-Fi network to appear

• Connect to the SONOS Wi-Fi network and do nothing else, just wait patiently a few minutes for it to time out

• After the timeout, you should be connected back to your home network automatically - if not, connect back to your home network

• Return to the SONOS S2 App and see if it’s connected

 

I don’t know why this works, but it sounds like a bug. I’ll report back any further discoveries.

Hope this helps!!

69 replies

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SinfulMax
Lyricist III
July 25, 2020

@BrainSel out of curiousity what password did you use to try and connect to the Sonos WiFi. I just typed in my normal house WiFi password, I realise it doesn't really matter since we're timing in it but just wondered.

 

BrainSelAuthor
Trending Lyricist II
July 25, 2020

@SinfulMax 

No password should be required.  Wait until you see SONOS as the SSID.  There will be a crazy long SSID that has Sonos in it, but wait until the short SONOS network appears.

 

Hope this helps!

SinfulMax
Lyricist III
July 25, 2020

I left my Sonos app open rather than force close. Opened it properly there the now and it still says unable to connect. Tried the setup, only the long Sonos SSID comes up.

 

Starcy
Lyricist I
July 25, 2020

I sadly have the same issue. I wanted to try your solution but have a Beam instead of Playbar. Any idea how to enter setup mode? Pressing volume up and Play doesn’t work. Thanks!

BrainSelAuthor
Trending Lyricist II
July 25, 2020

@SinfulMax 

So close!!

Does that Sonos_xxxxxxxxxxxxx SSID eventually change to SONOS?  How long did you wait?  It might take a minute or two.

Let us know!

BrainSelAuthor
Trending Lyricist II
July 25, 2020

@Starcy 

For the Beam, it looks like you press and hold the ♾ button until you see an orange blinking light.

 

Hope this helps!

BrainSelAuthor
Trending Lyricist II
July 25, 2020

Just a quick update - Mine disconnected again after staying connected for 4 days.  I did the workaround and it’s back online.

@SinfulMax - it took a couple of tries, but eventually the SONOS SSID appeared.  It took about a minute to switch from Sonos_xxxxxxxxxxxxx to SONOS.

 

Sonos Engineers are fully aware of the disconnect issues.  It’s only a matter of time before an update is released.

SinfulMax
Lyricist III
July 26, 2020

Hi so I'm literally sitting for 30 mins at a time trying to sync this so even tonight when I disconnected power source for 10 secs and reset S2 app it didn't resync. Ended of mirror sharing Amazon app with TV to play music. I'm so fed up with it can't control playbar volume unless through Chromecast.

Starcy
Lyricist I
July 26, 2020

@BrainSel thanks for that info - I’ll give that a try next time. 

Out of interest is anyone else’s home network a MESH set up? Strangely I have found the S2 app seems to ‘find’ the Sonos when I am in different areas of the house even though my WiFi network is the same across the whole house.  Even then this is intermittent and doesnt always work. 
 

I am by no means a network expert so I have no idea if my MESH setup is indeed making a difference here, but I never had any issues on the old S1 application. 
 

I am going to try resetting the app and unplugging all my Sonos speakers and router next time and resetting them up from scratch but I’m not hopeful based on everyone else’s feedback. 

BrainSelAuthor
Trending Lyricist II
July 28, 2020

Just a quick update - Sonos released an update today!  I’ve applied it to my system...let’s see what happens.

Obviously, all products need to be online before updating.  Power-cycling the Playbar or Beam, then verifying the other components are online might be the best thing prior to attempting the update.

Good luck everybody!!

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