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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    TaylorBDigitizing
    Listener
    May 27, 2024

    AS a Long Long time dealer of Sonos Products as a Audio Video Integrator, this App and its roll out has been extremely disappointing to say the least.  Not only have they alienated their consumer base, but we as integrators were not even given a legitimate heads-up or cut doc on the support/unsupported features other than “app upgrade”.  Now I have technicians installing current product blind being told by tech support they need to use their Laptops to update software on sound bars.  Why did they force the App when they knew it was not only incomplete, but seriously buggy and lacking.  Terrible roll out.  Looks like we will be looking for other options.  Not out of desire but out of necessity.

      Derjie
      Lyricist III
      May 27, 2024

      What would be better is an honest update, hold your hands up and say you goofed, explain why this has messed up and the thought process - you’ve launched an app that is nowhere near even an MVP and treated your customers as either fools or crash test dummies.   You need to rebuild a lot of trust.   Even now with a 100GB internet connection, after 3 minutes of waiting I just see an empty tray other than one of your ads - and even that is stretched?!!   

       

        John Guarr
        John Guarr
        Enthusiast II
        May 27, 2024

        Im very very upset for spending my hard earned money for a product that I supposedly deserve. I will never ever buy any product from Sonos again and will not recommend getting or even trying this to any one. I just really wish that I could go back and fix my mistake for purchasing this. Im so frustrated.

        I almost want to say that but I would rather have everything working again. I have no music in the house at all, but I’m surprised that my Beam and two Play Ones are working with my Living TV. Otherwise I would be really pissed. I hope that doesn’t change here soon but I don’t expect that since the damage is done. I hope Sonos comes out with a quick fix here soon or allows us to download the S2 app which worked for about two years. 

         

          fenris111
          Lyricist II
          May 27, 2024

          We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


          Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
           

           

          Available now

          To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

          Last updated: May 21, 2024. See release notes.

          • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen - and now adds improved VoiceOver support for allowing for navigating and controlling the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product
          • Improved TalkBack support for the Now Playing Screen, System View, and Add Product
          • Improved Local Music Library playback of folders
          • Adding and editing alarms with the ability to Search for content


           

          Coming soon

          • Continued improvements to navigation for visually-impaired customers: mid-June
          • Adding to queue and playing next: early June
          • Sleep timer: mid-June
          • Local music library search and playback: mid-June
          • Update WiFi settings: mid-June
          • Snooze alarms: TBD



           

          Known issues and workarounds


          "Sign in as the System Owner" error while updating products during setup

          • Workaround: No workaround currently available.

           

          Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

          Are you planning  on encrypting our personal music libraries to a “Sonos only” format?

            Burlz
            Lyricist II
            May 27, 2024

            We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


            Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
             

             

            Available now

            To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

            Last updated: May 21, 2024. See release notes.

            • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen - and now adds improved VoiceOver support for allowing for navigating and controlling the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product
            • Improved TalkBack support for the Now Playing Screen, System View, and Add Product
            • Improved Local Music Library playback of folders
            • Adding and editing alarms with the ability to Search for content


             

            Coming soon

            • Continued improvements to navigation for visually-impaired customers: mid-June
            • Adding to queue and playing next: early June
            • Sleep timer: mid-June
            • Local music library search and playback: mid-June
            • Update WiFi settings: mid-June
            • Snooze alarms: TBD



             

            Known issues and workarounds


            "Sign in as the System Owner" error while updating products during setup

            • Workaround: No workaround currently available.

             

            Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

            Give me add to a q queue and browse artist and. Ross’s similiar artists and allow me to add tracks to a queue ……nothing new just what I had before !!!!!! Or I’m going Bose….get your units on eBay quick before the mass dumping of Sonos drives price down!

              P***ed off S1 User
              Contributor II
              May 27, 2024

              This new app doesn't " strong explitive" work. I have spent my hard earned cash to buy my system and when I have to connect a bluetooth transmitter to my Sonos 5 so I can listen to my Tidal tracks takes the "strong explitive" mick. Give me back my S2 app you bunch of incompetent "strong explitives" (rhymes with Hunt...plural)

                P***ed off S1 User
                Contributor II
                May 27, 2024

                Everyone you can email the CEO here

                ceo@sonos.com 

                It would appear that no one at Sonos is taking any notice of the users on here.  

