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January 23, 2020

The Sonos Brexit and pragmatic ways past it

  • January 23, 2020
  • 570 replies
  • 22877 views

I will start this thread with a few caveats:

First, this thread is not for rants. There are plenty here for those, and there is no bar on opening new ones.

Second, the thread is directed for the subset of users that have a large investment in legacy products, and are content to see their Sonos systems as music systems that offer stable streamed music from either a NAS or from the net, and have no expectation of more bells and whistles - just that things continue to work as they are working today. I happen to be in this boat as well, as someone that has three out of six zones running very well on legacy products that I simply cannot afford to jettison until the hardware dies.

Third, this thread is based on facts, some of which have been coming to light only over the last 48 or so hours. It is therefore incomplete to an extent, and may even be wrong in places. Feel free therefore to clarify/correct/add as necessary - and I specifically invite @Ryan S  to do so. But, no rants please - they have a place, but this is not it.

All that said, this is the solution I intend to proceed with and recommend here:

Opt for a legacy system operation in May, that will run legacy and modern products, exactly as these run today; no faffing around with two networks. No more enhancements, but expecting Sonos to honestly fulfil their recent promise of all bug fixes that the legacy products can accommodate. Ditto for what needs to be done to accommodate changes driven by at least the mainstream service providers.

By a happy coincidence, all legacy products have line in jacks. So if something even happens at the streaming service end that cannot be accommodated in legacy products, I am confident of finding some device that can be wired to the line in jacks of these, that will still allow streaming from the culprit service to work including in grouped mode with all other products in the system.

The streaming from the local NAS will not have any issues in this mode, other than hardware failures including that of the NAS, and a key assumption here is that NAS changes will not need a Sonos software update.

Although Sonos has said that new products can be added to such a system, I do not see how this is possible once new products come installed with versions that are beyond the frozen legacy system one. Unless Sonos is not going to sell any new products in future with versions beyond the 2020 legacy one - I doubt that. And once a product comes with the latest version, adding it to a legacy system without rendering legacy products inoperable is going to be tricky because it will involve first separating the one system into two; I also admit to being a little fuzzy with this bit. In my case, this is all moot; I have no need for another zone. As an aside, I am someone therefore that is not of much interest to Sonos!

I also assume that if anyone at any time in the future wanted to jettison legacy products for any reason, all they will need to do is leave all such products powered off, invoke updates and the result will be a Sonos system updated to the day they do the invocation. The concern here for me is different - I need to have an ironclad way of NOT updating my system before I am ready to separate or jettison legacy products, and this needs more insights into how things will work on this front in future.

I am pretty sure that this way ahead will work in my use case and I suggest it will also work for many that are heavily invested in Sonos legacy products, that do not want to write it off or to trade up to new products just to retain all existing functionality.

Yes, it involves losing future enhancements/features, but once we accept that these essentially are music boxes that will keep doing all they do today, that should be an acceptable trade off, I suggest. It is to me, for sure.

So this way, this event will be just a minor inconvenience, and I expect to be able to use all my existing products till the hardware fails.

What this event has convince me though is to now look at/recommend smart systems that are truly modular in the sense that the smart bits can be periodically replaced at low cost, while the core “dumb” electronic hardware can be of such build/after sales support, that it justifies the higher investment in the consequent price, if better sound quality is also needed than what the smart front ends can alone provide. But that's for the future.

 

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    570 replies

    Enthusiast II
    January 25, 2020

    @Kumar .  Thanks for this.  I am using the ‘other’ thread to satisfy my anger and this one to start thinking ahead.

    There is some great info above, mostly from people who understand way more about Sonos than me but I think it is a bit of a shame we don’t have more detail from Sonos to work on.  There are quite a few statement like ‘if Sonos do this then we can/can’t do this’  or if Sonos don’t do this then we can/can’t do that.

