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January 23, 2020

The Sonos Brexit and pragmatic ways past it

  • January 23, 2020
  • 570 replies
  • 22878 views

I will start this thread with a few caveats:

First, this thread is not for rants. There are plenty here for those, and there is no bar on opening new ones.

Second, the thread is directed for the subset of users that have a large investment in legacy products, and are content to see their Sonos systems as music systems that offer stable streamed music from either a NAS or from the net, and have no expectation of more bells and whistles - just that things continue to work as they are working today. I happen to be in this boat as well, as someone that has three out of six zones running very well on legacy products that I simply cannot afford to jettison until the hardware dies.

Third, this thread is based on facts, some of which have been coming to light only over the last 48 or so hours. It is therefore incomplete to an extent, and may even be wrong in places. Feel free therefore to clarify/correct/add as necessary - and I specifically invite @Ryan S  to do so. But, no rants please - they have a place, but this is not it.

All that said, this is the solution I intend to proceed with and recommend here:

Opt for a legacy system operation in May, that will run legacy and modern products, exactly as these run today; no faffing around with two networks. No more enhancements, but expecting Sonos to honestly fulfil their recent promise of all bug fixes that the legacy products can accommodate. Ditto for what needs to be done to accommodate changes driven by at least the mainstream service providers.

By a happy coincidence, all legacy products have line in jacks. So if something even happens at the streaming service end that cannot be accommodated in legacy products, I am confident of finding some device that can be wired to the line in jacks of these, that will still allow streaming from the culprit service to work including in grouped mode with all other products in the system.

The streaming from the local NAS will not have any issues in this mode, other than hardware failures including that of the NAS, and a key assumption here is that NAS changes will not need a Sonos software update.

Although Sonos has said that new products can be added to such a system, I do not see how this is possible once new products come installed with versions that are beyond the frozen legacy system one. Unless Sonos is not going to sell any new products in future with versions beyond the 2020 legacy one - I doubt that. And once a product comes with the latest version, adding it to a legacy system without rendering legacy products inoperable is going to be tricky because it will involve first separating the one system into two; I also admit to being a little fuzzy with this bit. In my case, this is all moot; I have no need for another zone. As an aside, I am someone therefore that is not of much interest to Sonos!

I also assume that if anyone at any time in the future wanted to jettison legacy products for any reason, all they will need to do is leave all such products powered off, invoke updates and the result will be a Sonos system updated to the day they do the invocation. The concern here for me is different - I need to have an ironclad way of NOT updating my system before I am ready to separate or jettison legacy products, and this needs more insights into how things will work on this front in future.

I am pretty sure that this way ahead will work in my use case and I suggest it will also work for many that are heavily invested in Sonos legacy products, that do not want to write it off or to trade up to new products just to retain all existing functionality.

Yes, it involves losing future enhancements/features, but once we accept that these essentially are music boxes that will keep doing all they do today, that should be an acceptable trade off, I suggest. It is to me, for sure.

So this way, this event will be just a minor inconvenience, and I expect to be able to use all my existing products till the hardware fails.

What this event has convince me though is to now look at/recommend smart systems that are truly modular in the sense that the smart bits can be periodically replaced at low cost, while the core “dumb” electronic hardware can be of such build/after sales support, that it justifies the higher investment in the consequent price, if better sound quality is also needed than what the smart front ends can alone provide. But that's for the future.

 

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    570 replies

    Lyricist I
    January 26, 2020

    Sigh. I really appreciate seeing all this discussion around solutions. Thanks to Kumar for starting it. 
     

    it does seem however to be gravitating off topic.

    Enthusiast II
    January 26, 2020


    Looks like SONOS will offer the Current Software as Legacy Software as an option for the current equipment and maybe future equipment as they see fit.  It will not offer new features, but may offer bug fixes, maybe even fix some issues with services as they see fit. Eventually they will stop offering the software.

    Since they do not offer any other software loading process, once they decide not to deliver software to your hardware, you are screwed. They decide when your hardware gets turned off.

    You will not be able to purchase used hardware and load compatible software on your system.

    They do not offer any other software delivery platform other than the Cloud.

    They have us all by the balls.

     

    I think it is outrageous that somebody with a legacy system would be denied the ability to add another legacy device. 

    exdirtfarmer
    Enthusiast II
    January 26, 2020

    I think it is outrageous that somebody with a legacy system would be denied the ability to add another legacy device. 

    All components need to be on a Compatible version. SONOS deems which versions are compatible.

    You need the ability to load a compatible version on the device to add it to your network.

    If they deliver an incompatible version from the Cloud, you will not be able to add it to your system unless you update all your system. 

