Contributor I

Unable to add music library to Sonos Controller

Forum|Forum|11 years ago
July 13, 2015
43 replies
4723 views

I used to be able to access my music (all in iTunes) with my Sonos controller; however, it has abruptly stopped working. When I try to add the folder to my Music Library, I get the error message: "Unable to add the shared folder "\\AMY-PC\Music" to your Music Library (1002)." I've seen that this is a common error and believe I have followed the steps otherwise laid out (e.g., Kaspersky firewall access). I'm still receiving the error. Any ideas?

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psyenz101

Lyricist II

I am having this same issue, my music library cannot be updated saying iTunes library is no longer available, not true. I've reset router, rebooted MacBook.... run/submitted diagnostics #7329407 please help

thanks,
brian

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Anonymous

Hi Matt,
just to let you know I managed to opt out BT's Web address help service ans my Play1 is now working ok. I'm so happy :)
Thank you very much for your help!

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psyenz101

Lyricist II

Ok, I'm now rather upset and frustrated. I can no longer play anything from iTunes, all I get is a message: "An error occurred while adding songs to the Queue (1002)" and then another error that the path to my music no longer exists, which is not true

what is the issue, why does Sonos have to make this so difficult?
-brian

Airgetlam

From the FAQ about error codes:

Error 1002

Error 1002 occurs when one or more of the Sonos products in your home fails to update properly, and can be resolved by rebooting the product that was unable to update. If you own a Sonos Bridge, start by with powering it off by pulling the power cable out for ten seconds and then powering it back on. Wait for the bridge to reconnect to your system, the LED status light will stop blinking, then try updating again.

If the update still fails, rebooting all of the Sonos products in your home will ensure that the product experiencing the issue gets rebooted, however, we understand this process may be tedious especially if you have numerous Sonos products in your home or they are in difficult to reach locations. If you would prefer to reach out to Customer Care, our technicians will be able to identify the specific product that needs to be rebooted and walk you through the necessary steps over phone or email.

If you own a Sonos Bridge, try unplugging the power cable and waiting 10 seconds before plugging it back in.
Reboot all Sonos products in your home by unplugging the power cable and waiting 10 seconds before plugging it back in.
Once you have rebooted all of your products, ensure they all show up in your Sonos app, and attempt the update again.

Also, can I recommend that you submit a system diagnostic and post the number here? That might help the Sonos folks more adequately respond to your request for assistance.

Bruce

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nooshsf

Lyricist II

Well this is really disappointing. 12 days ago Matt at Sonos asked me for diagnostic info, maybe not noticing that I already had. But I sent it again, 10 days ago. Since then I've heard zero back. I would understand if these forums aren't a place to ask Sonos for help, but Matt offered to help and now I've had nothing.

I'll continue to hope that somebody follows up.

Jeff S

Retired Sonos Staff

Hi Matt - OK, I just did it, and the diagnostic is number 7322639. But I hope you saw that I did it the first time and got number 7313520. I hope you can solve this. Thanks!

Hi nooshsf,

In your diagnostic report I don't see an error when you tried to add the music share. Most of the time this means that a firewall or antivirus program has blocked the connection attempt. Please see this guide to configure any firewall or antivirus program you might be running.

This guide is also helpful for Mac music sharing issues.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

Hi Matt,

So the music is showing up on the app on my phone, but it is still not showing up on my Sonos desktop application. When I click on "Music Library," it says "You haven't added any music to your Sonos system yet."

Any advice on what to do next?

Thank you!

Hi Edge17,

If your indexing isn't finishing, please check to make sure your computer is not set to go to sleep after inactivity. Also, make sure your computer doesn't put the hard drive to sleep.

If it fails to complete the index again, please submit a new diagnostic report and reply with the number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I am having this same issue, my music library cannot be updated saying iTunes library is no longer available, not true. I've reset router, rebooted MacBook.... run/submitted diagnostics #7329407 please help

thanks,
brian

Hi Brian,

Your Sonos units are losing connection to your network from time to time due to wireless interference. This is causing the speakers to fall off the network and is likely the reason they can't access your music library.

Please try changing your router's wireless channel to 11 and see if things improve.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

mcdonald44

Enthusiast I

Add me to the list of very frustrated and disaapointed Sonos users. Please help me and my MacBook pro

M

mcdonald44

Enthusiast I

Here is the error message I am getting

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