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still spotify issues?

Forum|Forum|4 years ago
November 28, 2021
22 replies
314 views

This is still a ongoing issue for me no matter how many times I reboot, reinstall, etc

it now plays silence for the first 10 seconds of songs sometimes along with the usual faults -

song not encoded correctly

skipping past added next song.

I used to love my Sonos set up but over the last 6 months it’s been absolute rubbish.
Im still not sure if it’s a Sonos, spotify or router fault.
will this ever be solved?
I was at one point thinking of buying a roam but with how this lot performs I don’t think I’ll bother.

so frustrating 🤦🏼

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Best answer by Wrightytyke

You mention problems with Spotify. Is that because the problems don’t occur with other audio sources, or because you only use Spotify? What happens with internet radio? Do you have any local music you could play, such as music stored on an Android device? What happens with these sources?

I generally only use Spotify, I do listen radio, Mixcloud but only noticed the problem while using Spotify.

when I use the other stuff I never use the ‘add next track’ feature and I’ve not heard things start 10 seconds in and never seen ‘song not encoded correctly’

J

John B

Do these problems occur when using the Sonos app and with Spotify connect?

W

WrightytykeAuthor

Avid Contributor III

Do these problems occur when using the Sonos app and with Spotify connect?

I generally just use the Sonos app but I think I’ve previously had the fault also on Spotify connect but I will monitor it.
I’ll try anything to sort it. Thanks

J

John B

It may just tell us something. Does your system have a wired Sonos device or are you fully WiFi?

W

WrightytykeAuthor

Avid Contributor III

It may just tell us something. Does your system have a wired Sonos device or are you fully WiFi?

My connect is hard wired to router, that’s the only one I’m able to wire but I do also have my bedroom play1 wired to a WiFi disc.

J

John B

So you have a mesh system? Which one? Please give more details. Do you have an ISP router or does the mesh system act as router?

W

WrightytykeAuthor

Avid Contributor III

So you have a mesh system? Which one? Please give more details. Do you have an ISP router or does the mesh system act as router?

Now you’re asking John? 😂

Sorry but you may need simplify, id say isp router but I’m not totally sure, it may be my set that’s wrong?

J

John B

OK. What sort of router do you have and who provided it? What is the "disk" to which you refer? Are there any other devices in your network?

How long have you had this setup?

Do your problems occur on all Sonos devices?

W

WrightytykeAuthor

Avid Contributor III

OK. What sort of router do you have and who provided it? What is the "disk" to which you refer? Are there any other devices in your network?

How long have you had this setup?

Do your problems occur on all Sonos devices?

Cheers John,

BT smart hub 2 which has two separate discs to improve WiFi around the house apparently.
I’ve two discs upstairs with one in our bedroom which is wired to my play1 in the bedroom.
I do believe all my issues started not long after I ‘upgraded’ to this BT hub.

The issues do happen on all Sonos products.
We do have loads of other stuff on WiFi in the house but thought that would be fine.

J

John B

Please check in the app, under About My System, whether all your speakers have WM=0 or if any have WM=1.

Make sure you have the latest firmware installed on your BT router etc. There have been problems with BT in the recent past.

W

WrightytykeAuthor

Avid Contributor III

Please check in the app, under About My System, whether all your speakers have WM=0 or if any have WM=1.

All WM:0