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Keith N
Keith N
Sonos Staff
May 11, 2024

The New Sonos App and Future Feature Updates

Hey all, today we're sharing a message from our chief innovation officer, Nick Millington in the announcement here. Going forwards we will update that topic and we therefore close this one for further replies.

 

 

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
 

 

Available now

 

To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.


Last updated: Oct 28, 2024. See release notes.

The update has the following version numbers:

 

80.11.38 - iOS
80.11.32 - Android

 

In this update:

 

  • Support for the all-new Arc Ultra soundbar and Sub 4
  • Music library improvements*
  • Improvements to product setup
  • Improved performance when browsing content in Home and in Browse on Android
  • Improvements to multi-system support on iOS
  • Fixes for multiple settings including Bluetooth display, EQ, and Sub bonding on iOS
  • The ability to schedule System Updates on iOS
  • Continued Voiceover improvements on iOS

 

* Requires player update - 81.1-58074 (or higher)

 

 

You can also follow along with updates in this article: 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2256 replies

    Show previous replies
    CC22
    Contributor I
    June 12, 2024

    Few things still not working properly with the new update:

     

    Sleep timers - these do not seem to be available for songs from my local music library. Whilst there is a ‘…’ in the bottom right when playing from a streaming service or from the radio, this is greyed out when playing from the local library. So this isn’t fixed/ implemented properly

     

    Add to queue - I can see the album in my local library. I can play it. I can replace the queue. But I cannot add it to the end of an existing queue. Doesn’t happen on all albums. Have there been limitations placed on this that you haven’t told us about? So this isn’t fixed/ implemented properly

     

    Album artwork - I can see the thumbnail when I scroll through my local library. But when it’s playing nothing comes up on the ‘Now playing’ page. So this isn’t fixed/ implemented properly

     

    Any useful tips appreciated

      chambolle
      Enthusiast II
      June 12, 2024

      So here’s what I have at present:

      1. All of my Sonos playlists have disappeared.
      2. Two of my three stereo pairs of speakers are shown as ‘network unavailable.’
      3. I can play only one album or one song at a time. I cannot create a queue and add a song or album to it.
      4. I cannot separately control each of my three stereo pairs (bedroom, kitchen, living room). If the bedroom pair is not selected, the entire system is nonfunctional.

      What in the hell? And Sonos support might as well be unavailable… the entire support staff in online chat and phones is overwhelmed.

      Ridiculous does not begin to describe the current status.

        Ado3361
        Contributor I
        June 12, 2024

        We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.


        Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs.
         

         

        Available now

        To access these changes, check for updates in the iOS / Android app store to download the latest version of the Sonos app. Make sure your Sonos products are also up to date.

        Last updated: Jun 4, 2024. See release notes.

         

        • Improved playback settings including “Play next,” “add to end of queue,” and on iOS, the mute button
        • Improved product setup, Bluetooth discovery and WiFi settings
        • Added sleep timer settings
        • Improved Trueplay setup on iOS
        • Introduced distance settings for home theater surrounds
        • Improved navigation for users who are blind or visually-impaired 
        • Added VoiceOver support for toast messages on iOS


         

        Coming soon

        • Continued improvements to navigation for visually-impaired customers: mid-June
        • Playback controls including mute and volume numbers: June
        • Local music library search and playback: mid-June
        • Improved playback settings including Play Now: July
        • Create and edit local music library: July
        • Improved Autoplay settings: July
        • Improved Sub audio settings with Amp: July
        • Snooze alarms: TBD

         

        Our latest update resolves some of the most critical known issues, but know we have more to do. We hear your feedback and are working hard to deliver the experience you expect and deserve.

        Where are my playlists?

        Ado3361
        Contributor I
        June 12, 2024

        Where are my playlists?

        The_Walrus
        Lyricist I
        June 12, 2024

        Seems like they should roll back to the prior app that actually worked and get this new one properly tested before they attempt to release it again. Or does that just make too much sense?

         

          BVRBVR
          Contributor I
          June 12, 2024

          I had retained Sonos S2 on my iphone and had the auto-update option turned off in my settings. This allowed me to retain access to my Sonos playlists. 

