Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156732 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

D

Djc2222

Listener

New app is next to useless.
I can’t connect to my WiFi, can’t connect to my Bluetooth, can’t link to my account, can’t send diagnostics and when I chatted to the helpline they closed the chat after asking me to try something.
it’s not like you sell cheap stuff…

I’ve now a useless speaker to go with the useless app and useless customer support.
why not make a previous version of the app available until you sort out this mess??? Or should I buy another brand?

A

astrobboy

Enthusiast I

“Local music library search and playback: mid-June”

So we’re screwed for a month (at best). Thanks for that. Great update. Well thought out.

N

Nflonly

Enthusiast I

Extracts From Gizmodo “spokesperson”

Why Is Everyone Pissed at Sonos? (gizmodo.com.au)

“We thoroughly analysed the risk of delaying some features when determining the timing of the release and what to prioritise for the app’s initial rollout. Every single one of our customers interacts with the Sonos app, so we knew we’d be met with a breadth of reactions.”

“Along the way we may make mistakes. What we learned this past week is that going forward we plan to be more communicative about changes that are coming. We are also committed to acting on feedback—and delivering improvements—rapidly.”

“We also understand the importance of maintaining the functionality and features our customers expect from us and rebuilding trust is our top priority. We are working swiftly to resolve issues and address the feedback we’ve been hearing from customers while being more communicative about updates they will experience.”

K

kassey22000

Enthusiast II

Extracts From Gizmodo “spokesperson”

Why Is Everyone Pissed at Sonos? (gizmodo.com.au)

“We thoroughly analysed the risk of delaying some features when determining the timing of the release and what to prioritise for the app’s initial rollout. Every single one of our customers interacts with the Sonos app, so we knew we’d be met with a breadth of reactions.”

“Along the way we may make mistakes. What we learned this past week is that going forward we plan to be more communicative about changes that are coming. We are also committed to acting on feedback—and delivering improvements—rapidly.”

“We also understand the importance of maintaining the functionality and features our customers expect from us and rebuilding trust is our top priority. We are working swiftly to resolve issues and address the feedback we’ve been hearing from customers while being more communicative about updates they will experience.”

LMAO, same B.S. when they biffed the S2 rollout, at least the CEO apologized back then.

They have learned nothing from past screw-ups! In fact they have doubled down on screwing customers. Time to clean out the C-suite and try again!

W

weakenedwarrior

Lyricist I

Some comments from the CEO. I’m still trying to understand how the app got released in the state its in, and these comments dont make me any wiser.

Sonos CEO Patrick Spence addresses the company’s divisive app redesign - The Verge

“I’ve been using it since Christmas. Everybody at Sonos has been testing it for months. It has delivered — we know from data and from feedback — that it is easier to navigate. But it’s a change for customers.”

“Things like the alarm issue was a bug, right? So we could more quickly than we have in the past address it. And we’re going to find other bugs as we go through this.”

“And “here’s when they’re coming.” Because we already had a plan for how to go through that.“

“more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it.”

RE: Spence’s remarks

Breath-takingly TONE DEAF. How to characterize this deny-deny-deny defense? 99%?? It’s much, much, much more than the <<<>>> alarm. Else: what’s the magic sauce? Around here, local library, indexing, simple connectivity, et al., are REAL issues, not currently experienced on my (pre-80.x) devices.

Can only agree - it is a change.

Stop. Stop digging, lead-shovel CEO...

C

CRC9

Avid Listener

Whole rooms continue to disappear. Surrounds don’t work. Sub mini doesn’t work. No permanent fixes for any of these issues - beyond disappointed. Dedicate more resources to your software team and stop providing links blaming WiFi interference. This is the most ridiculous, self-inflicted, business catastrophe in recent memory. I never thought I’d regret my Sonos purchases but without timely, permanent fixes - it will be incumbent upon owners to warn fellow consumers against this problematic brand.

Fix your software, fast.

M

mkune

Lyricist I

My PlayBase, thus my entire Home Theater, is no longer recognized after the update. I am not able to reconnect even after factory resetting the speakers. I have Verizon Wireless Home WiFi/Router. Will the June update correct the Verizon Wireless router issues?

P

Pigyard

“more responsive, and just a better overall experience, and that is the thing for the 99 percent of customers that you’re never going to hear from as you go through it.”

Where does this 99% figure come from? Has Sonos surveyed its customers since the release of S3? I don't think so!

I think the Sonos CEO is in complete denial.

AlexPermit

Prodigy I

“Along the way we may make mistakes. What we learned this past week is that going forward we plan to be more communicative about changes that are coming. We are also committed to acting on feedback—and delivering improvements—rapidly.”

Is there a comprehensive list of “feature enhacements” (i.e bugs) acknolwedged by Sonos? If there is, please post it.

We all know the basic list, but through this forum I know of others not so clearly discussed. I’d like to spot check such a list for such known bugs.

L

Lingling1976

Lyricist I

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Screen reader for visually impaired customers: May 21
Adding and editing alarms: May 21
Adding to queue and playing next: early June
Sleep timer: mid-June
Local music library search and playback: mid-June
Update Wi-Fi settings: mid-June

Sonos hates their customers

Sleep timer will be available on mid-June ? Why don’t you wait for everything is well setup then upgrade to new version, I put sleep timer every night for years, yesterday I found out that I wasn’t able to setup the timer, I couldn’t even sleep, it’s a disaster, is that possible to row back to the old version for the moment ?

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