    Anyhow, I am really looking forward to this thread being the most viewed when we do know that detail.  For now, I am going to not buy any more Sonos products, calm down...watch….and wait.

    Thanks again Kumar.

     

    chickentender
    January 25, 2020

    @chickentender and others: I admire the lateral moves that you guys are inventing to move around this situation. Most of it, I will have no clue how to achieve, and of course I don't grudge you that.

    But I can't help thinking that even to implement the simple kind of plug and play solution I am looking at, how much of the user base that is out there will have the knowledge and guidance to implement - folks that come to online discussions are just a very small percentage of the base.

    Given that, I sense a May tsunami that won't abate in a hurry as things start rolling out.

    Wholeheartedly agree with that sentiment. I’m relatively late to Sonos comparatively (6 or 7 years) but I’ve a background in both IT as well as music performance and a/v with webcasting… I never considered myself pro or anything approaching the knowledge many I know have, more of a guerilla electronics warrior, so this problem solving type is fun for me. 
    Though to be honest, I don't have as much fun as I once did, and throughout it all I’m tempted to just leave the Sonos system as is, add nothing, and just return to playing more records again. I guess I’m just getting old and grumpy.
    I will, and I’m sure many other will, check in on this thread as the weeks tick closer. There’ll be guidance and still time for plans. At the end of it all, I don’t think it needs to be a big deal at least in practice. There are many convergent factors at work feeding the incense going ‘round, but (as you’ve titled the thread) there’s a perfectly pragmatic and sky-is-not-falling future. 
    I’d feel a bit sad for some folks throwing their hands up, selling it all and jumping into another ship that could sink even faster. I hope some of them buy speaker wire.

    KumarAuthor
    January 25, 2020

     I hope some of them buy speaker wire.

    LOL. That made my day:-). I hope that any that do, don't fall into the audiophile snake oil nonsense around speaker wires. 

    Let alone IT, I am not even an engineer; but I have spent a decade afflicted by severe audiophilia. I cured myself of that, came to Sonos in 2011 to stay cured, and all was good till this deja vu of getting into the workings of what I would really prefer to see as just boxes that make music.

    chickentender
    January 25, 2020

    but I have spent a decade afflicted by severe audiophilia. 

     

    Hahah. I lived that decade as well… roughly 2000 through mid-2009, when I sold off my remaining 6 receivers (several were quad monsters) and 3 speaker sets from the basement, along with nearly everything else I owned, and went around the world for 2 years. When I came back stuff didn’t seem as neat. Sonos sure did.
    Now I’ve just got an old Marantz 2235b running to a pair of Wharfedales. No pres, no bi-wiring or gold plates… hell no optical. Modest, old, compact and I love it. Everything else is just faffing about and convenience. Don’t need it. That’s just me.

    January 25, 2020

    @chickentender and others: I admire the lateral moves that you guys are inventing to move around this situation. Most of it, I will have no clue how to achieve, and of course I don't grudge you that.

    But I can't help thinking that even to implement the simple kind of plug and play solution I am looking at, how much of the user base that is out there will have the knowledge and guidance to implement - folks that come to online discussions are just a very small percentage of the base.

    Given that, I sense a May tsunami that won't abate in a hurry as things start rolling out.

    ….At the end of it all, I don’t think it needs to be a big deal at least in practice….

    If you want to stay up with all the latest features, in particular voice control, then it probably is a big deal… All I’ve ever wanted to do was listen to my music from a NAS, which is why I locked it all off a while ago, so I can honestly say that it doesn’t affect me in the slightest. That doesn’t stop me feeling very sorry for those who feel angry or deeply disappointed, though - I do feel that Sonos has let them down badly.

