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Contributor I
Jun 13, 2018 6:31 AM UTC

Trueplay for Android or at least Samsung phones

Please provide Trueplay support for Samsung phones, otherwise your company is missing out another 50% potential customers (or existing customers).

https://www.idc.com/promo/smartphone-market-share/vendor
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    38 replies

    Chris
    Lead Maestro
    Nov 22, 2018 4:14 PM UTC
    You can search the forum same as I or contact Sonos rep directly about.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Local Superstar
    Nov 22, 2018 4:21 PM UTC
    I did but couldn't find anything from Sonos saying they've tested or even looked at the new devices.
    That's why I said I'd appreciate them chiming in in here.
    I wonder how many i devices are tested to be statistically significant or again, if Apple just confirm there's only 1 (or however many) supplier(s) of their microphones per device.
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    Chris
    Lead Maestro
    Nov 22, 2018 4:30 PM UTC
    You would probably be better off just PM'ing Ryan if you want some reassurance.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Local Superstar
    Nov 22, 2018 4:32 PM UTC
    Nah, probably better in the forum for others to see.
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    jgatie
    Nov 22, 2018 4:50 PM UTC
    What a bunch of passive aggressive nonsense. :8
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    Chris
    Lead Maestro
    Nov 22, 2018 4:51 PM UTC
    yep.

    They aren't going to answer here AGAIN! Do what you like just giving you suggestion if you actually wanted to talk to Sonos about yourself vs. just complaining to complain.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Contributor II
    Feb 2, 2019 12:01 AM UTC
    This still needs to be addressed. Somehow my system had a major hiccup and i lost the voice channel from my front sound bar and my surround speakers were way too loud. Nothing was change. Im a samsung user and did not have the ability to retune the room. I only had the ability to turn off true play, and it did not improve the problem. Until i located someone with an apple product, my sonos system was completely useless, as well as my entire entertainment system. I love my sonos. I currently own 7 sonos products, but im finding it hard to continue to recommend sonos unless they support devices other than apple. I see this as a system/product defect.
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    Contributor I
    Feb 10, 2019 6:26 AM UTC
    I think the solution would be to buy a cheap second hand iPod from ebay, sign into the Sonos app on it and use it as required.
    I have a Samsung Galaxy S9. It's as good as anything on the market, but I understand the situation.
    Sonos haven't limited their support to iOS, they've decided on a product to compliment Trueplay. As a recording engineer, I understand the calibration issues. It's not about quality so much as it's about consistency.
    If they write software for Samsung, nothing will improve as far as customer demand goes. Every Sonos owner with a Nokia, Pixel, LG or whatever, will makes demands regarding their model of phone.
    I've never owned an Apple product in my life, but if older models do the trick, I'm happy to pick one up as a room tuning device.
    Which leads to my question, how far back does Trueplay compatibility go as far as iPods and iPhones go?
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