                Perhaps he might get the hint when he gets 2000 emails??

                 

                That email is read and responded to by a low level person on the support team.  You aren’t reaching the CEO by flooding that email, you are making some poor support person work harder at a time when they are probably more swamped than they’ve ever been before.  

                tough

                  ex14
                  Lyricist I
                  May 28, 2024

                  Just wanted to Chime in that I’m still having issue withh Trueplay tuning for a Beam Gen 2 and ipad mini 6. Currently on the latest App 80.01.11 (iOS) with everything updated. Trueplay tuning does not start. Haver tried signing out, rebooting my beam, rebooting my ipad mini 6, palying music first etc but still no dice

                  Disappointedandduped
                  Avid Listener
                  May 28, 2024

                  Dear Keith N,

                  Sadly Sonos has done anything but increased “performance, and faster access to music.” You have perhaps attempted to justify a programmers existence as you put out an “update” but taken major steps back in user interface and BASIC features. Geeze, I just want to easily look up an artist and play a bunch of their songs in a row. Believe it or not… nope. Wow… that’s just basic. What a setback. I wonder whose project this was. 
                   

                  Pretty please just bring back basic functionality.

                  Thanks for your “prompt” attention.

                   

                  D

                    Bellalaurita
                    Avid Listener
                    May 28, 2024

                    Keith, I appreciate you and the team trying to stem the bleeding.  I don’t envy your position of having to clean up self-inflicted consequences from management decisions.

                    That said, these timelines strike me as tripling down on the tone deaf and self-congratulatory  “courageous” marketing messages being sent out.

                    You are telling me, the market leader Sonos speakers won’t be able to add a song to the listening queue for a month.  This capability was available last week, but no longer due to an unannounced impact of the “upgrade.”  

                    If I tried to suggest surprising users by taking away core functionality and promising to bring it back in a month, I’d be laughed out of a job.

                    The most obvious way to get back to current state parity is to provide access to the v16.1 app.  No need to rush development and testing on the v80.x.  Let those for whom the new app works continue.  Let those for whom the new app does not work migrate when core feature parity is achieved.  The last thing you want is to make the above promises and introduce new bugs.  

                    Yet, for unspoken reasons, this option is never mentioned.

                    I’m all for change and creating a new platform for the business.  I would like to see Sonos succeed.  However

                    Keith, I appreciate you and the team trying to stem the bleeding.  I don’t envy your position of having to clean up self-inflicted consequences from management decisions.

                    That said, these timelines strike me as tripling down on the tone deaf and self-congratulatory  “courageous” marketing messages being sent out.

                    You are telling me, the market leader Sonos speakers won’t be able to add a song to the listening queue for a month.  This capability was available last week, but no longer due to an unannounced impact of the “upgrade.”  

                    If I tried to suggest surprising users by taking away core functionality and promising to bring it back in a month, I’d be laughed out of a job.

                    The most obvious way to get back to current state parity is to provide access to the v16.1 app.  No need to rush development and testing on the v80.x.  Let those for whom the new app works continue.  Let those for whom the new app does not work migrate when core feature parity is achieved.  The last thing you want is to make the above promises and introduce new bugs.  

                    Yet, for unspoken reasons, this option is never mentioned.

                    I’m all for change and creating a new platform for the business.  I would like to see Sonos succeed.  However, I haven’t seen evidence of Sonos having the judgment to know how and when to course correct.

                    Best of luck.

                     

                    Leefc, Very well said, I couldn’t agree more. As a former developer, none of this would have been tolerated at any company I worked for. We’d have been fired had we dropped this load of crap on users without QA testing, never mind with no ability to rollback to a functional version, and no apology or acknowledgment of the aggravation and hours and hours of wasted time they caused unnecessarily without remorse or recourse. They have forever lost my trust and loyalty with this stunt. Obviously, management has no clue (or this wouldn’t have happened) and the company is putting profit over people, the beginning of the end for a company. I’m guessing from their abysmal tone deaf response that they are not equipped to recover well from this epic fail and that they’ve squandered years of goodwill. I hope for our sakes, they will get it together fast or we’ve wasted our investment after years of good functionality and enjoyment. 

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