The New Sonos App and Future Feature Updates

• SonosNet channel can only do so much to stabilize the network environment, have you explored other avenues there, like:
  - Do you have any other network devices Ex: Extenders or repeaters they usually create issues while in use with Sonos.
  - Do you have the unit wired in the router or into another network device? 
  - Can you describe the “issue / issues” a bit more maybe we can help. 

Okay, Sonos team.  I was HIGHLY critical on rollout, and I’m still not entirely thrilled with the missing features, but since I pulled the Boost out of my system, things have settled down and become as reliable as they were, if not better.  It handles switching between my installations much better than the S2 app, and the album art display from my library is NOTABLY speedier on my iPhone.  I mean, it’s dramatic. The app design is, so far, an improvement from what you had before WITH THE FOLLOWING EXCEPTIONS

1.  Queue management.  It remains wholly inextricable to me that this shifted down in importance.  Early Sonos (like in the 2011s) was FANTASTIC in how it handled adding and moving songs and it’s only gotten worse since.  I see the roadmap says June, so I’ll be patient, but THIS FEATURE IS IMPORTANT!!
2. Local libraries - I have added new music but can’t rescan the library without a PC/Mac.  That, frankly, really sucks.  I appreciate that it is still technically possible, but not being able to do it in your app isn’t a great look.
3. Sleep timer - you’ve been beaten to heck over this so I won’t do it again.  It’s sorely missed.
4. Boost - don’t abandon SonosNet, please!  I have a LOT of speakers on the network and like keeping as much of the music traffic off my main network (to the point of plugging the NAS into a Boost) so as not to bog it down. I know the newer speakers are WiFi/Wired only.  I don’t like it, but that’s the new reality - but please don’t leave us legacy folks behind.  ALL of my major problems originally with the new app were Boost-related.  ALL OF THEM.  Please fix this!!

That being said, I want to say that I see what you’re aiming for and why the clean sheet was required.  I also now see why you HAD to ship it on a date (headphones, Roam 2).  I disagree with the approach, but I get it.  Please keep working to make the app better. 

This is why I have invested so much in your products - you try to do well and when you fail, you promise to make it right.  I have the basics now and it all works pretty well.  Keep adding stuff at this level of reliability, and you can count me as delighted and trusting you again.  I can wait until July now that you have the basics all working.

Feeling hopeful again - good job, Sonos.

Mike D

Just a huge backward step, received like the forced upgrade of kit a few years ago, only think that like Apple they only like new customers….

Not true, 

the alarm now can be set selecting only from Sonos favorites, and continue non showing the service selected.

Did not resolve the impossibility to add a new o resetted component

added in local Library the folder selection bus still non find enabled, and impossible to scroll quickly

Hope that now after the launch of your last product, can you switch to resolve all the problem that you invented

The New company claim may be less than yesterday more than tomorrow

With compliments to all’ the team, well done Patrick Spence.

Every time I start the app the app tells me I have no system, wait 2 mins and suddenly bursts into life, not really what i wanted from an upgrade….

Why not change the message to “Your Sonos system is up to date but not functioning. Pleas check back in mid-June.”

 

I posted this tongue in cheek reply because like many Mac desktop/iPhone users who use their local library as their primary if not only source for music, Sonos won’t connect with my Mac’s Music folder rendering the system useless. I’ve tried every work around posted so far and no joy, so I’m listening to my entire music library on my Ultimate Ears speakers using all the functions I want and thoroughly enjoying my music library. Sonos has made this experience so absurd that it’s now comical - hence the post above. Your results may vary.

Really? I think you meant “Our latest update created some of the most critical known issues...” Did it ever occur to you all to complete all the above before issuing the irreversible update? (ie before destroying a workable version of the platform?) 

Keith

as a fellow ceo of a software company I understand challenges of a new release. And have to say your note is tone deaf to how badly the new app is performing . No need to relist all of the problems.

As many other people have said, please give your customers the option to use the prior S2 controller now.   It will take weeks if not months to debug and fix your new app. Why continue to damage your brand and create unhappy customers by forcing us to use a sub par, non functional app?

thank you

david 

I assure you Keith is not the CEO, and had nothing to do with the decision to release the app in the condition it is.  He’s a messenger.  The decision was made at an executive level far above the Development/QA/Support staff, and had nothing to do with customer satisfaction (obviously).

I STAND CORRECTED.  My previously scheduled automatic music library update is still going on each night.  So I can add new music just as before.  (Now let me queue it...please...)