Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156772 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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J

Jim Labo

Listener

Ok Keith,

Was totally disappointed to come back to my house, find my Sonos app was upgraded and no longer supported music from my NAS and iPhone. After wasting an hour on Sonos support, I found out the version of Sonos I now have doesn’t support these features and then I found this thread about future support! Are you guys for real? So, it appears that your business model must be to make money off of streaming subscriptions since this is all you support. You force your user base to have to listen to whatever is on a stream as opposed to playing music from our collection that we prefer to listen to. Not to mention the ads. A wireless music environment with freedom of choice was your attraction back when i found your product. Maybe I’m a minority but I find your latest move disappointing. I just want to listen to music in my house without being forced into a subscription service. Hope you remember your company roots. Otherwise, your customer base will find other solutions. I plan to research new products.

Jim

O

osm

Ok Keith,

Was totally disappointed to come back to my house, find my Sonos app was upgraded and no longer supported music from my NAS and iPhone. After wasting an hour on Sonos support, I found out the version of Sonos I now have doesn’t support these features and then I found this thread about future support! Are you guys for real? So, it appears that your business model must be to make money off of streaming subscriptions since this is all you support. You force your user base to have to listen to whatever is on a stream as opposed to playing music from our collection that we prefer to listen to. Not to mention the ads. A wireless music environment with freedom of choice was your attraction back when i found your product. Maybe I’m a minority but I find your latest move disappointing. I just want to listen to music in my house without being forced into a subscription service. Hope you remember your company roots. Otherwise, your customer base will find other solutions. I plan to research new products.

Jim

@Jim Labo the new mobile app does support access to personal music library. However Sonos has dropped support for a very old version (SMBv1) of the SMB file sharing protocol that's used to access network shares. This might be your issue. If you haven't already done so, see if you can disable SMBv1 on your NAS and use SMBv2 or higher. After updating your NAS settings its possible you need to re-add the path to your library. The new mobile app temporarily lacks ability to do this but it can still be done via the desktop app:

https://support.sonos.com/en-us/article/use-a-nas-drive-with-sonos

M

Maurievb

Contributor I

Our Sonos music experience has drastically diminished and the recent updates didn’t fix it. We have 7 speakers in our home for at least the last 8 years.

The app is incredibly slow and often doesn’t recognize what music is playing where, so we’re unable to adjust music, volume or change groupings.

When trying to select a new song or playlist, it often freezes up and does nothing, or responds only after a minute or more.

The WORST is the sound quality which often starts of staticky and the connection spotty — like listening to an old-school out of tune radio.

The alarms are also not often playing the assigned playlist and instead play the annoying alarm sound. We set up music to play throughout the home in the morning and it’s not pleasant to have that noise playing as you’re starting your day (and then dealing with the terribly slow and often unresponsive app to try and turn it off). Would be great to be able to turn that back up alarm sound off.

S

smithjohns405

Lyricist III

Why don’t you bozos run two apps in tandem while you fix your collective poo?

What about making physical volume buttons finally work as literally every other app supports? Or a Lock Screen widget?

"Implementing support for physical volume buttons and a Lock Screen widget would greatly enhance usability."

S

smithjohns405

Lyricist III

"The new Sonos app and future feature updates promise exciting enhancements."

John Guarr

Enthusiast II

Ok Keith,

Was totally disappointed to come back to my house, find my Sonos app was upgraded and no longer supported music from my NAS and iPhone. After wasting an hour on Sonos support, I found out the version of Sonos I now have doesn’t support these features and then I found this thread about future support! Are you guys for real? So, it appears that your business model must be to make money off of streaming subscriptions since this is all you support. You force your user base to have to listen to whatever is on a stream as opposed to playing music from our collection that we prefer to listen to. Not to mention the ads. A wireless music environment with freedom of choice was your attraction back when i found your product. Maybe I’m a minority but I find your latest move disappointing. I just want to listen to music in my house without being forced into a subscription service. Hope you remember your company roots. Otherwise, your customer base will find other solutions. I plan to research new products.

Jim

@Jim Labo the new mobile app does support access to personal music library. However Sonos has dropped support for a very old version (SMBv1) of the SMB file sharing protocol that's used to access network shares. This might be your issue. If you haven't already done so, see if you can disable SMBv1 on your NAS and use SMBv2 or higher. After updating your NAS settings its possible you need to re-add the path to your library. The new mobile app temporarily lacks ability to do this but it can still be done via the desktop app:

https://support.sonos.com/en-us/article/use-a-nas-drive-with-sonos

Yes, that is exactly what I had to go through. I managed to get all my music back on my older WD NAS drive that supports SMB2. All appears to be working fine until Sonos comes out with an update that would disable this also. I’m reluctant every day to open my IOS app and to find that I lost everything again due to an update of my app.

John Guarr

Enthusiast II

Ok Keith,

Was totally disappointed to come back to my house, find my Sonos app was upgraded and no longer supported music from my NAS and iPhone. After wasting an hour on Sonos support, I found out the version of Sonos I now have doesn’t support these features and then I found this thread about future support! Are you guys for real? So, it appears that your business model must be to make money off of streaming subscriptions since this is all you support. You force your user base to have to listen to whatever is on a stream as opposed to playing music from our collection that we prefer to listen to. Not to mention the ads. A wireless music environment with freedom of choice was your attraction back when i found your product. Maybe I’m a minority but I find your latest move disappointing. I just want to listen to music in my house without being forced into a subscription service. Hope you remember your company roots. Otherwise, your customer base will find other solutions. I plan to research new products.

Jim

@Jim Labo the new mobile app does support access to personal music library. However Sonos has dropped support for a very old version (SMBv1) of the SMB file sharing protocol that's used to access network shares. This might be your issue. If you haven't already done so, see if you can disable SMBv1 on your NAS and use SMBv2 or higher. After updating your NAS settings its possible you need to re-add the path to your library. The new mobile app temporarily lacks ability to do this but it can still be done via the desktop app:

https://support.sonos.com/en-us/article/use-a-nas-drive-with-sonos

Thank you for the link osm.

aping328

Avid Contributor I

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

R

Rhonny

Prodigy III

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

Is that official? Or just what you’re finding?

Bumper

Playbase does not support Apple Music's Lossless sound quality. Why? Why? Why? This is unfair to Playbase users!

Is that official? Or just what you’re finding?

Confirmed by Keith, Sonos rep on Reddit. He says there are other players not supported but hasn’t confirmed which ones yet (likely older like p:3, playbar, play:1)

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