The New Sonos App and Future Feature Updates

I’m not saying it won’t ever be possible, I’m saying I doubt it would be their intention. Sonos exists to make money (like any company), so when you buy into Sonos, you either buy into whatever they have decided is right for their business (whether or not it is annoying) or you go elsewhere and buy into another audio provider.

This would never be an EU matter. 

Oh, I would definitely go somewhere else if it wasn't for the vendor lock-in.

Why on earth did I just update last night? Of course, you never suggested there’d be a problem in the Release Notes - this has been a forced global update via the back door 😕

This isn’t GA software, it’s not even a Beta - this feels like ALPHA territory.

I agree with others - S2 needs re-releasing and this mess rebadged as S3. Give your customers some respite, and give yourselves time to release a fully tested, fully functional product.

If I’d rolled out a mass FW update which crashed every customer’s network - which is what you’ve effectively done - I’d have been straight out the door and permanently unemployable.

Who on earth signed this off? I’m fuming, and can’t be any more critical. You’ve lost all customer confidence on this one. Please - REVERT. It’s really no use trying to patch this; your entire customer base needs an immediate return to stability & functionality.

My issues:

1. Discovery protocol changed from SSDP to mDNS means the system now can’t work on my network, where it always did perfectly. Please change so that if the controller can’t see a system using mDNS it falls back to SSDP, rather than crashing.
2. Multiple speaker update failures reporting Error Code 1000 which isn’t listed, I understand it’s a generic code, effectively meaning “no idea”; not very helpful, and demonstrates the instability and unreliability of the app and / or FW.
3. And the mother of all oversights: can’t create a music queue. Come on, that’s the ONLY job Sonos has to get right - being able to play music. I’m totally stunned by this. If someone wanted to sabotage a music streaming company, they couldn’t do better than limiting you to playing one song at a time! 🙄🧐😡

So yes, please reissue the S2 controller and associated speaker firmware, and treat your devs to some breathing space to develop a well thought out and fully tested replacement that already includes existing core functionality at release date. A few bugs are acceptable, but inoperable isn’t. 

Radio France est operationnel  j 'ecoute les radios de FIP maintenant, en ce moment. 

The pattern is simply how users use their system.  If they are trying to use any of the numerous missing or broken features, which are well known and acknowledged by SONOS in this very topic, then they will have problems.

You say you have no problems, yet you have no queue management.  If you cared about that feature, then you’d have a problem.  If you don’t have any music that you play on a NAS, then you don’t have that problem either.  You may be the poster-child for Sonos’s new direction and those of us who built a system based on those missing features deemed secondary may be getting “notice” that our party is over.

For some issues there are workarounds and for some, apparently no workaround (based on what SONOS has posted).  

There is also a SONOS post about issues caused by partially updated systems where the speaker firmware is not up to date across all devices, or the controller (app) is not up to date.  Some people are probably having issues due to this.  However, updating the controller app as suggested will break many features, but it’s also necessary for other features.  A conundrum.

Additionally, some have unnecessarily mangled their systems thinking they needed to do a reset when they saw all the brokenness of the new app when all they really needed to do was remain calm and find a working version of the app (desktop, rollback, or 3rd party). I could see how a reset could be a disaster as so many features for setting things up are not working yet either.

There are your patterns.

The volume control on the new app is incredibly glitchy and laggy.

My music cuts (stalls) out frequently.

When will these problems be fixed? 

I acknowledged “no issues (OTHER THAN the queue management, etc)”. Throughout my post I was clearly referring to the functionality of people’s systems overall, not software options. My stating I wasn’t having issues was in relation to showing my set-up in case others said “I’m set up that way, but I have issues” OR “That’s like me, and I too have minimal issues” to present a pattern. It’s just as useful to developers to know where issues are not occurring as where they are. 

Your reply is quite terse in response to a post intended to try to help find a route for people to work together to determine what might be at the root of collective issues. Apologies if my method of listening to music via streaming makes me fall into being ‘a poster child’ for Sonos’ new direction. But unfortunately, like it or not, hard drive storage of music is not the future.

They have a page where they list bugs but the haven’t said when they will fix these bugs as they aren’t on the list. 
https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Not easy anymore to switch from 1 speaker to another, ande certainly not if you switch from phone to IPad or other Smartphone. It is horrible!

It is getting worse by the day. Grouping, switching and volume has gone crazy and the new norm is Expecting the speakers to randomly turn off. Sometimes no access to radio, sometimes no voice capability for the roam or the Sonos ONE, the most expected daily occurrence is not trusting that the system will work… using the UE boom when all else SONOS fails. I tried rolling back and updating. It’s all been a disaster. This forum is intended too help but WHY is it the customers job to fix what they did not break?