The New Sonos App and Future Feature Updates

Hi Bumper, thanks for the reply... 

Please bring back line in auto play on the iOS app for the Sonos amp!  I feel like I just wasted $700.

Latest news from my system. The Android app has started crashing with an error message about cache corruption. One of my IOS phones can’t get past the agreeing to Terms and Conditions screen. The good news is that the Windows app has started behaving again.

This is definitely not the way to keep and attract customers to what is a very high end priced system.

I wonder how many people read reviews on Amazon before they buy?

To all the haters that are now selling their Sonos speakers after the new app fail, I'd be more than happy to buy all of them for half the price. DM me for details.

Just to remind everyone where this all began, here is what ‘Sonos staff’ posted here more than 2 months ago:

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Certainly a laudable goal. Unfortunately, what Sonos ‘set out to create’ and the havoc it has created bear no resemblance to one another.

I wonder how much of a hard time the C-suite drones will get from the participants on the quarterly earngs call on 7th August?  I should imagine that sales will have tanked and returns will be up substantially.

Meanwhile, the YTD performance of the share price coninues to fall.

Sure, it hasn’t gone the way they would have wanted with the release of their headphones, and with 7th August to prepare for. But pasting in share price graphs has been done to death on here, especially by those wanting to depict a downward trajectory. But zoom out for much better context and it was in a much lower position between Aug and Nov last year, and is better than pre-Covid, and largely flat since, with share price fluctuating between USD$11 and $19. Take a look at the 5Y graph and this latest decline is hardly discernible.

You can always find stats to back up your case but if you don’t also present the full context, it just looks agenda driven. Notwithstanding this, the investor calls will indeed be tricky based on short term performance…
 

I wonder how many people read reviews on Amazon before they buy?

 

Hard to know how much this has been isolated to make your point, but in the UK, if you search on Amazon for Sonos, the results are above 4 stars.

Ace 4*
Roam 2   4.3*
Era 100   4.4*
Era 300   4.4*
Sub Mini   4.7*
Sub G3   4.8*
Move   4.6*
Beam G2   4.6*
Ray   4.4*
Arc   4.7*

Move 2   3.8* (lowest I could find)

So I’m not sure there is much to negatively influence buyers unless they have been keeping up with this forum or certain tech sites. 

I wonder how many people read reviews on Amazon before they buy?

 

Hard to know how much this has been isolated to make your point, but in the UK, if you search on Amazon for Sonos, the results are above 4 stars.

Ace 4*
Roam 2   4.3*
Era 100   4.4*
Era 300   4.4*
Sub Mini   4.7*
Sub G3   4.8*
Move   4.6*
Beam G2   4.6*
Ray   4.4*
Arc   4.7*

Move 2   3.8* (lowest I could find)

So I’m not sure there is much to negatively influence buyers unless they have been keeping up with this forum or certain tech sites. 

I went to Google, entered Sonos reviews and clicked on the link that came up for Amazon Sonos reviews. That’s it. That’s all I did.