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Wrightytyke
Avid Contributor III
November 28, 2021
Answered

still spotify issues?

  • November 28, 2021
  • 22 replies
  • 314 views

This is still a ongoing issue for me no matter how many times I reboot, reinstall, etc

it now plays silence for the first 10 seconds of songs sometimes along with the usual faults - 

song not encoded correctly 

skipping past added next song.

I used to love my Sonos set up but over the last 6 months it’s been absolute rubbish. 
Im still not sure if it’s a Sonos, spotify or router fault. 
will this ever be solved? 
I was at one point thinking of buying a roam but with how this lot performs I don’t think I’ll bother. 
 

so frustrating 🤦🏼

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Best answer by Wrightytyke

You mention problems with Spotify.  Is that because the problems don’t occur with other audio sources, or because you only use Spotify?  What happens with internet radio?  Do you have any local music you could play, such as music stored on an Android device?  What happens with these sources?

I generally only use Spotify, I do listen radio, Mixcloud but only noticed the problem while using Spotify. 
 

when I use the other stuff I never use the ‘add next track’ feature and I’ve not heard things start 10 seconds in and never seen ‘song not encoded correctly’ 

22 replies

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John B
November 29, 2021

OK. Please ensure that the SonosNet wireless channel is well separated from what the router is using. (You can change the SonosNet channel in Settings, System, Network.)

Make sure that your wired Connect is at least 2-3 feet from the router it is wired to. The same applies to the distance between the bedroom Play:1and the BT disk. See if that makes a difference (or is it already like that?)

WrightytykeAuthor
Avid Contributor III
November 29, 2021

OK. Please ensure that the SonosNet wireless channel is well separated from what the router is using. (You can change the SonosNet channel in Settings, System, Network.)

Make sure that your wired Connect is at least 2-3 feet from the router it is wired to. The same applies to the distance between the bedroom Play:1and the BT disk. See if that makes a difference (or is it already like that?)

I’ve tried all 3 channel options with no difference, and they are more than 3 feet away from router/disc. 

John B
November 29, 2021

You mention problems with Spotify.  Is that because the problems don’t occur with other audio sources, or because you only use Spotify?  What happens with internet radio?  Do you have any local music you could play, such as music stored on an Android device?  What happens with these sources?

WrightytykeAuthorAnswer
Avid Contributor III
November 29, 2021

You mention problems with Spotify.  Is that because the problems don’t occur with other audio sources, or because you only use Spotify?  What happens with internet radio?  Do you have any local music you could play, such as music stored on an Android device?  What happens with these sources?

I generally only use Spotify, I do listen radio, Mixcloud but only noticed the problem while using Spotify. 
 

when I use the other stuff I never use the ‘add next track’ feature and I’ve not heard things start 10 seconds in and never seen ‘song not encoded correctly’ 

John B
November 29, 2021

OK my final idea. I suggest temporarily strip it back to basics. Unplug the two disks from power. Disable 5GHz WiFi.  Power off router and all Sonos. Power router back on fully, then the wired Connect then other Sonos. Check all still WM=0. Pray. See if it is stable. 

WrightytykeAuthor
Avid Contributor III
November 29, 2021

OK my final idea. I suggest temporarily strip it back to basics. Unplug the two disks from power. Disable 5GHz WiFi.  Power off router and all Sonos. Power router back on fully, then the wired Connect then other Sonos. Check all still WM=0. Pray. See if it is stable. 

Thanks for all the reply’s John 👍🏻, I’ll definitely give it a go and report back. Much appreciated mate. 

WrightytykeAuthor
Avid Contributor III
November 29, 2021

OK my final idea. I suggest temporarily strip it back to basics. Unplug the two disks from power. Disable 5GHz WiFi.  Power off router and all Sonos. Power router back on fully, then the wired Connect then other Sonos. Check all still WM=0. Pray. See if it is stable. 

Thanks for all the reply’s John 👍🏻, I’ll definitely give it a go and report back. Much appreciated mate. 

I have noticed something but not sure if it’s relevant? 
In the system info underneath the WM:0 all the speakers except the bedroom speaker say OTP: at the bottom.  Might be because it’s plugged into the WiFi disc although the connect is plugged into router but still says OTP:

John B
November 29, 2021

No I am afraid that's normal and of no significance. 

WrightytykeAuthor
Avid Contributor III
November 29, 2021

No I am afraid that's normal and of no significance. 

Thought so after disconnecting speaker to find fault still happening 

WrightytykeAuthor
Avid Contributor III
December 8, 2021

I could finally be getting somewhere, I’ve got back into BT and they’ve been telling me to try things, etc. 

The last thing they did was a factory reset and forced download to my router. 
since then it hasn’t failed once, I knew it was some sort of router issue with this been a known fault. 
 

They said they’d send me a new router if this didn’t work but up to now it’s been faultless. 

🤞 

 


 

 

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