The New Sonos App and Future Feature Updates

...or a music library, or playlists...

Please give users a choice to roll back to old version of the app until you’ve worked out the many bugs. I’ve been a huge supporter of your products and services and I’ve loved every moment of owning them. However, they don’t work with the new app, period, plain and simple. There are so many bugs I can’t begin to explain nor do your clients have time to play around with this and troubleshoot. Give us the option to go back to what we can use until you guys fix the many issues. Don’t give us a reason to look elsewhere. I don’t have time for this. No one does.

With the June 2024 update will I be able to play my own music files stored on my Android phone's local storage to my Sonos One SL speakers ?  I don't want to be forced to stream all the time.

Have had time to reflect on this debacle. The feedback I can give is that you have lost my trust in you as a brand. You went out with a fanfare for this new app, KNOWING that you’d removed features people relied upon. Sleep timer and music library are hurting me the most. Music I could play in April is no longer working for me. 
 

Transparency about what you’re doing would have helped. But a postponement until ‘no loss of current functionality’ would have been far more preferable.

And now you’ve deleted your entire catalogue of Instagram posts?

I just want to listen to my music. I have a few thousand dollars worth of speakers that no longer do anything. The web app doesn’t work either - it will not play anything on my system; it just keeps giving me the error, “something went wrong”. 

Software updates are not supposed to be trial and error with your customers. 

• Workaround: No workaround currently available.

this is such a flex lol

I'm not blind or anything, but if I was, I wouldn't need accessibility features if there is no basic functionality to access…

But thanks for the advice to do as much as you can without the Sonos app. It has been well noted.

All I can say is:  Another good reason I don’t update software until I know its safe (by the way that generally holds for most products with potentially the exception of Google or Apple who are laser focused on it).  Glad I didn’t update.

This is not the first time they have released bad updates - S2 vs S1 shenanigans as well as the one that stopped many subwoofers working as they should.  The response in both cases was not of empathy to customers but a time consuming update that kept their loyal customers in limbo for many months.  

You should never TAKE AWAY features from EXISTING customers as a general rule.  Sonos is a company that sells audio hardware at a premium with its key selling point being how it interacts with software.  Without good software, there is no reason to buy the product - as apposed to most other audio equipment which is not sold under that premise.  So I find it amazing that they don’t test it thoroughly before release.  

99% of the time I play from a streaming service I use Spotify Connect or Airplay for Apple Music because its faster, easier and more intuitive - >90% of users probably only have 1 audio streaming service anyway.  The only reason I would use the Sonos app is to control the hardware OR play files I have stored locally (such as ripped lossless CDs whose content is no longer available on a streaming service)  - and it seems that the update has compromised those 2 very things.  

Running the app on the cloud is only asking for trouble - Think of the lack of security and the speed loss - which is ironic as they were trying to sell their Sonos voice assistant as being “on device” so it would be faster to execute demands.  It is therefore no surprise that many have found the app “laggy”.

Illogical and poor management.  And to think they want to compete in the media streaming business with their upcoming media stick against the like of Google and Apple - good luck!

Another well known, significant bug in the current version of the app is in the procedure to add a new speaker in a existing system, which doesn't work - ie users won't be able to connect speakers they recently bought to an existing sonos system. The procedure doesn't complete correctly after playing the audio PIN, and even inserting manually the serial number behind the speaker, or connecting it through Ethernet won't solve the issue. This has been referenced by many users in separate topics 

The fact that adding new components is difficult with the new app is the only example of serendipity I can associate with your horrendous software cock-up, because until you totally upgrade the appalling new controller, I won’t be buying any more hardware!

So disappointed with Sonos right now.