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Trending Lyricist I
November 15, 2017
Question

Terrible User Interface

  • November 15, 2017
  • 71 replies
  • 2775 views
First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app.

Why is the UI on the mobile app so counterintuitive?????

I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora.

Keep this up and I'm sure you'll lose even more market share to Google and Apple.

Please listen to your users and fix this terrible or UI or put it back the way it used to be.
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      71 replies

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      DWPx2
      Contributor I
      November 19, 2017
      I agree. The new release is very counter intuitive. I am constantly frustrated.
        John B
        November 19, 2017
        I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.
        Good luck all
        https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG
        pwt
        pwt
        Virtuoso
        November 19, 2017
        I agree. The new release is very counter intuitive. I am constantly frustrated.I respect everyone's right to their opinion of the app. I know many are genuinely struggling. But I have given up trying to understand what is counterintuitive about 'select a room, select music to go in it', when the buttons for doing all that are in one place, on the tab bar. Having asked that question a few times, I am yet to get a convincing answer. I will link this document for the last time in an attempt to help, but I don't suppose it will.
        Good luck all
        https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG

        It’s just different, John. I doubt that any of the vitriol is coming from people who started their Sonos experience with the 8.x apps.
        4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
        sergejvandervreede
        Lyricist II
        November 19, 2017
        Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!
          John B
          November 19, 2017
          Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!Impossible? Then I have achieved the impossible! Have you clicked the link I supplied? Please tell me what is impossible there?
          pwt
          pwt
          Virtuoso
          November 19, 2017
          Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!

          I’m happy to learn that I’ve been doing something that’s ‘literally impossible’, with ease, many times a day!
          4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
          sergejvandervreede
          Lyricist II
          November 19, 2017
          Interface could be worse........who I'm I kidding. It couldn't be any worse!! What idiot designed this? It's literally impossible to play music with this new interface. I've been thinking of switching to Linn because of the high resolution playback, but convenience kept me using my Sonos. Not any more!!Impossible? Then I have achieved the impossible! Have you clicked the link I supplied? Please tell me what is impossible there?

          I can only acces the last 20 (or so) songs I've played. Rest of my music is not visible.
          John B
          November 19, 2017
          Now that is a different matter. What sources are you playing? Where can you only access the last 20 songs? I am genuinely trying to understand and help.
          sergejvandervreede
          Lyricist II
          November 19, 2017
          Now that is a different matter. What sources are you playing? Where can you only access the last 20 songs? I am genuinely trying to understand and help.

          And I appreciate that. Thanks.

          I'm using a Synopsis ds213 into a Sonos Connect (v8.2)

          I think I found the problem. Somewhere in the updating process the Sonos assigned a new ip address to my Nas. That's not going to work. My Nas has a fixed address. I'll see if I can hook them up again tomorrow.
          John B
          November 19, 2017
          Sonos doesn't assign network addresses, to the best of my knowledge, so whatever it is I doubt it is that. But the rebooting of devices in an update can certainly cause IP addressing problems, best avoided if everything involved has fixed addresses.

          I hope you get it resolved.
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