Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156693 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

John Guarr

Enthusiast II

Go to under the first post in this topic and find these icons. Make sure the star is white not black to not get notified about this topic.

If you reply to the topic you'll likely be automatically subscribed.

It must be me, but I couldn’t understand what you were explaining. Like a Monty Python movie, so I went to the beginning like explained, and my star was black and next to the star it said “unsubscribe”. Now I get it. Sorry, I meant no disrespect. I’ve had one too many brain surgeries and have extreme double vision. But thank you for pointing this out.

Stanley_4

Grand Maestro

The forum software frustrates many folks, glad you got it sorted.

John Guarr

Enthusiast II

When will Sonos customers be able to access iTunes libraries?

As far as I know, you can. You just have to set the correct path as documented previously.

B

BVRBVR

Contributor I

Hi @ChooChooStu

We do read all feedback, but do not have the resources to reply to all of it - this is a Community forum, for users to talk to each other rather than to Sonos staff.

If we hear of a new issue being reported, we do investigate.

Sorry your upper management put you all in this situation.

C

CovertDirt

Enthusiast II

I certainly will never buy another Sonos product. Until a good substitute comes along, I’ll get by with an mp3 player and the Sonos audio jack.

Nor me. I recently upgraded my Airpods to over ear headphones. In the store they were pushing the new Sonos headphones and I just laughed. No way in hell am I buying another Sonos product. Spent hundreds of dollars on their competitor’s products and did so very happily.

Whilst I am not at the point of junking all my Sonos speakers, the app seems to be pushing me towards abandoning them all by itself.

But since this last debacle, I won’t spend another cent on Sonos and I voted with my dollars this week when given a chance - no more Sonos gear, ever again.

B

BRJ

Lyricist II

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)

To say nothing of the unannounced, unasked for intrusion of opening connections from Sonos’s marginally secured servers into our home and business networks, just to control our speakers.

In know you have no intention of changing this, Sonos and @Ken_Griffiths, but this is such a betrayal. This was so misguided…

People showed their appreciation of Sonos when things were going well by spending large amounts of money on the kit.

G

Gaham

Headliner I

According to things I’ve read online, Sonos shipped 5.73M units in 2023. That’s still a reasonable turnover of product and I’m sure I read that expectations for this financial year were already on track despite a predicted down turn in the final quarter? I think some here are just wishing for Sonos to fail and yet they didn’t spout praise for the company when times were good.

It seems we all find out who we can rely on when the going gets tough. I’m certainly glad I can choose my own friends. At least they know too I won’t stab them in the back when they’re down for the count.

No disrespect intended to you, @Ken_Griffiths, but it seems to me that the people with knives in their backs are the ones who woke up one morning to find their whole-house music systems – the ones they depended on for personal joy, for socializing, even for waking them up each day – suddenly inoperative. They did nothing to bring on this situation. It was, instead, the cavalier approach of SONOS towards their customers to push out a completely rewritten operating environment with inadequate testing and a list of known missing features. To take these customers to task for failing to praise SONOS in the pre-knife days is, literally, to add insult to iinjury. (Or so it seems to me.)

To say nothing of the unannounced, unasked for intrusion of opening connections from Sonos’s marginally secured servers into our home and business networks, just to control our speakers.

In know you have no intention of changing this, Sonos and @Ken_Griffiths, but this is such a betrayal. This was so misguided…

People showed their appreciation of Sonos when things were going well by spending large amounts of money on the kit.

And by recommending their products to friends and family.

I

Ian_S

Prodigy III

When will Sonos customers be able to access iTunes libraries?

As far as I know, you can. You just have to set the correct path as documented previously.

Unless it’s a Mac. On a Mac, iTunes was replaced long ago with the local Music app, and it seems Sonos can’t use the new file format to extract anything… 🙁

John Guarr

Enthusiast II

When will Sonos customers be able to access iTunes libraries?

As far as I know, you can. You just have to set the correct path as documented previously.

Unless it’s a Mac. On a Mac, iTunes was replaced long ago with the local Music app, and it seems Sonos can’t use the new file format to extract anything… 🙁

That brings up a question. Most of my music is ripped from my CD collection, but over the past several years, I started buying a number of songs directly from the iTunes store through my Windows computer using iTunes. And there was a time, years ago that Apple changed their files system format (or file names) and my music wouldn’t play. When I called Sonos tech support, they knew right away what the problem was, and I can’t remember how they fixed it. I don’t know if anyone remembers that. Hopefully this doesn’t happen again since about 40 percent of my current music has been purchased using my iTunes account over the past 5-6 years.

A different subject: I don’t subscribe to any music services (I don’t think) but I may have two songs in one of my playlists from Amazon music. So, my question is, when I’m playing that playlist and I get to those two Jethro Tull songs, do I go out to the Amazon music server to get those two songs, or are they stored on my NAS drive with the rest of my music? I don’t understand how music services work.

MoPac

Headliner III

Your iTunes purchases are files on your Windows computer. Those files are .m4a at 256kbs (AAC). Sonos supports .m4a (AAC) up to 320kbs. The streamed Amazon Music tracks come from the cloud. If you purchase an album from Amazon it will be MP3 320kbs.

You should put your ripped music files and purchased iTunes music files in the same folder then point Sonos to that folder. They may already be in the same folder, but where that is I’m not sure. I think it is Music - iTunes - Media - Music. I don’t use iTunes nor do I purchase iTunes music.

Music files you own and music service tracks can be mixed in a playlist.

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