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Question

Terrible User Interface

Forum|Forum|8 years ago
November 15, 2017
71 replies
2775 views

First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app.

Why is the UI on the mobile app so counterintuitive?????

I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora.

Keep this up and I'm sure you'll lose even more market share to Google and Apple.

Please listen to your users and fix this terrible or UI or put it back the way it used to be.

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Tthoeffel

Lyricist I

The latest app update is horrible

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seanho

Contributor I

Agreed. The new usability is worse than horrible, and difficult to navigate. I've used sonos since 2009, and every major UI update since then has been going the wrong direction. I have no idea why sonos suddenly wants us to control the system from apps like spotify and tidal. I'm a HiFi-guy, most of the music I play are flac files stored on my server. And one thing that has always been great about sonos is that you can combine music from many sources, search and play across then, without context switching. Please don't move away from that.Hi. I know many are having problems with the new app, but I play a lot from my own library too, and I am not finding it any more difficult than before, Here is my sequence:
1. If I am on the Now Playing screen, swipe it down
2, Tap Rooms button, tap room I want to play music to (this step is unnecessary if the required room is already 'active'.)
3.Tap Browse, Music Library. Then exactly as always

I hope that helps. I have to say it doesn't seem problematic to me.

I realize it's still possible, but it's counter intutive and makes no sense. Additionaly, everything takes more clicks/swipes/gestures and it's rarely obvious what those should be. Please just roll it back, I really don't think anything can be salvaged from this release.

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seanho

Contributor I

i cant even turn it to my LINE IN source?? it used to be easy, now it is impossible.

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John B

i cant even turn it to my LINE IN source?? it used to be easy, now it is impossible.Of course you can.

jfranche

Enthusiast I

My two suggested changes:

1. Have a shortcut on the now playing screen to change music. Maybe just a magnifying glass icon to let me search right from there. I know I could do it with a swipe down and then 2 clicks. But then I feel like I left my place. I want to spin music like a home DJ right from now playing.

2. Combine the browse and search tabs. I get flustered when I have so many places to go to pick music. You could combine the two (you could even put My Sonos as a source, and combine all three) and make it feel more like music central.

Those two changes would result in a lot of peace for upset users.

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T-S

Chromatic Producer I

Am I the only one who has this problem with the new Desktop Controller, it forgets browse position?
https://en.community.sonos.com/controllers-software-228995/mac-controller-sleep-controller-forgets-browse-position-6794348

pwt

Virtuoso

2. Combine the browse and search tabs. I get flustered when I have so many places to go to pick music. You could combine the two (you could even put My Sonos as a source, and combine all three) and make it feel more like music central. .

No thanks, I like them separate. That way they don't interfere with another -- I can search, browse and use My Sonos in parallel, and it's super quick to switch between them. This is a nice enhancement in the v8 app.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

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John B

2. Combine the browse and search tabs. I get flustered when I have so many places to go to pick music. You could combine the two (you could even put My Sonos as a source, and combine all three) and make it feel more like music central. .

No thanks, I like them separate. That way they don't interfere with another -- I can search, browse and use My Sonos in parallel, and it's super quick to switch between them. This is a nice enhancement in the v8 app.Agree better separate. They are completely different ways to choose music. Also, it might be physically possible to accommodate this on a tablet screen, but I can't see it being feasible on a phone. And it looks to me that Sonos' intention is to have just one mobile app.

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Diceman

Enthusiast II

I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.
Good luck all
https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG

A 3.5 page guide to accomplish what used to be intuitive and needed no guide at all.:D:D:D
Thanks for proving that all of us who hate 8.00 are correct.

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John B

I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.
Good luck all
https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG

A 3.5 page guide to accomplish what used to be intuitive and needed no guide at all.:D:D:D
Thanks for proving that all of us who hate 8.00 are correct.Mostly pictures to help those who struggle with words.

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