The New Sonos App and Future Feature Updates

I’m paying for a Sonos Radio subscription but the app has me stuck in a reauthorize loop. When will you fix that? Will I get a refund for the service I’m paying for that I can’t use?

Just switch to Deezer. It's what Sonos Radio uses in the background anyway. The Deezer app works fine. You can even create and edit playlists there.

Deezer might work fine for you, but that's not a universal experience. Haven't been able to get Deezer to load and I've tried everything, including downgrading from a Family subscription in case Sonos was having trouble with multiple accounts.

Have a ticket open with Sonos, but now I'm supposed to call back so they can access my system. Except, I have to do it when (a) their support lines are open (I work, and they run on Eastern time) and (b) I have the time to wait on hold.

So, in the interim, I'm limited to using Deezer in the car and at work (after buying desktop speakers and ditching my Sonos - but I've got too many at home to just start over). That said, Sonos inspired me to pick up a pair of Focals for the plane, which I can also use around the house, although I've been finding it's easier to steam Deezer over my Pixel phone at breakfast, etc.

This has been a heads-up for me on the risk of going all-in on a product that is wholly-dependent on the seller for ongoing support.

 

* Edited to (a) add a pic and (b) my gym as another place where I'm streaming Flac files to my Pixel.

I meant the Deezer app. That works fine.

Obviously Deezer within the Sonos app has flaws. But that is due to Sonos.

If you have a Deezer subscription, why on earth would you get a Sonos Radio subscription too? With the money wasted on Sonos Radio, you could also plant some trees in Africa.

Deezer - tracks

This app does not match the old app in any way. This app feels like a pre-alpha in usability and takes away (meaningful access ) to features that have been enjoyed by the community for years. There is no workable alternative for users who have been with Sonos for years. Do you really expect these users to sit and wait next to their useless system while you set out a flexible roadmap?

Pourquoi les services Radioplayer et Radio France ne sont ils plus opérationnels ?
Pourquoi est il impossible de les ajouter aux services ??????????

I really don't want to spend time writing this message but a few days ago the Sonos App had suddenly updated without me wanting it to, nor do I have time to try to understand how it works, which I anyway had to do because I want to use my expensively purchased Sonos speakers. Don't you, in the IT industry, understand that users are tired of constantly having to spend time to understand how a new app or program works, because Sonos is not alone. It seems to me that you are just making changes for the sake of changing, to have something to do. The function rarely gets better, you just move "buttons" around and make it messier. I have never perceived that it got better after an update, you can be happy if it hasn't gotten worse. Do you not have any pedagogues employed? Tech geeks seem to enjoy "clicking" a lot and seeing "windows" pop up.

LIST OF WEAKNESSES:

• After the update, most of the things in "Your Services" were gone, so I had to put in things like Deezer and TuneIn again. The only thing that was there was "Sonos Radio", which I never use.
• Before, you could see the playlist and the song being played in the same window, now you have to jump between two windows and see one thing at a time.
• I used to be able to play a playlist and pause it and listen "live" to a radio channel. The playlist remained so I could continue listening after the radio program ended. Now the playlist is gone and I have to get it again from the "library".
• In the window where you see all the alarms, you used to be able to see all the information, now I have to click twice on each alarm to see what kind of music or radio station is inside.
• I can’t set the time for how long the music shall play anymore. After much searching on the Sonos website, I found information that it would return after a future update. When will it come back? I have been using it every day. Why not complete the entire app before releasing it?

This is what I have found so far. Can I have the old app back PLEASE!

Je pense que c’est peut être symptomatique des problèmes qui beaucoup des personnes ont avec leurs systèmes maintenant. J’espère que Sonos peut réparer ces problèmes avec la mise à jour prochaine. La mise à jour dernière (Vendredi) a corrigé des problèmes avec TuneIn Radio, alors j’espère que Radioplayer et Radio France sera bientôt disponible...!  

I find it very interesting that there appear to be some specific groups of issues with this app update. 

• Those (like me) who have been lucky and experienced no issues at all with the app (other than temporarily finding it hard to connect one of my Symfonisk lamp surrounds)
• Those whose wifi networks cannot find any speakers.
• Those who have lost access to only certain speakers. 
• Those who have lost access to all or some music services.
• Those who cannot access their music library while others can

There are more groups than this of course. The point is that the issues caused by the roll-out are vastly inconsistent, but that it’s likely the issues each specific ‘group’ is facing will be down to them having the same type of network set-up, or device, or speaker combination as others in that group. As a result, it feels to me that there might not be as many issues with the app (user interface aside) as we’re anticipating. Fix one specific thing, and that ‘group’ will be fixed. Fix another, and that’s another group who can use their system again. 

The problem is, because people are posting only about general issues or complaints, they are not posting any details of their set-up/device/speakers, so other forum users are unable to see any patterns that might match their own problems. 

It’s unlikely to happen, but I wonder whether including details of wifi, device and speakers might reveal patterns? 

I’ll start:

• Issues:  NO ISSUES (besides existing app omissions like queue management, etc)
• Main device:  iOS, fully updated, with updated Sonos app.
• Speakers:  7 x One SLs, Home theatre (Arc, 2 x Symfonisk lamp speaker surrounds, Sub gen2). All firmware updated.
• Network:  Gigabit wifi, with three TP-Link Deco wifi mesh disks. No speakers connected by Ethernet.
• Services:  Apple Music, Spotify, BBC Sounds.
• Remote music Library:  None.
• Location:  UK

So I wonder whether others without issues have anything similar to this? i.e. is there a pattern to who has issues and who doesn’t..?

Sonos App Issue - When managing 'Content Services,' I can remove services like Amazon Music or Mixcloud, but I cannot remove Sonos Radio.

Could you please add the Remove option for Sonos Radio?

This would align with your design principle of allowing customers to fully customize their experience, improve consistency, improve user experience, and declutter the screen based on customer preferences.

Sonos Radio is baked into the app as a proprietary service, with incremental commercial value to Sonos from subscriptions. I doubt they would intend to allow user removal of the service.

Why wouldn't they give users the option to hide it?

If I can remove Edge from my Windows OS and if I can disable Chrome on my Android phone, I should be able to remove Sonos Radio from my Sonos app. Right? Do we really need the EU to step in?