Unable to connect with Sonos. Fix it - After upgrading to S2

Something to try that has helped a lot of folks is giving the sonos gear static/reserved IP addresses from the router’s DHCP page. Power down Sonos, reboot router and controller, power up the sonos one at a time.

Thank you, Stanley_4.

I have created DHCP Reservations for the Playbar and the Sub.  Both are back online.  I’ll report back tomorrow with the results.

Thank you, everyone, for your responses.

Nope...didn’t have to wait until tomorrow.  Both components are offline again.

I wonder if there is a timeout on the NICs now with S2.

I have restarted both components, they are back online.

I have now setup continuous pings to both components to hopefully act as keep-alives.

I’ll report back soon.

Just a quick update - almost 6 hours later and they are still connected.  If both components are still online tomorrow, I’ll be calling Sonos Support and reporting this bug.

It appears that the Wi-Fi NICs are going to sleep.  Running continuous pings to both components acts as keep-alives.  After doing this today, this is the longest these have stayed online with the S2 upgrade.

More to come...

Just a quick update - They didn’t stay connected through the night.

I have opened and escalated the case with Sonos Support.  Others are reporting the same Wi-Fi disconnects.  It’s just a matter of time before an update is released.

Stay tuned...

G’day @BrainSel did you have any suscess with your problems. I've had the same issue ever since the S2 update. In my case I have also lost the ability to use my LG magic remote for 2020LG CX oled with my playbar. I have done practically everything to try to get it going with no luck. 

Hello @DhavalD.

Unfortunately...no, I have not had any success with my situation.  I did speak with Sonos Support a couple of times for lengthy troubleshooting sessions.

I think I know why this isn’t getting resolved as quickly as we’d like.  Their Teams don’t have access to any equipment or labs in their offices.  This is a very repeatable issue and if they were able to “lab it”, we may see quicker resolution.  The Support Rep was willing to reconfigure his personal setup at home, but he realized we don’t have the same products.

To Sonos’s credit, they were willing to send me a Playbar and Boost to see if the issue could be resolved with hardware.  I declined both as I believe this to be a software issue with the Linux-based OS running on these devices...specifically with Wi-Fi.  Everything else is fine with my setup, it’s the Wi-Fi that stops working after a couple hours following a reboot.

I firmly believe that Sonos will resolve this with an update.  I’m patient with this as the impact for me isn’t as bad as others.

Has there been any update to this issue from Sonos?   I’m having exactly the same issue with my Playbase and One.   I was on with Sonos support for quite a while hard wiring the device to the router etc etc but after all of that it still drops out.

Good old google brought me here and it seems exactly the same as the issue being discussed here.  I’ve had my Playbase for years with no issue and my WiFi network is very strong with no other devices reporting any issues at all.   Yet after the S2 upgrade almost immediately i’m having drop outs every few hours and i now can hardly use my One.   Fingers crossed on a fix soon.

Hey @Pedro C!

Negative...no updates yet.

Sonos is very aware of the issue.  We’re all just waiting for the fix to be released.

If I receive any news, I’ll post it here.  

Hang in there.