The New Sonos App and Future Feature Updates

No products found is the message everytime starting the app. I have to reopen it to work correctly. No changes I made to my router or network system. Every other thing that is connected to my network is working perfectly fine except your 'best ever upgrade' app. Please fix this very annoying issue

One assumes this App had to be pushed out due to the release of ‘the most requested product ever’.

Although, oddly, I thought we all wanted a WiFi or Sonosnet pair of headphones that integrated with the existing architecture. 
 

Seems I was wrong there too.

The App is a disaster and the way it’s being championed and pushed is an embarrassment. It is going from bad to worse, competitors must shaking in their boots.

You have just released a version THAT FORCES A FIRMWAREUPDATE ON OUR UNITS!!!!!!!!!

What the H*** are you thinking?!?!?!?!?!?

Now we can’t even use the bloody App without forcing an update on the system units…

You have lost ALL respect, ALL! 

After FORCEupdating our firmware, Alarms can now be found TREE STEPS DOWN in System Administration?!?!?!?!?!

This is such a joke… are you smoking funny-tobacco or on fentanyl all day at work?!?

Here is the deal. The most important fix is the inability to see the system all together and/or losing the system for hours or days at a time. This makes the system completely useless....thousands of dollars just sitting there. We need a date of exactly when this will be fixed and we shouldt be talking in weeks, but days and hours. This is beyond nuts. 

Some people on these forums are having real issues connecting to their systems and it’s hard not to have complete sympathy for them.

But posts like this make me question whether the ire felt is genuine.  Is your post the joke here — is it you on fentanyl?  Seriously your major beef, such that you have to use BLOCKCAPS and five exclamation marks, is that you have to tap 3-times (all of 2 seconds out of your life) to get to alarms?  If your time is so desperately precious to you, you could have banked the time it took to write your post and set & unset a hundred alarms in the years of your life going forward.  
 

Is it just me, or are other people losing patience with nonsense posts like this ? 

Well my connectivity issues continue in the office with my paired Ones and mini-sub intermittently going silent as they lose connection to the new app. Some times it’s just momentary, and some times I have to reboot the speakers to get the new app to see them. I also tried removing the second Boost from the system (It’s in my office) and that made zero difference. 

BUT, I did find a novel solution. I’m just Airplaying my Apple music app on my computer to the Sonos speaker config in my office. I used to have some intermittent drop out doing that, too. But nothing compared to the problems I have now with the Sonos app. And now I don’t have to wait 75 minutes on hold to beg for help from a Sonos customer support person who no doubt will not be able to offer any. Get it together, Sonos!!

A number of years ago, after retiring from the music production business, I took the several thousand CDs I had in my collection and ripped them to a NAS (was a Seagate, now a WD) and looked for a simple to use system thru which I could play the FLAC files on my drive on speakers throughout my house, Someone recommended Sonos and, after doing the research and trying out the app, I saw that they gave me a next-to-perfect solution for my needs. I bought some speakers and a Port (which I used to connect a large traditional audio system and was very happy being able to listen to my music via the Sonos app on my Windows notebook and the two Amazon Fire tablets I assigned to the task.

All was going well until last week, when the newest version of the App was downloaded and installed on my Fire tablets. While I saw the changes in the basic UI, one thing that sent a shiver down my spine was NOT seeing my network music library. Several days later, it showed up, but all of the basic search features were missing. I could see all of my folders, presented alphabetically, but there was no was to get to a specific folder without manually scrolling down the list of 1000+ folders - fine if I’m listening to ABBA, but horrible if I’m looking for Tom Petty or Uriah Heep.

All I can say is “What the Hell?” - who releases an update without including some of the basic features that made people select Sonos in the first place? Reading what I find on the Sonos Community site, it looks as though they’re going to address this deficiency sometime next month, but I’m not the only one wondering who OK’d the release of this updated app. I could see if this was sent out to a Beta development or testing team, but to send it to regular users without basic capabilities included seems like it would only lead to what it has led to - pissing off loyal customers, while only hinting that this will be fixed at some point (no specifics). If I’d have ever produced a web site or application and then force fed it to users before it was fully-functional, I’d have been fired and I’d have no leg to stand on.

In the meantime, they’re trying to get us all excited about a new product ($450 headphones) that, while providing a nice solution for something we’ve been asking for for years, pales in comparison to simply giving us who’ve already invested thousands in a Sonos system the basic functionality we’ve enjoyed up until this point.

Are they going to force us to pay for a subscription or a specialized app to regain what we already had? If that’s the case, what a shitty way to force our hands.

Priorities being what they are, I guess we’ll see what happens, but I’m putting the purchase of a soundbar (and possibly a sub-woofer) on the backburners until this crap gets straightened out.

Best of luck to us all.

Mike G

Proper user-centered design would have involved testing the new apps with multiple users and understanding current practice. The new app shows that SONOS has ignored the needs and demands of current customers. Instead, they delivered poor-quality BANANA software (=software that potentially ripes in customers’ homes). This is very disappointing for a existing products. Thus, in line with other comments I pretty much would appreciate if the update is rolled back (and introduced as new BETA app) and customers can freely decide whether and when to switch to the latest version.

I’ve got almost 40,000 songs in my local library so I know how you feel. I’m trying to wait patiently for them to recover from this self induced catastrophe as they have promised they would.  Two things helping are an old phone with the version 16 app and third party app called SonoPhone I loaded on my primary iPhone. SonoPhone is not as good as the old app, but it’s usable and much better than the new app.  You still have to scroll, but it scrolls better.