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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    Audiophone
    Renowned Enthusiast I
    May 15, 2024

    Sonos earns money with hardware only. The software is (still) for free. The new wireless headphone is coming soon and their software/hardware not compatible.

    So the whole architecture has to be rebuilt in order to fit in the new component.

    As the old and new platforms are not 100% compatible,  screw the old users ( with their free of charge software). The same happened when moving from S1 to S2 …

    Sonos, have a look how other companies treat their customers, e.g. Apple: extensive feature lists, keynotes, informations BEFORE releasing the new software. 

    Good luck earning back the trust of your actual customers.

    Good luck earning the trust of potential new customers with all these bad reviews.

    Keep it simple
      Nflonly
      Enthusiast I
      May 15, 2024

      Sonos earns money with hardware only. The software is (still) for free. The new wireless headphone is coming soon and their software/hardware not compatible.

      So the whole architecture has to be rebuilt in order to fit in the new component.

      As the old and new platforms are not 100% compatible,  screw the old users ( with their free of charge software). The same happened when moving from S1 to S2 …

      Sonos, have a look how other companies treat their customers, e.g. Apple: extensive feature lists, keynotes, informations BEFORE releasing the new software. 

      Good luck earning back the trust of your actual customers.

      Good luck earning the trust of potential new customers with all these bad reviews.

      Can I play?

      Good luck selling new headphones with a crap app

      Good luck with audio/ hi fi stores recommending your product

        Ari Safari
        Lyricist III
        May 15, 2024

        Sonos behaviour smells like

        Things You Should Never Do, Part I (rewrite code from scratch).

        Knowledge since Netscape fail days

          jljue
          Renowned Listener
          May 15, 2024

          I have a system I cannot use. The app doesnt recognise my system.  Bring back the old app while fixing the broken one.  It’s quite a simple fix. 

          If you are lucky enough to have the app see the system long enough, run diagnostics and send the diagnostic number to Sonos via Twitter.  I had 3 older products (PlayBase, Play:5 Gen2, and Connect:Amp) that had constant audio dropouts for which I sent the diagnostics number to Sonos via Twitter, and magically, my system is working better.

          Seano1
          Listener
          May 15, 2024

          We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


          Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
           

           

          Available now
           

          To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

          • Adding and editing alarms
          • VoiceOver on iOS now properly interacts with individual elements of the Sonos app's home screen.


          Coming soon

          • Additional improvements to screen reader for visually impaired customers: May 21
          • Adding to queue and playing next: early June
          • Sleep timer: mid-June
          • Snooze alarms: mid-June
          • Local music library search and playback: mid-June
          • Update WiFi settings: mid-June

          Shut down the app and reboot the old system until you fix what’s going on with the new update.

            Njkluz
            Lyricist III
            May 15, 2024

            Apple app store says I have the latest version, your app doesn’t show any update avaiable, yet I still have no alarm!

              Ken_Griffiths
              Ken_Griffiths
              May 15, 2024

              Apple app store says I have the latest version, your app doesn’t show any update avaiable, yet I still have no alarm!

              Maybe try logging out the App, close it fully (slide off screen) and then open/login again. To see the alarms, goto  ‘Settings/System’ (cog icon top right in App). Then select ‘Manage’ (above the rooms list) and all being well the Alarms will be in the list on screen.

              Some users have also reported deleting the Sonos App and installing again from the App Store has got the feature to return.

              Hope that assists.👍

              SPJ
              Lyricist III
              May 15, 2024

              You also need to update your hardware to version 16.2. 

                jennydeione
                May 15, 2024

                Dear Keith (sonos)

                Please read the room!!! I bought a speaker for my home system not a new listening experience. I was very happy with the old listening experience, my music that I purchased completely as albums being played on my speakers. The app to all intents and purposes is a remote for my phone. THAT is what I was sold, THAT is what I purchased, THAT is what I want.

                If I wanted streaming from the internet I would use Spotify - I don’t as it’s not what I want

                I don’t want to go where you wish to lead and that is the same for a lot of others.We would not have bought the system you are wanting to build.
                 would you go to a restaurant and order, pay for your meal up front. Then when the waiter delivers something you didn’t order and don’t like agree to eat the meal anyway as the waiter says it really is very nice indeed or would you demand the dish you ordered or your money back ?? 🤷‍♀️ And this is worse as you have essentially switched plates on us half way through and refused to return the meal we were happily enjoying. And you have come into OUR homes and done this. You didn’t tell us this was what you were doing, you just did it and said IT’S DONE and it’s for your good with no contrition at all when we complained.

                 

                 

                  exm
                  Contributor II
                  May 15, 2024

                  Multiple people are reporting “older” units with low base firmware that cannot be added to the system, since the firmware update on those units hangs. I just bought a NIB Sonos One (G1). Yes, unused. Comes with base firmware v8 and I can’t install the unit to my system since the update fails. Tried everything, including using Sonos S1 Windows app. It just doesn’t work.

                  So there are plenty of users out there who are trying to add equipment to their system, and they can’t.

                  What a mess, Sonos.

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