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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

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    Ken_Griffiths
    Ken_Griffiths
    June 23, 2024

    What about queues that are longer than 100 songs?

     

    I lost all my playlists built on Amazon Music as a source in the old app.  I have now rebuilt them using the Amazon app.  I have a “Music Master” with over 3000 of my favorite songs but when trying to play it only takes the first 100 in alphabetical order so I’m stuck in only A/B and it won’t shuffle.

    My short term fix is to use the Amazon app with airplay but that doesn’t work for my old play:1 with sub I use outside….no airplay.  So infuriating…

    When will this be fixed and you no longer limit my usage?  Date for fix please!!
     

    Yes, I’m seeing this 100 track limit too with Amazon Music Unlimited. Not sure if this restriction is down to Amazon, or Sonos. It’s not clear either, if it’s intended, or maybe a bug?

      MDM21
      Avid Listener
      June 23, 2024

       

      I have 8 Sonos speakers. I never had any connection issues on my network until the new app. Immediately after the new app:

       

      1. The app drops connection to some of my speakers intermittently.
      2. The app will stop playing music from some speakers--even though it shows the speakers as connected and playing music (my ears can tell the app is wrong).
      3. I’ve tried hard resets on all speakers including using ethernet cable to reconnect them to the network. That doesn’t work. And sometimes, that’s made it worse--sometimes, the result of that is that the app will recognize the speaker I connected but no longer recognize others.
      4. I tried using the OS app on my Mac instead of my phone. That app no longer works either.

      Great job, Sonos! No one will give us an honest answer about what this new app was meant to do. That suggests to me that there’s something very very wrong going on here. Please give us answers and give us help!

      Ken_Griffiths
      Ken_Griffiths
      June 23, 2024

       

      I have 8 Sonos speakers. I never had any connection issues on my network until the new app. Immediately after the new app:

       

      1. The app drops connection to some of my speakers intermittently.
      2. The app will stop playing music from some speakers--even though it shows the speakers as connected and playing music (my ears can tell the app is wrong).
      3. I’ve tried hard resets on all speakers including using ethernet cable to reconnect them to the network. That doesn’t work. And sometimes, that’s made it worse--sometimes, the result of that is that the app will recognize the speaker I connected but no longer recognize others.
      4. I tried using the OS app on my Mac instead of my phone. That app no longer works either.

      Great job, Sonos! No one will give us an honest answer about what this new app was meant to do. That suggests to me that there’s something very very wrong going on here. Please give us answers and give us help!

      I don’t think the Staff can assist you here with the issues mentioned. You maybe best to first reproduce the issues, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

        MDM21
        Avid Listener
        June 23, 2024

        I’ve submitted three diagnostic reports and spent an hour on chat. They couldn’t resolve the issues. 

        Ken_Griffiths
        Ken_Griffiths
        June 23, 2024

        I’ve submitted three diagnostic reports and spent an hour on chat. They couldn’t resolve the issues. 

        So presumably your matter has been ‘raised up’ to a level 2 engineer. Is that not the case?

        MDM21
        Avid Listener
        June 23, 2024

        I’ve submitted three diagnostic reports and spent an hour on chat. They couldn’t resolve the issues. 

        So presumably your matter has been ‘raised up’ to a level 2 engineer. Is that not the case?

        I don’t know. My chat ended with the person saying I need to call customer service tomorrow with my case number (06452467). I will do so. I really want this to work. I have thousands of dollars invested in my Sonos system and I just want it to work. I’ve always been pleased with the system and have recommended Sonos to everyone. Until this new app has wreaked havoc with my ability to stay connected to my speakers. Thanks for your help.

          IvPo
          Enthusiast II
          June 23, 2024

          Coming soon

          • Local music library search and playback: mid-June

          Having missed the local library search deadline, have they announced a new date or is it a case of wait (and hope)?

          Sonos’ June has 50 days. 

          And they did not specify which year.

            Ken_Griffiths
            Ken_Griffiths
            June 23, 2024

            I’ve submitted three diagnostic reports and spent an hour on chat. They couldn’t resolve the issues. 

            So presumably your matter has been ‘raised up’ to a level 2 engineer. Is that not the case?

            I don’t know. My chat ended with the person saying I need to call customer service tomorrow with my case number (06452467). I will do so. I really want this to work. I have thousands of dollars invested in my Sonos system and I just want it to work. I’ve always been pleased with the system and have recommended Sonos to everyone. Until this new app has wreaked havoc with my ability to stay connected to my speakers. Thanks for your help.

            That’s okay. I hope things get sorted for you when you call in.👍

            CC22
            Contributor I
            June 23, 2024

            @CC22

            Looking back through the thread, I don’t believe he was referring to you when he was talking about not being entirely constructive. Unless I’m misreading the lines in the threads, I think it might have been the intervening threads that were less constructive. But I could be wrong.

             

            He wasn’t.  That comment was directed to the one line hit-and-run profanity laced sock puppet post. 

            Correct, I wasn’t referring to what @CC22 had posted.

            Well, given that you referred to my comments in your post it was an understandable mistake to make on my part.

             

            I’ll just leave a general call-out for more civility, less name-calling and less snide asides about people’s experiences to avoid it in future

            Chrisloriann
            Listener
            June 24, 2024

            I need to downgrade my older amps to S1. It says future update will allow this however there is no mention of when. I (stupidly) downloaded the new Sonos app thinking (stupidly) I would be able to finally link my older amps with my new Arc but of course I was wrong and now I'm stuck. Please help me downgrade back to S1 before I throw in the towel on Sonos!!! I've invested way too much time and money with this company!

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