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Amy Bell
Contributor I
Jul 13, 2015 2:04 AM UTC

Unable to add music library to Sonos Controller

I used to be able to access my music (all in iTunes) with my Sonos controller; however, it has abruptly stopped working.  When I try to add the folder to my Music Library, I get the error message: "Unable to add the shared folder "\\AMY-PC\Music" to your Music Library (1002)."  I've seen that this is a common error and believe I have followed the steps otherwise laid out (e.g., Kaspersky firewall access).  I'm still receiving the error.  Any ideas?
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    43 replies

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    Ken_Griffiths
    Ken_Griffiths
    Jul 1, 2017 8:00 PM UTC
    If (and only if) you have a network connection somewhere else (local or remote) to your MacBook Pro from a device elsewhere that is already using the MacBook Pro's old netbios name, then you would have to 'change the path' to reflect the new name you have given to it. Otherwise you will not have any problems at all.

    Does that help?
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    serge92350
    Lyricist I
    Jul 28, 2017 1:58 PM UTC
    I am having this same issue. My music library can no longer be updated saying iTunes library is no longer available (large library), which is clearly not true. When I put 20 albums into a folder as a test and add it as a library, it works fine. I've reset router, rebooted iMac.... run/submitted diagnostics #7656975

    Please help

    Thanks,

    Serge
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    John B
    Jul 28, 2017 4:06 PM UTC
    This is an old thread and i think you would have a better chance of getting noticed if you start a new thread. Include the diagnostic number in the title for good measure

    Post here to say that is what you have done, so that any responses go to new thread
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