Enthusiast II

Answered

Trueplay brings stereo pair out of balance

Forum|Forum|3 years ago
November 6, 2022
90 replies
4170 views

I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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Best answer by Airgetlam

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Show previous replies

bockersjv

Local Superstar

Did a full power cycle of the 2 fives and the sub.

Left them off for a couple of minutes.

Turned the speakers back on, and toggled Truplay a couple of times, bit did not re-tune.

At LAST, Sound back to what it was pre December, thank you.

I have learnt a lesson. Let other try updates first, unless you are waiting a patch. This fault totally destroyed the listening experience in my main music listening room. Knowing how the system used to sound with Trueplay tuning (and it made a massive difference in a Garden Cabin in taking the Bass boom away) and then having to turn Tureplay off, and turn the sub way down, for the last few months just compromised the sound so much and stopped my enjoying the listening.

J

Jimish

Lyricist III

Hasn’t worked for me 😕

updated software and retuned (a couple of times).
Any suggestions, please?!

Arc and 2 Ones

Try a power cycle of all the speakers in that room.

Thanks for the suggestion - tried it and it didn’t work.
I’ll try a retune again now.
what made yours work after initially not working?

As before, when I toggle Trueplay off and on it works, however, if I restart a song skip forward the issue returns.

J

Jimish

Lyricist III

Hasn’t worked for me 😕

updated software and retuned (a couple of times).
Any suggestions, please?!

Arc and 2 Ones

Try a power cycle of all the speakers in that room.

Thanks for the suggestion - tried it and it didn’t work.
I’ll try a retune again now.
what made yours work after initially not working?

As before, when I toggle Trueplay off and on it works, however, if I restart a song skip forward the issue returns.

May have worked - will test over the next few hours.

J

Jimish

Lyricist III

Hasn’t worked for me 😕

updated software and retuned (a couple of times).
Any suggestions, please?!

Arc and 2 Ones

Try a power cycle of all the speakers in that room.

Thanks for the suggestion - tried it and it didn’t work.
I’ll try a retune again now.
what made yours work after initially not working?

As before, when I toggle Trueplay off and on it works, however, if I restart a song skip forward the issue returns.

May have worked - will test over the next few hours.

Many thanks bockersjv

so, powercycle and then a Trueplay tune

if I then do a retune, issue returns

solution is then another power cycle and a Trueplay tune.

👍

Kryckan

Lyricist III

It worked for me by factory resetting the speakers and setting up the stereo pair before doing Trueplay.

T

Tom.wallek

Lyricist II

I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

Think this has just been solved with the most recent V.15 update on the app. Mine now work great with trueplay. Maybe update the app and Try to re-tune? Had the problem the last few weeks and now it seems to have fixed itself

J

Jimish

Lyricist III

Hasn’t worked for me 😕

updated software and retuned (a couple of times).
Any suggestions, please?!

Arc and 2 Ones

Try a power cycle of all the speakers in that room.

Thanks for the suggestion - tried it and it didn’t work.
I’ll try a retune again now.
what made yours work after initially not working?

As before, when I toggle Trueplay off and on it works, however, if I restart a song skip forward the issue returns.

May have worked - will test over the next few hours.

Many thanks bockersjv

so, powercycle and then a Trueplay tune

if I then do a retune, issue returns

solution is then another power cycle and a Trueplay tune.

👍

Issue is back 🙈. Should I factory reset speakers and pair like you did or just wait it out and see if it self resolves?

J

Jimish

Lyricist III

Factory reset everything (including App) and all seems to be working fine now.

bockersjv

Local Superstar

Factory reset everything (including App) and all seems to be working fine now.

I spent all last night listening to music in the Cabin (aka Shed) and the issue had gone. I did not have to factory reset but I did power off the speakers both before and after the update.

It’s such a relief to hear the Trueplay working as before. Listening without in that room was a big compromise.

J

Jimish

Lyricist III

Factory reset everything (including App) and all seems to be working fine now.

I spent all last night listening to music in the Cabin (aka Shed) and the issue had gone. I did not have to factory reset but I did power off the speakers both before and after the update.

It’s such a relief to hear the Trueplay working as before. Listening without in that room was a big compromise.

Issue has returned for me - so frustrating 😕

Arc, 2 Ones and a Sub Gen 3.

No Trueplay music issue when playing surrounds in Ambient mode, but once turned to Full, left rear is dominant (seems like the base in particular) - if I toggle Trueplay on and off it resolves it, but only until that track plays out. If I skip forward or back, issue is back.

I factory reset everything yesterday again, but no good.

Any ideas?

Thanks

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