Sonos Staff

The New Sonos App and Future Feature Updates

Forum|Forum|2 years ago
May 11, 2024
2256 replies
156772 views

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

80.11.38 - iOS
80.11.32 - Android

In this update:

Support for the all-new Arc Ultra soundbar and Sub 4
Music library improvements*
Improvements to product setup
Improved performance when browsing content in Home and in Browse on Android
Improvements to multi-system support on iOS
Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
The ability to schedule System Updates on iOS
Continued Voiceover improvements on iOS

* Requires player update - 81.1-58074 (or higher)

You can also follow along with updates in this article:

New Sonos App Update!

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Show previous replies

John Guarr

Enthusiast II

Thank you. The address on my sonos.com profile is correct. Really interested by your tests @Andrew-s and your feedbacks

Hi — I’ve tried alarms and mine work fine. I’m afraid I can’t offer up any more advice. I would try leaving your alarm set and see if it goes off at the ‘wrong’ time — this would at least confirm to you if your system holds the wrong time, even if the way to remedy this remains unclear for now.

The only thing I can say about alarms is that before this app upgrade, I had one alarm set for 19:30 local time to take my meds. It is very important that I take my seizure meds each evening at a certain time, and it has always worked for me and not affected by this crazy update. And I don’t use music or a radio station, since I need to get used to hearing one sound and then I tell Alexa to “stop the alarm”.

If you’re asking Alexa to stop the Alarm, then you are not using Sonos Alarms - you are using an Alexa Alarm, which are entirely different, but are also available on Sonos products, but each alarm settings are held in the Amazon Alexa App, not the Sonos App. Some people can often get confused between the two so maybe investigate that a little further. Hope that helps.👍

Thank you for the explanation. I’ll definitely check into this and check out the differences. I’m learning so many different features and user options that I never knew existed. I can see why so many Sonos users are upset.

T

tedrecord

Contributor II

Thanks for the quick response

my library is stored on a NetgearReadyNAS

This is attached to a win10 machine

Not sure how to solve this

You need to contact Netgear and get the NAS running SMB v2 or SMB v3. Then download the Sonos PC app from here:

https://support.sonos.com/en-us/downloads

Add your library using the Sonos PC app (Manage > Music Library Settings) and then check to see if it is on the mobile app. If it isn’t, close out of the mobile app entirely and restart. If no again, reset the mobile app, restart, then choose to connect to an existing system. That should get your library back.

Thanks for that fix All working fantastic and populated on my iPhone and iPad etc

i checked the Netgear ReadyNas 442 and that had the correct software. Win 10 was the problem and I gave up but went to my iMac and it worked a treat. So thank you

buzz

Grand Maestro

What about Sonos Playlists? When will they be back???

I don’t know the schedule. SONOS playlists are stored to the players and will be retained while the controllers are fixed. Factory Reset will delete SONOS Playlists. Don’t Factory Reset without further consult.

R

Rarewood

Avid Listener

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Jun 17, 2024. See release notes.

Added numerical values to volume and group-volume sliders
Updated the volume icon to reflect the volume level on iOS
Introduced mute button on Android
Added stereo or mono configuration for Amp/Port output on iOS
Improved TalkBack screen reader support for volume sliders on Android
Added support for SonosNet channel selection on iOS
Expanded support for service reauthorization on Android

Coming soon

Continued improvements to navigation for visually-impaired customers: mid-June
Local music library search and playback: mid-June
Improved playback settings including Play Now: July
Create and edit local music library: July
Improved Autoplay settings: July
Improved Sub audio settings with Amp: July
Snooze alarms: TBD

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

When I pick a song and click play it doesn’t even play the selected song. It’s harder to find music and services. Please provide a roll back version until you have fixed the basic functionality

P

Pschwenk

Renowned Enthusiast I

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.

Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.

Available now

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

Last updated: Jun 17, 2024. See release notes.

