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Contributor I
June 13, 2018

Trueplay for Android or at least Samsung phones

  • June 13, 2018
  • 38 replies
  • 8250 views
Please provide Trueplay support for Samsung phones, otherwise your company is missing out another 50% potential customers (or existing customers).

https://www.idc.com/promo/smartphone-market-share/vendor
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    38 replies

    chicks
    October 10, 2018
    SOON, TRUEPLAY WON’T REQUIRE AWKWARDLY WALKING AROUND A ROOM WITH YOUR IPHONE, AND SONOS SPEAKERS WILL AUTOMATICALLY INSTALL UPDATES

    Sonos allows users to tailor the sound produced by its speakers for any room through a process it calls TruePlay. The Sonos app uses the mic on an iOS device to detect the room’s characteristics, and then it adjusts the speaker’s sound for maximum performance. But this requires actually getting up and walking around the room with your iPhone while the Sonos emits beeps and other tones. Sonos did it first, but Apple and Google have since come up with ways of doing this sound optimization automatically with sophisticated analysis and without any user involvement. According to Spence, Sonos is working to offer the same thing. “We’re working on that now, to do it without you needing to do anything,” he said.

    https://www.theverge.com/2018/6/15/17465084/sonos-ceo-vergecast-interview-google-assistant-siri-atmos
    Stanley_4
    Grand Maestro
    October 10, 2018
    That will be interesting to see, how it deals with many of the issues of achieving an even sound field without having microphones in the areas of interest.

    I use a system similar to TruePlay on a couple receivers, watching the differences from moving the mike a couple feet in any of the six directions, or combinations, is quite interesting. Doing a single point equalization in multiple locations and comparing the settings between them is more frustrating than educational for most folks, me included, as I'm not an audio expert. Two chairs about four feet apart generate wildly different settings, particularly at the lower frequencies.
    Airgetlam
    October 10, 2018
    And I'd predict a rocky release, where people would complain about why some speakers have the capability (because they have the microphones!) and others don't.

    But I do indeed like the fact that it levels the playing field for iOS and Android users.

    I wonder if it will have the capability of using a single speaker with a microphone to balance others that don't. So, if you had a pair of stereo PLAY:1s in a room with a Beam or Sonos One, you could access the function for all 3 speakers.
    Bruce
    toddgarvin
    Lyricist III
    November 21, 2018
    As a 10 year iPhone user, I switched to a Google Pixel 3XL this fall and have no plans on returning to iPhone anytime soon. Last year I spent $2,400 on Sonos speakers. Tonight I discovered that I can no longer tune them because I am not using an Apple iPhone??? That is pure disregard for your customers. While I love the sound from my Sonos speakers, they do have a great deal of limitations compared to a much cheaper bluetooth system (i.e. no way to play sound from iOS applications). I was willing to work around those limitations, but this discovery is too large of a pill to swallow. You make a Sonos app for my $1,000 pixel phone, but you're not willing to include tuning capabilities unless I am an iPhone user? If this isn't fixed, or at least acknowledged as an issue that is being addressed in the near future, I'll happily leave your system and move onto something better. I did it with Apple, I can certainly do it with Sonos. 😠
    Chris
    Lead Maestro
    November 21, 2018
    Why do you feel you have to post the same thing over and over on every thread on the subject. You must have read the threads to find answer.

    I will spam my reply once more:

    They have stated MULTIPLE TIMES that they CAN NOT do Trueplay on Android phones because Android isn't consistent on its microphone vendors. They have tried and tested units multiple times and Android proves to be too difficult to get consistency.

    I assume you must have given away your old iPhone - but I would suggest picking up some old one cheap (just turn on wifi no phone service needed) or have a friend with iPhone come do the calibration for you.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Stanley_4
    Grand Maestro
    November 22, 2018
    As a 10 year iPhone user....

    Maybe you don't understand that these forums are mostly user to user with a visit or two on most week days by a Sonos staffer.

    What you do by spamming the forum is aggravate the users that are volunteering their time to help others and likely being ignored by the Sonos folks that are looking for issues they can solve and diagnostic numbers they can evaluate.

    If you want to communicate with Sonos their e-mail is far the best method, clear and easily shared by all at Sonos Hq. Phones get you an interactive connection but you are going to have to hold, then get past the tech to someone interested in your issue.
    Chris
    Lead Maestro
    November 22, 2018
    Sonos has publically stated they tested various phones even if the same model and the microphones varied. Because samsu g and the such use multiple vendors.

    Apple, probably because they sell less phones, is able to use a single microphone suppplier and this trueplay works well.

    Now call Sonos liars, and then why bother complaining, or accept the fact that is the limitation. It can’t be difficult to borrow an IPhone or as a prior user get one out of drawer. Those probably would take less time then spending time spamming a public forum.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Local Superstar
    November 22, 2018
    I'd be interesting in Sonos chiming in in relation to the above.
    More and more I get the impression it's actually a rather small R & D outfit (even for Apple devices, many things follow on quite a bit later for new models - as though Sonos don't have access to pre-production models so things can be working upon release). I can imagine employees loaning their personal devices to be used for the testing.
    Were older Samsung models re-tested, were even S8 and S9 models tested unsatisfactorily or supply chain variations assumed to still be the same?
    Chris
    Lead Maestro
    November 22, 2018
    They have chimed in multiple times saying they attempted to certify even specific popular models such as Samsungs (thinking at least they could take care of a large subsection) and they still found the microphones were completely inconsistent even on the same model phone. I don't know why they need to repeat that over and over (yea as I am).
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Local Superstar
    November 22, 2018
    Yes, i know they attempted it a while back - I think it was.around S7 release.
    If you can point me to where they confirmed they repeated this on the new models that would be great.
    Regarding repeating anything over and over, I don't know why they would either. Who suggested them doing so? It's certainly possible though that even on an S7 (still sold new) that parts have been standardised down the line.
    Samsung themselves should be able to confirm or otherwise this to Sonos directly.