    Until this point there has been no going backwards in versions.  There is no vehicle to take the system back.  No factory reset and local software loading mechanism is available to the public, although i am sure the service department at sonos has the tools.

    You can block the updates from coming but once you take them, you cant go back.

    I am not concerned that the system will stop functioning as it is today and I have all kinds of tools to control the system from third party plugins. I just worry that if things go south at SONOS and somebody decides to turn off the Legacy Software delivery that the end will be very near for the platform.

    The line in on the devices can be fed with any new platform and I will never loose the grouping and control but once the download mechanism stops, then we are bust.  Any software glitch and you are done.

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    KumarAuthor
    January 26, 2020

    @chickentender @chickentender I get what you suggest about the big three, so good luck with that - not many of us can do what you are doing, and I certainly cannot. I use all three in a horses for courses way - Google for Android and search, Apple for Mac/Time Capsule/Music and Amazon for Echo, Music, Kindle and all sorts of online shopping. I realise the risk, but I also think I am too insignificant to be of much interest to them. I also realise that things like the slider to cover the camera on the Show is a sop. But if they still want to see/hear all the banal things that go on my home which are the same that go on in billions of homes, they can have it all and keep building more server farms to do that. In any case, any government is just as much a tyranny, so what's the difference of one over the other? So I just find that for my future Sonos roadmap, products from the big three will probably suit me best. For you, others might - what is pragmatic for me may not be a constraint for you.

    I am sure you understand though that there are many ways the big guys can access you and if you can't cover all the bases, there may be no point in covering just a few. Covering all probably means a Unabomber lifestyle, minus the bombs. To me, life is too short to spend like that or wearing a tin foil hat. One just has to be watchful of not getting brainwashed by them, in the same way one needs to not get brainwashed by Sonos.

    @dan8558  I can invoke via voice both Amazon and Apple Music. Doing this for Spotify hasn't been brought to India yet by Amazon/Spotify, but it may be possible in your location. In the Spotify app, only the Connect Amp is seen as speaker available, not the Show - again this may be a India specific gap that will get addressed sooner or later and Sonos can neither aid nor hinder that. At that time I should be able pick the Show as the target speaker as an alternative to the Connect Amp. I can do that today in the Amazon app.

    Once you find that your plan to keep a legacy system running is successful, it should not matter to you what life the play 1 and Sub have - they will just move to legacy product category and keep working as now. One of my zones has a 1+ Sub in it, and I want to make sure I have a solid way of moving to and then staying in legacy system mode to accommodate these too in future; that is not too far away, because my 2014 play 1 units have just 64 mb, a far cry from the latest units that have 1024 mb, which memory is what I am sure Sonos developers are anxious to access.

    @Ralpfocus  I have answers to some of your questions, but as you suggest, I think it is better we leave them to Ryan. If he does not answer, you may want to summarise them and repeat them in a post later and then some one here will take a stab at them, I am sure.

    Two examples of what I thought is delicious irony, to end this post.

    1. Early adopters of Sonos that have built large systems with the inevitable legacy products that are still working, are now Luddites if they resist the Sonos push to get them to change their products.
    2. The many here that are fiercely anti Apple because of how Apple is a closed system and the consequences thereof, have no trouble fervently supporting a similarly closed Sonos, whose behaviour, if it still differs from that of Apple, differs only by degree
    KumarAuthor
    January 26, 2020


    Looks like SONOS will offer the Current Software as Legacy Software as an option for the current equipment and maybe future equipment as they see fit.  It will not offer new features, but may offer bug fixes, maybe even fix some issues with services as they see fit. Eventually they will stop offering the software.

    Since they do not offer any other software loading process, once they decide not to deliver software to your hardware, you are screwed. They decide when your hardware gets turned off.

    You will not be able to purchase used hardware and load compatible software on your system.

    They do not offer any other software delivery platform other than the Cloud.

    They have us all by the balls.

     

    Yes, but that has been the case since 2005 so now same hands around the same balls, what's the difference? Yes, any legacy maintenance plan is and will always be at the mercy of Sonos, but short of throwing out all Sonos hardware what’s the choice? I would say wait till they actually squeeze out even this legacy plan before doing that, don’t do it in anticipation.

    chickentender
    January 26, 2020

    @Kumar, thanks for the photo of your setup. Can you stream Spotify using an Amazon Echo Show or are you limited to Amazon? 
     