Added numerical values to volume and group-volume sliders
Updated the volume icon to reflect the volume level on iOS
Introduced mute button on Android
Added stereo or mono configuration for Amp/Port output on iOS
Improved TalkBack screen reader support for volume sliders on Android
Added support for SonosNet channel selection on iOS
Expanded support for service reauthorization on Android

Coming soon

Continued improvements to navigation for visually-impaired customers: mid-June
Local music library search and playback: mid-June
Improved playback settings including Play Now: July
Create and edit local music library: July
Improved Autoplay settings: July
Improved Sub audio settings with Amp: July
Snooze alarms: TBD

Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

When I pick a song and click play it doesn’t even play the selected song. It’s harder to find music and services. Please provide a roll back version until you have fixed the basic functionality

Same here. Feel your pain. Search is rough.

J

JustSomeGuy

Enthusiast I

Replaced my Asus router with a UniFi. No change in Sonos behaviour. My system was, for all intents and purposes, non-functioning. Couldn’t find the speakers, couldn’t load Deezer, couldn’t play songs, couldn’t change volume, etc.

I then decided to start factory resetting the speakers, one by one.

I ensured no speaker was hardwired (I switched to that setup before the UniFi change out).

I uninstalled the Android app, reinstalled it and then started adding back the speakers. It was a PITA. The first time it added back the speakers but to 4 different Sonos “systems”. I was wondering why it didn’t, for example, show the “Gym” that I had just added. So, factory reset and try again. Some continued to fail outright, or fail after it was detected and then didn’t show in a room, but you couldn’t add it. So, factory reset and try again.

However, I’ve now got two sets of speakers that are working. I’m too tired to do the rest, but I’m at least optimistic there’s a solution.

That’s not to say the App (my Android and my wife’s Apple) isn’t still less intuitive and slow (for example, the volume seems to get queued up / delayed, etc.), but I can group speakers and play music!

I’m sure others have tried a factory reset and app reinstall to no avail, but I don’t know why Sonos wouldn’t have told me to do that when I reached out to tech support two weeks ago!!

The proof will be in the pudding as I add more speakers back, but I’m at least encouraged enough to want to try.

Just FYI.

E

Eyalniv

Lyricist I

Hi Keith

Thank you for the updates provided here and the much needed app releases after the major revamp which was really lacking and even unacceptable from the world’s leading music Company, I will not repeat many of the right comments - just add one very basic request

Pls Fix the volume control - at the moment it’s very tricky to catch the volume knob and it requires high precision and in many cases a few tries - I’m sure you can see it in your logs analytics and heat maps - I believe this is a very basic requirement which hampers the experience of the new app , I therefore I really hope you’ll give it high priority !
I wish you could also use the hardware volume for your app but I understand the difficulty in adding that !

J

JustSomeGuy

Enthusiast I

I guess I left it too long to edit my post, but I thought I’d report back to say I added a few more speakers and, et. voila, I appear to have a functioning system again.

The simple fix for me was a factory reset of the speakers, coupled with an uninstall/install of the app and a “transfer system” to my same email. Oh, and running the gauntlet of multiple failed attempts to add the speakers. But…I seem to have music again!.

The odd thing (at least from the perspective of some dude) is that I’ve never seen my Network Matrix this clean before. All I did (after trying various things with the new UniFi to try and get Sonos to work, including moving into the Ubiquiti infrastructure in the first place!) was factory reset the speakers. No clue how that would completely clean up my network issues, as I was seeing yellow and orange before, but something clearly changed. Not sure why the white boxes and undefined, but I don’t really care because it’s working!!

Hasta la vista baby -- unless I wake up disappointed in the morning, in which case, I’ll be back.

PS (and in case Sonos are monitoring): No clue why Sonos wouldn’t put a bright orange banner across the site saying to “start fresh” if you’re encountering an unworkable system. It could have saved me weeks of grief. Sure, I see I've lost my favourites (and maybe a few other things I’ll discover), but compared to ZERO music and futile daily/nightly efforts at trying to crack the code, a complete no-brainer.

Ken_Griffiths