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Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 



 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2256 replies

May 25, 2024

Have just bought two new sonos speakers and after days of a frustrating loop where they could not be connected to get an update I find out its because of a new app update. Wild that a company as huge as Sonos would be OK to leave customers with new useless products for over a month until they add back the integral ability to add/manage a network. Considering returning the speakers and looking at other solutions. 

It’s fraudulent that they are allowing people to purchase products which they know won’t work!!!
They even had the audacity to send out a “25% off” email two days ago!! Totally tone deaf. 
The CEO should be ashamed. 

Lyricist II
May 25, 2024

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: May 21, 2024. See release notes.

  • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen - and now adds improved VoiceOver support for allowing for navigating and controlling the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product
  • Improved TalkBack support for the Now Playing Screen, System View, and Add Product
  • Improved Local Music Library playback of folders
  • Adding and editing alarms with the ability to Search for content


 

Coming soon

  • Continued improvements to navigation for visually-impaired customers: mid-June
  • Adding to queue and playing next: early June
  • Sleep timer: mid-June
  • Local music library search and playback: mid-June
  • Update WiFi settings: mid-June
  • Snooze alarms: TBD



 

Known issues and workarounds


"Sign in as the System Owner" error while updating products during setup

  • Workaround: No workaround currently available.

 

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

 My sonos still completely ot of action, after waiting 40 min for chat advisor then trying fix it with advisor for another 40 min, she fed up, refereed me to call centre…so..after 1.5 hanging and waiting for someone to pick up the phone, eventually line dropped and call centre closed…ABSO FUCKING LUTLY shameful and unbelievable how this size company with money and resources can do such a shitstorm…yet this ceo who should resign defends app update…I mean is everyone drunk or high in headquarters of Sonos or what…???? I will go one more try next week and of no success Im submitting small claim court in uk demanding compensation for 3 speakers that sonos made impossible to use it.

Contributor II
May 25, 2024

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: May 21, 2024. See release notes.

  • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen - and now adds improved VoiceOver support for allowing for navigating and controlling the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product
  • Improved TalkBack support for the Now Playing Screen, System View, and Add Product
  • Improved Local Music Library playback of folders
  • Adding and editing alarms with the ability to Search for content


 

Coming soon

  • Continued improvements to navigation for visually-impaired customers: mid-June
  • Adding to queue and playing next: early June
  • Sleep timer: mid-June
  • Local music library search and playback: mid-June
  • Update WiFi settings: mid-June
  • Snooze alarms: TBD



 

Known issues and workarounds


"Sign in as the System Owner" error while updating products during setup

  • Workaround: No workaround currently available.

 

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

Why can't I control volume from my phones volume controls like I can on S1 and could on S2? I have to have my phone unlocked and the Sonos app open to control volume. I don't see this on your list. Also to echo other comments,  roll back to S2 and bring out S3 for your headphones, they don't even form part of your ecosystem so why p**s off all of your current user base ?

Lyricist I
May 25, 2024

Pandora modes must be restored!!!

Contributor I
May 25, 2024

Am I the only one who can not set up system any more? Continuisly - products not found. I tried everything even rebooting and adding all the products again. But it doesnt work - even when I succeed to add the product I get the mesaage saying - THR PRODUCT HAS BEEN ADDED BUT MIGHT NOT APPEAR IN SYSTEM SETTINGS. and even when i unplug it and plug it back in as suggested - the products are not visible. What do I do?? Its driving me nuts  I have an android phone, sonos ray, one sl and roam. 

 

I added Arc a few days ago. Worked on first try. 

Lyricist II
May 25, 2024

Incredible 

I’ve decided to NOT use my Sonos until it works

ive wasted days trying to workaround what is clearly poor coding and lip service

ive got better things to do

u fellas go figure it out

i give this 2 months and then  I sell my whole lot

sonos get your * together!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Lyricist I
May 25, 2024

Just purchased 2 x ERA 300 to add to my existing system. I’m unable to add them as surrounds to my setup! Checked online & it appears others are having the same issue since the last app update! I’ve now got 2 very expensive paperweights!

You may well be getting 2 ERA 300s returned.

Lyricist II
May 25, 2024

How about roll back to the old version.  Fix all the stuff, and then release it after June!  Make a dang headphone only S3 version if you must.  Try to win back some good will by doing it right!

That makes WAY too much sense. No. They just take our ability to play the music we actually want to play away from us. Why would they release an update that doesn’t allow us to make basics queue changes?  F’ing !d!ots.
 

I hate this company. I’m so tired of their BS. I’m giving my speakers away to someone who is considering buying from Sonos so they won’t waste their money. 

Renowned Listener
May 25, 2024

Iphone app. I select music hit play , it plays but the player pill on the bottom of the screen doesn’t update and keeps showing a previous source. Many times the controls fail to function. Just terrible.

May 25, 2024

Everyone you can email the CEO here

ceo@sonos.com 

It would appear that no one at Sonos is taking any notice of the users on here.  

Perhaps he might get the hint when he gets 2000 emails??