          For the past week, my network security (Netgear Armor) kept notifying me that Sonos was trying to access my phone and had been blocked.
           

          Woke up this morning and went to my iphone to play music. S2 is gone. Instead I opened the Sonos icon and got bombarded with ads for Sonos headphones and Roam speakers; then once I managed to get around that crap, found myself staring at the S3 interface. MY PLAYLISTS ARE GONE. So now neither my ipad nor my i-hone will allow me to access my music. I am completely, irrevocably screwed.

          I then went to search and queue up music from my streaming services. Here’s the problem… I can’t even create a queue. I have the option to play a song or an entire album; selecting either replaces anything and everything that's in an existing queue.

          Holy cow. Now my system really and truly has been reduced to a $3,000 set of doorstops. I have not been this angry in a long, long time.

           

           

          Try SonoPhone. Not quite as good as the old s2 app and burns battery on your phone, but much better than the new Sonos app.  Some day, hopefully, Sonos will make the new app work as good as the one they had. 

            jorwin
            Enthusiast II
            June 13, 2024

            I had retained Sonos S2 on my iphone and had the auto-update option turned off in my settings. This allowed me to retain access to my Sonos playlists. 

            For the past week, my network security (Netgear Armor) kept notifying me that Sonos was trying to access my phone and had been blocked.
             

            Woke up this morning and went to my iphone to play music. S2 is gone. Instead I opened the Sonos icon and got bombarded with ads for Sonos headphones and Roam speakers; then once I managed to get around that crap, found myself staring at the S3 interface. MY PLAYLISTS ARE GONE. So now neither my ipad nor my i-hone will allow me to access my music. I am completely, irrevocably screwed.

            I then went to search and queue up music from my streaming services. Here’s the problem… I can’t even create a queue. I have the option to play a song or an entire album; selecting either replaces anything and everything that's in an existing queue.

            Holy cow. Now my system really and truly has been reduced to a $3,000 set of doorstops. I have not been this angry in a long, long time.

             

             

            According to the Sonos CEO, this is an improvement. So I guess you are supposed to be happy about it.

            I, for my part, has stopped using Sonos and moved on with a combination of Bluesound, WiiM, and Roon. It works well.

            There is no way I will allow Sonos to scr** me up like this several times, and they have done so before, so with this time, they went out. If anybody is wondering what I do here in the forum then - I still own a couple of S1 devices, plus I want to see how things end, out of curiosity.

              chambolle
              Enthusiast II
              June 13, 2024

              Sonos just took the world’s record for running, jumping and standing gall. They strip my carefully ‘curated’ playlists off my device at the same time they pump me to buy their idiotic freaking $450 headphones. 

              I feel sorry for their support people, who are inundated with complaints from thousands of folks like us. They didn’t create the problem; they don’t have the tools to fix it; and they’re on the front line.

              Meanwhile the C suite guys pay themselves fat salaries for stinking up the joint this way. 

              Sonos will never see another dime from me or anyone I know. My money will go to a quality music server and serious wireless speakers that don’t rely on a closed, proprietary system that some exec can put a torch to on a whim.

                wkusnierczyk
                Lyricist I
                June 13, 2024

                Thank you for the update.

                What is the status of reintroducing Trueplay on Android?
                You have disabled the feature in the old app; it is greyed out, and when tapped, it says an update needs to be installed. But there is no Trueplay after updating. 
                This is highly confusing and makes the impression Sonos has no respect for its customers.

                I previously reached out to your customer support, they first claimed there would be no Trueplay on Android, and later that it would be coming, but they did not know when.
                This makes the impression your customer support is clueless.

                The update you posted above does not mention Trueplay on Android specifically. I have installed the update, and the feature is still not there.

                So is it coming, and when?

                And if not, what does Sonos plan to do regarding the now missing feature that its products (e.g., Era300) are being sold ‘with’?

                Looking forward to a competent response.
                Thank you.

                Akaza
                Lyricist II
                June 13, 2024
                The radio channel, which link I have added to the TuneIn application, now stopped working in this world's worst application(sonos)😡
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