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Trending Lyricist I
November 15, 2017
Question

Terrible User Interface

  • November 15, 2017
  • 71 replies
  • 2775 views
First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app.

Why is the UI on the mobile app so counterintuitive?????

I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora.

Keep this up and I'm sure you'll lose even more market share to Google and Apple.

Please listen to your users and fix this terrible or UI or put it back the way it used to be.
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    71 replies

    Enthusiast II
    November 15, 2017
    Preaching to the choir, Brother. Just released an update to it today, and it's just as awful as the last update. I've lost faith in Sonos.
    Lyricist I
    November 16, 2017
    Agree wholeheartedly, it's steadily getting worse. Trying to switch music around rooms was so easy.
    Anyone know if you can download old apps?

    Love my sonos but for the first time now I wouldn't recommend it any more. Not good with all the competition appearing.
    Lyricist II
    November 17, 2017
    It is truly ghastly and very difficult to navigate. What was wrong with the old app? Change the colours, fonts, whatever but don't make it more difficult to use. Change for change sake! 😠
    November 17, 2017
    It is truly ghastly and very difficult to navigate. What was wrong with the old app? Change the colours, fonts, whatever but don't make it more difficult to use. Change for change sake! :@Here is all the navigation you need to play what you want where you want. I am genuinely interested to know what you find difficult about this.

    https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG
    Trending Lyricist I
    November 17, 2017
    Just to add balance to the criticisms, I thought I'd say how much I actually like this new version.
    It's really not that bad at all. Just a very different way of working than previously.
    The key is to forget everything you've got used to from the previous version, and relearn the new interface.
    Once you find your way around, its actually quite efficient, or at least I find it to be.
    It's definitely not a reason to shop elsewhere, considering how good Sonos' hardware is.
    I'd say give it time -- it'll grow on you.
    Lyricist III
    November 19, 2017
    Agreed. The new usability is worse than horrible, and difficult to navigate. I've used sonos since 2009, and every major UI update since then has been going the wrong direction. I have no idea why sonos suddenly wants us to control the system from apps like spotify and tidal. I'm a HiFi-guy, most of the music I play are flac files stored on my server. And one thing that has always been great about sonos is that you can combine music from many sources, search and play across then, without context switching. Please don't move away from that.
    November 19, 2017
    Agreed. The new usability is worse than horrible, and difficult to navigate. I've used sonos since 2009, and every major UI update since then has been going the wrong direction. I have no idea why sonos suddenly wants us to control the system from apps like spotify and tidal. I'm a HiFi-guy, most of the music I play are flac files stored on my server. And one thing that has always been great about sonos is that you can combine music from many sources, search and play across then, without context switching. Please don't move away from that.Hi. I know many are having problems with the new app, but I play a lot from my own library too, and I am not finding it any more difficult than before, Here is my sequence:
    1. If I am on the Now Playing screen, swipe it down
    2, Tap Rooms button, tap room I want to play music to (this step is unnecessary if the required room is already 'active'.)
    3.Tap Browse, Music Library. Then exactly as always

    I hope that helps. I have to say it doesn't seem problematic to me. I am genuinely keen to understand what sort of things you are finding difficult to navigate through.
    Lyricist III
    November 19, 2017
    Agreed. The new usability is worse than horrible, and difficult to navigate. I've used sonos since 2009, and every major UI update since then has been going the wrong direction. I have no idea why sonos suddenly wants us to control the system from apps like spotify and tidal. I'm a HiFi-guy, most of the music I play are flac files stored on my server. And one thing that has always been great about sonos is that you can combine music from many sources, search and play across then, without context switching. Please don't move away from that.Hi. I know many are having problems with the new app, but I play a lot from my own library too, and I am not finding it any more difficult than before, Here is my sequence:
    1. If I am on the Now Playing screen, swipe it down
    2, Tap Rooms button, tap room I want to play music to (this step is unnecessary if the required room is already 'active'.)
    3.Tap Browse, Music Library. Then exactly as always

    I hope that helps. I have to say it doesn't seem problematic to me.


    I realize it's still possible, but it's counter intutive and makes no sense. Additionaly, everything takes more clicks/swipes/gestures and it's rarely obvious what those should be. Please just roll it back, I really don't think anything can be salvaged from this release.
    November 19, 2017
    I am not trying to argue it is better. But from some comments (not yours) one would think it was impossible. I can get three streams playing in different rooms from different sources in seconds. Rooms button. Tap room, Browse or Search for music. Rooms button. Tap next room. Browse or Search for music. Etc

    Let's just agree to differ.
    Chromatic Producer I
    November 19, 2017
    Just to add balance to the criticisms, I thought I'd say how much I actually like this new version.
    It's really not that bad at all. Just a very different way of working than previously.
    The key is to forget everything you've got used to from the previous version, and relearn the new interface.
    Once you find your way around, its actually quite efficient, or at least I find it to be.
    It's definitely not a reason to shop elsewhere, considering how good Sonos' hardware is.
    I'd say give it time -- it'll grow on you.


    In a way I agree it's not that different but it's not better either so I feel the devise "If it ain't broke don't fix it!" is an important lesson. Especially if you go back a year or two I see no point at all why the UI has changed.

    But more importantly, no real issues with the interface has been improved. Most importantly artwork update is still extremely slow compared to other applications. There are also no improvments for us classical listeners.

    I also believe there's a bug introduced in the laptop version, where browse position is forgotten. I wrote a thread about it. Anyone else seen it?
    https://en.community.sonos.com/controllers-software-228995/mac-controller-sleep-controller-forgets-browse-position-6794348