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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    MatF
    Enthusiast II
    May 14, 2024

    Yeah, I'm old enough to remember when software wasn't beta tested on customers.  Worse still, beta testing a new version while at the same time removing access to a perfectly functional previous version.

    Honestly. I can't see how pissing off your customer base is a sound business strategy.

    Usually companies ask their customers if they want to be in the Beta and offer an exit if they want out. Not with sonos!

    100%.  This whole update, the response to feedback, etc, it's all quite bizarre.  It's almost as if they're deliberately trying to drive the business into the ground.  I mean I know that Patrick came from Blackberry, but still ...

      Bumper
      Bumper
      May 14, 2024

       

      100%.  This whole update, the response to feedback, etc, it's all quite bizarre.  It's almost as if they're deliberately trying to drive the business into the ground.  I mean I know that Patrick came from Blackberry, but still ...

      I don’t think it’s malice, more Hanlon’s razor IMO

        JohnD_1
        Enthusiast I
        May 14, 2024

        Help !

        my app just updated and now I cannot play music from my library or find how to check the library settings anymore. This is my main source.
        is this one of the bugs that I see mentioned as fixed mid June ?

         

        surely you are not telling me that I cannot use my Sonos system for a month while this sorted out ?

          MatF
          Enthusiast II
          May 14, 2024

          Help !

          my app just updated and now I cannot play music from my library or find how to check the library settings anymore. This is my main source.
          is this one of the bugs that I see mentioned as fixed mid June ?

           

          surely you are not telling me that I cannot use my Sonos system for a month while this sorted out ?

          Unfortunately that's exactly what they're telling us.  I'm in the same boat.  

           

            pajp
            Contributor I
            May 14, 2024

            Mid-June? are you serious?

            What else will go wrong then?

            I thought for a long time about buying your stock, now I am glad I did not.

             

              jljue
              Renowned Listener
              May 14, 2024

              By the time that I get my profit-sharing bonus check from work in June, I could have my Sonos setup on the market and be replacing every single bit of it.  I had plans to buy subwoofers for several rooms and upgrade the system in the music room, but those plans are definitely on hold due to this software debacle.  The simple thing to do is to give us the old S2 app, let all speakers roll back to previous update, and let this blow over.  Apple had “antenna-gate” for the iPhone 4, and they came out stronger due to swift action, even if the response from Steve Jobs was a little odd at the time.

                SPJ
                Lyricist III
                May 14, 2024

                Thank you for the info however if you set out to make access to your music quicker, you have totally failed. I use Apple Music and it is no longer possible to pin my entire Album collection to the Home page. Only the first 100 or so load. Also the useful letter index on the right of the page is gone meaning you need to scroll through the whole collection to get to the later letters. Also when accessing the Albums menu via the Services menu and apple the menus take forever to load. It now takes me over 3 minutes to start a piece of music that starts with a letter later in the alphabet something that I used to be able to do in about a minute before. 

                Also the customisation of the home page is pathetic. There is no way to organise Sonos favourites  as I want they seem to appear in the order they were added. Come on guys have you actually tried to use your own software.

                  BVRBVR
                  Contributor I
                  May 14, 2024

                  We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


                  Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
                   

                  • Screen reader for visually impaired customers: May 21
                  • Adding and editing alarms: May 21
                  • Adding to queue and playing next: early June
                  • Sleep timer: mid-June
                  • Local music library search and playback: mid-June 
                  • Update Wi-Fi settings: mid-June

                  So now that your entire user base knows that the app you released is a disaster a couple questions need to be answered. 


                  Why did you release this app when you knew it was missing so many required features?

                  Why aren’t you allowing users to go back to the last stable version of the app?

                  Is Sonos motivated to force their users to abandon their large local libraries and switch to streaming?

                  With an issue as important as the failure of your flagship app that controls all your hardware offerings shouldn’t your user base be hearing from the executive management team?

                  Do you see your products as simple leisure toys that require no urgent response when the product fails?

                  Are you willing to share the history of development and quality assurance that went into this release?

                   

                    Stevebell
                    Contributor I
                    May 14, 2024

                    Just realised battery life not shown in music played screen - got to come out and go into speaker screen to check! Not streamlined and certainly not user friendly when I am using up to 5 battery speakers and need to know if charge is needed at a glance.

                    Sorry Sonos love your products but shooting yourself in the foot with this "improvement"

                      relleumdranoel
                      Avid Listener
                      May 14, 2024

                      The New App is extremely reliable in crashing or not finding the system and in telling me that an error occurred and then not playingany music. It's a miserable fail.

                      Workaround is starting the windows machine and start from there. Which customers asked for that?

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