Terrible User Interface

I want to thank a previous commenter for the web link to his document on how to navigate and assign music to different speakers. I am not a "techy" person and have been very frustrated with the new updates the last few times. If I had not ran across this site I would still be in the dark. I had almost decided to go back to my little I pod dock and speakers. Please, if anyone from sonos reads these threads, go back to the simpler navigation, where I can pick one speaker and pick the music. This jungle we have to navigate now is cumbersome and time frustrating. thank you.

I appreciate the time you took to screenshot and post all of the many, extra steps that it now requires to accomplish what was once a simple, intuitive task. That's just part of my complaint. There is also the endless loop of the app "needing an update" and then telling you it's already updated. Or failing to save your selections on the grouping/ungrouping screen. Or turning your music/TV audio off in the middle of playback. Or moving to the next song before the current song completes. Or not allowing you to skip a song. Not only is this version NOT an improvement over the previous version, it is a GIANT step in the wrong direction - and this is, ultimately, what makes it counter-intuitive.

I have been a Sonos user for several years and I have to agree this new UI is just crap. It is so horrible it makes not want to use it, and its so much slower. It used to be clean and so easy to use. If this is how they are evolving I am not sure I want to evolve with them. It is bad enough that the quality builds of their new speakers are poor very poor and so the price hikes are dire too. They seem to be just losing it and not being true to their pedigree anymore. Further bring back the controller or allow users who have them to still use them. What is going on with this company is just dire.

@DWPx2 I haven't experienced any of those issues, some of which cannot be caused by the controller app. I suggest running a system diagnostic and posting the confirmation number on a new thread so that your system issues can be resolved.

Are you one of the developers? If not, I'm not sure how you can definitively state that the issues "cannot be caused by the controller app." I've been through many successful SONOS updates, and this clearly hasn't been a successful one for many of us.

On the other hand, if you ARE a developer, please do the rest of us a HUGE favor and reverse the damage.

The app is just a controller. Blaming it for the things you have described is like blaming your TV remote because your TV isn't working properly. You can either try to work with Sonos Support to resolve the issues or not. I post on here to try to help and sometimes I do. I will now do as you clearly want and cease to do so in your case

If you are not one of the developers, then forgive me for responding in frustration to you. In my perusal of this forum, I've read of others who are experiencing my same issues since the update, which lead me to believe it absolutely could be update-related. Since I'm new to this forum (haven't had a need to utilize it prior to this version), does SONOS not have an active presence here themselves? It would seem prudent to keep close tabs on the end-user's experience after the roll-out of a major update. If they do not, I'll try to contact them directly tomorrow during business hours.

If you are not one of the developers, then forgive me for responding in frustration to you. In my perusal of this forum, I've read of others who are experiencing my same issues since the update, which lead me to believe it absolutely could be update-related. Since I'm new to this forum (haven't had a need to utilize it prior to this version), does SONOS not have an active presence here themselves? It would seem prudent to keep close tabs on the end-user's experience after the roll-out of a major update. If they do not, I'll try to contact them directly tomorrow during business hours.Sonos do have a presence on here, but this is a user forum. I can definitively say that some of your issues (I am not talking about the UI here) are not down to the app. I cannot say definitively that they are not caused by the update, which was not just a controller update. However, I also know that every time there is an update, there is a small rash of 'the update broke my system' posts, and this update is no different. It can be the case that an update, with its reboots of speakers, can end up with network problems such as IP address conflicts, in a small number of cases. Often this can be resolved by a complete reboot (power cycle) of router and networked devices, so that everything gets a new IP address.
I am not denying the reality of your issues, and they could be linked to the event of the update. But they are probably not the result of bugs in the software, and they can almost certainly be resolved if you work with Sonos Support.