    KumarAuthor
    January 25, 2020

    @chickentender :Lol. Parallel stories in part - Audiophilia, 2000-2010. Took a while to arrive at my premier kit - Quad 909/99 that fed Harbeth speakers. Source Rega P5/Marantz SACDP. In time Sonos replaced it all, though I retained a KEF and Quad passive pair for two Connect Amps, that are still soldiering along very well. I remember sending a Quad CDP for service to the UK, that was promptly done; I still miss the legendary bombproof 909, but it ended up overbuilt for my use case, so needs must kind of thing. Sonos has been brilliant - allowing orders of magnitude expansion in access to great music, with no audible sound quality compromises. Till now it just worked except for minor attention to things like reserving IP addresses. Now I have to again break my head about more than the music to keep the music playing. I haven’t the time or the inclination to rinse and repeat, so no more after this.

    KumarAuthor
    January 25, 2020

    ….At the end of it all, I don’t think it needs to be a big deal at least in practice….

    If you want to stay up with all the latest features, in particular voice control, then it probably is a big deal… 

    If Sonos sticks to their latest pledge - and it must be said that this is a big if given their recent track record of broken promises - and keeps legacy systems afloat for many more years why? Every legacy product of today has line in jacks, so even if the streaming service feed to Sonos isn't broken, one just needs to switch the supply device to the line in jacks for the latest in voice control, even before Sonos offers it in their newest integrated products. And while Sonos has been bashful about saying this explicitly, only streaming service functionality might break before the hardware dies, in which again - Line In to the rescue.

    I cannot see Sonos doing anything in future on the smart audio side that the best of other smart device makers will not be able to do, except in some ways that are unique to Sonos today. But that also gets offset by Sonos not being able to do some things that are unique to the other devices. For most users, these differences won’t be a big deal. On the other hand, at best Sonos will stay on level pegging terms on voice control. Leader in this area? Doubtful.

    TV may be a  different ball game - I don't use Sonos for TV and don’t much care for anything fancy for TV audio, so I don't know much about that or care to know more. But there it may be that having the latest Sonos offerings delivers a better outcome than anything other than a full blown HT system, with the latter having the problem of being decor destroying. And in that case one may want to stay on the Sonos upgrade train to get those benefits, jettisoning legacy products if one wants to stay on one interoperable system.

    KumarAuthor
    January 25, 2020

    For those that would like to have a background summary, a link to what feels like a balanced article:

    https://www.slashgear.com/sonos-nightmare-was-inevitable-24607638/

    KumarAuthor
    January 25, 2020

    From the above article a quote:

    “The reality is that this situation was always going to happen: the oldest products in Sonos’ line-up were inevitably going to reach a point where their hardware wasn’t able to keep up with the software, even if the amps and drivers themselves are perfectly functional.”

    And where the amps and drivers are expensive for obtaining quality sound, as well for reliability/long service life, the idea of having separate boxes for the software and the hardware suggests itself. And with line in equipped legacy products, it is easy enough for another software box to access the legacy Sonos amp/driver hardware, bypassing the obsoleted Sonos software. As long as the amps/driver hardware continues to work.

    The article also uses smartphones as an analogy which is fine, but physically unbundling a phone on similar lines is wildly impractical, which is where the analogy breaks down.

    This also helps understand why sending functional amp/driver hardware to a landfill is criminal in AD 2020. Trump beliefs on what causes global climate change notwithstanding.

    KumarAuthor
    January 25, 2020

    There is one aspect where I can add relevant value to this thread, based on experience with audiophile kits for a decade and Sonos for another and that is on the subject of the sound quality via Line In. 

    There is absolutely no difference in the heard sound quality between Apple Music invoked via the Sonos app, and Apple Music invoked on an Echo device and played via a wire connected Connect Amp. It isn't even necessary for the wire to be anything more expensive than a bog standard RCA stereo cable - I have found that these days excellent cables in varying lengths are sold by Amazon Basics at very reasonable prices. But any electronics shop should also have perfectly adequate ones.

    Audiophiles may also point out that there is an additional analog to digital conversion involved here that takes place in the Connect Amp - again, it does not result in any audible difference.