    I plan to keep my system on legacy software and see how long things keep working. After that, not sure what I’ll do. Being on a continuous “upgrade” cycle is not appealing. I own a Connect Amp (actually ZP-120), Connect and gen 1 Play 5. I also own 2 new Sonos Amps, a product I really like as I use it with both TVs because I dislike sound bars. We love the ease of use of Sonos. It’s the one piece of tech my wife has no trouble using. I always knew this day would come, but I guess I avoided thinking through the implications. This is a real disaster for Sonos. I’ve used their products for 12 years, but have started looking at other options - a situation I couldn’t have imagined 2 weeks ago. I don’t know how they’ll sell their more expensive products now. I aspired to own a stereo pair of gen 2 Play 5s. I have 1 now, but won’t be buying a companion for it as my current one could be “retired” by Sonos in just 3 years. I also was thinking about 1 more Amp, but that won’t be happening either. Sonos really needs to come up with a solid solution to this, but they don’t have much time. I don’t see how this won’t significantly impact their business. Wondering how much time my 4 Play 1s and my Sub have left.

    I’d imagine, as we’ve been discussing, if you’re remaining entirely legacy in your network, you have many years left for all your stuff. If you want a Play:5, look to the used market. I just had an offer accepted for 100 bucks… Quite the bargain. If you’re currently happy with how everything works and aren't aching for some sort of new API enhancement or voice feature, then I reckon you’re good to go. In fact, these legacy system could be far more stable for all of us remaining with them - fewer updates and changes mean fewer opportunities for for a wrench in the works as updates roll out.

    KumarAuthor
    January 26, 2020

    it does seem however to be gravitating off topic.

    This has been on my mind too, after seeing how well everyone here has exerted themselves to avoid rants as well conversations that degenerate into point scoring. All aided in no small way by @Edward R .

    It isn't just the off topic thing, that can be addressed in some way at least. But as the days pass the thread just gets more and more unwieldy and more and more repetitive. It is the nature of the beast.

    I have no solution to prevent this inevitable outcome. Anyone that does, please step forward.

    Enthusiast II
    January 26, 2020

     

    I am not concerned that the system will stop functioning as it is today and I have all kinds of tools to control the system from third party plugins. I just worry that if things go south at SONOS and somebody decides to turn off the Legacy Software delivery that the end will be very near for the platform.

     

    I have no problem with current abilities. I had it locked at the version ?? to be able to use my CR100s for a long time but in a weak moment decided to update because I had tablets laying around which waited for another purpose. Which turned out to be not a great idea. I prefer the legacy devices like the ZP100/ZP120/Connect Amp for their design.and was curious if they block the ability to add those down the road.

    KumarAuthor
    January 26, 2020

    This gives me hope. But I also knew there had to be a simple solution to this.

    I was wanting to buy an amp before this happened and now,...I am more inclined to go old school. I do not need bells and whistles. In fact, I do not want them. I just want music. Music storage, an amp and a controller...hopefully a laptop that can act as the controller  and a phone or some other device like your setup that I can use winamp on. (I despise the sonos software on my laptop)

    Adding a turntable and streaming would also be useful. And maybe a wireless play 5 for outside use,

    So I have a question, is it best to wait for an amp to come out. Is this kind of thing simple to do or am I just naive. Do you have any suggestions as to a direction to go in, Or wait.

    I just have a few play 5s now, and I love them for the sheer quality of sound that comes from them.

     

    If you want a similar set up in its concept, go ahead and buy the Sonos amp. Or, if you can find an unbricked one, a used Connect Amp as long as your speakers are able to deliver with the 55 watts that the amp delivers.

    But in both cases, the Sonos controller interface is a must. If you despise that as you say, you have to also give up obtaining grouped play for this new zone with the play 5 units.

    Wanting music storage in such a system starts getting complicated though. Other than that, it should be quite feasible, although since I don't know winamp I can't offer specifics.

    exdirtfarmer
    Enthusiast II
    January 26, 2020

     

    Yes, but that has been the case since 2005 so now same hands around the same balls, what's the difference? Yes, any legacy maintenance plan is and will always be at the mercy of Sonos, but short of throwing out all Sonos hardware what’s the choice? I would say wait till they actually squeeze out even this legacy plan before doing that, don’t do it in anticipation.

    The difference is the hardware”s best before date has been set to expire in May.

    There is no choice but to ride it out and beg for a software install tool to be delivered before the servers shutdown.

    Then we can continue to use the hardware as it is and attempt to keep it all running even after the Servers stop delivering Legacy.  That day will come.

    As an early adopter I have got a great deal of use from my 20 plus devices. It has been a great investment that I no longer want to rely on SONOS to keep running.

    I will work towards building a backend that does not rely on Cloud Software to keep it running.  MULTI channel amps - wire - speakers, feed it with the disposable stuff for the services.

    Like you say, Modular.  It may not be pretty to control but It will expire on my terms.

     

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