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Amy Bell
Contributor I
July 13, 2015

Unable to add music library to Sonos Controller

  • July 13, 2015
  • 43 replies
  • 4723 views
I used to be able to access my music (all in iTunes) with my Sonos controller; however, it has abruptly stopped working.  When I try to add the folder to my Music Library, I get the error message: "Unable to add the shared folder "\\AMY-PC\Music" to your Music Library (1002)."  I've seen that this is a common error and believe I have followed the steps otherwise laid out (e.g., Kaspersky firewall access).  I'm still receiving the error.  Any ideas?
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    43 replies

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    Ken_Griffiths
    Ken_Griffiths
    July 1, 2017
    Here is the error message I am getting

    Looks like your MacBook Pro's netbios name is too long. You need to reduce it to the 16 character limit or below ... or try linking via the IP address and set it to a 'static' or 'reserved' IP address whichever you prefer to do.
    mcdonald44
    Enthusiast I
    July 1, 2017
    Thx Ken, What the heck is "netbios" and why does all work perfectly on my Sonos iPhone App, and NOT on my laptop. Shame, Shame on Sonos. Got the boxes ready to return BOTH Sonos Play 1 speakers. The list is getting MUCH longer as to why....
    jgatie
    jgatie
    July 1, 2017
    Oh for . . . I can Google "Mac change computer name" and have an answer in 5 seconds. The actual changing of the name might be about 20 seconds.
    Instead, you are going to take the time to box them all up and return them to the store?
    jgatie
    jgatie
    July 1, 2017
    By the way, to save you the trouble:

    How to change the name of your Mac
    Step 1: In the Menu bar, go to  > System Preferences…
    Step 2: Click on Sharing.
    Step 3: In the Computer Name box, type in the name you want to use for your computer.
    Step 4: Close the window, and you're done.

    http://www.idownloadblog.com/2014/08/08/how-to-change-mac-name/
    mcdonald44
    Enthusiast I
    July 1, 2017
    J, will give all this a try and I do not want to shoot the messenger. Been using Apple products since 1980 (yup I am old) and this is the first time "EVER" that an app requires me to change the name of my Laptop so the app will work. You have to be kidding me. My rating of Sonos has been and continues to be "0" Thx J, No Thanks to Sonos.
    Ken_Griffiths
    Ken_Griffiths
    July 1, 2017
    J, will give all this a try and I do not want to shoot the messenger. Been using Apple products since 1980 (yup I am old) and this is the first time "EVER" that an app requires me to change the name of my Laptop so the app will work. You have to be kidding me. My rating of Sonos has been and continues to be "0" Thx J, No Thanks to Sonos.

    This should help explain your issue:

    https://en.m.wikipedia.org/wiki/NetBIOS

    And this:

    https://technet.microsoft.com/en-us/library/cc938431.aspx
    mcdonald44
    Enthusiast I
    July 1, 2017
    Thx KG, will give it try, Will this screw up any connections I have at work, home and other networks now that Have changed the name of my Mac?
    Ken_Griffiths
    Ken_Griffiths
    July 1, 2017
    You can link your library by IP address if you prefer... but if you do I would set the MacBook to a static IP address .. just so you keep the Sonos linked library at the same address.
    Ken_Griffiths
    Ken_Griffiths
    July 1, 2017
    So, just as an example, you could set (reserve) the IP address of you MacBook Pro in your routers DHCP reservation table .. you 'may' need the MAC address of the network adapter to set the address static against it.

    It's a good idea to do that with your Sonos products too and there is plenty of information on the forum about that, but obviously routers can and do vary... so perhaps look around your routers interface for its reservation table. I'm sure you'll figure it out. It's usually very easy to do.

    The Sonos MAC addresses are on the labels on each of your Sonos products to help you reserve them and you will find their existing IP addresses (and their MAC addresses aswell) in your Sonos Controller Settings in the 'About my Sonos System' section.
    mcdonald44
    Enthusiast I
    July 1, 2017
    KG, Thx...all I need is a yes or no to this question:

    Thx KG, will give it try, Will this screw up any connections I have at work, home and other networks now that Have changed the name of my Mac?
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