Enthusiast II

Answered

Trueplay brings stereo pair out of balance

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I have a strange problem. In one room I have 2 sonos five in stereo. After trueplay is done, they are out of balance. I have to slide the balance 5 points to the right. If i toggle trueplay on off, it is very noticeable. with trueplay off balance is in center 🤷🏻‍♂️ Anyway to fix this without using the balance control?

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AirgetlamAnswer

Why not submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. And you’d find out if your issue is the same as the other one or not, and possibly if they’re working on a fix.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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W

Woluwe

Lyricist III

Just retuned and the initial tests are sounding good.

if I put the balance all the way to right it still seems to sound more muffled then the left. But when I’ve got them equal I’m not noticing it and they appear to sound balanced.

Will test more later and will also try my ones as they’re worse than the fives.

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Zeek78Author

Enthusiast II

Finally got rid of the problem 🤗👌

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Kryckan

Lyricist III

Yeeesss!

Whipping out my old square iPhone SE now! 🥳

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C

Cardwizard

Enthusiast I

I think they did this so the new Era speakers won’t sound like crap after Trueplay tuning 😂

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Woluwe

Lyricist III

Have now tried my ones and they sound sorted. So all looks good for fives and ones…I’d forgotten how much better trueplay sounds.

Next problem now is resisting the temptation to buy the Era speakers 🙂

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Zeek78Author

Enthusiast II

But why have Sonos used over four months to figure this out? That is not good enough. Hopefully this was the last time software updates ruined my system.

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Kryckan

Lyricist III

Have now tried my ones and they sound sorted. So all looks good for fives and ones…I’d forgotten how much better trueplay sounds.

Next problem now is resisting the temptation to buy the Era speakers 🙂

Yes, sounds so much better with Trueplay.

Haha mhmm. They look interesting. Didn’t really feel the design at first. Nice with built in Trueplay if it is as good. Still think it is beneficial to measure where you listen. But nice addition with Atmos.

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S

Scott Eldo

Lyricist II

Yaaaas. Fixed.

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Jimish

Lyricist III

Hasn’t worked for me 😕

updated software and retuned (a couple of times).
Any suggestions, please?!

Arc and 2 Ones