Contributor I

SONOSNET - can't view it from my android device.

Forum|Forum|9 years ago
February 11, 2017
60 replies
4440 views

Sonosnet will simply not show up on my android device, I have switched it on, tried every channel - I presently have a boost connected to my router and then five products running on this boost set up. Can someone give me some advice on why I cannot see the Sonosnet please as I have very thick walls and the interference is a real pain. Thanks in advance

Nick :?:?:?

SonosNet

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A

AldrichioAuthor

Contributor I

This is a bit beyond my technical capacity. How do I find out which apps might interfere. I only use the controller for Sonos. (and occasional, very light, web browsing) I will submit diagnostics later but have looked at them and they all say WM:) and cant see any issues there.

ratty

What apps did you reinstall, after the tablet reset?

A

AldrichioAuthor

Contributor I

I opted to do a full factory reset and then not install any apps.

I then installed only sonos.

Then installed a wifi scanner. (after it stopped working)

A

AldrichioAuthor

Contributor I

the sonosnet seems to have gone since I swapped my Play 3 being installed to the router. And plugged a bridge into the router.

ratty

All the Sonos devices in About My Sonos System show WM0, yes?

Sonos Support will need to advise. I'm out of ideas.

J

John B

the sonosnet seems to have gone since I swapped my Play 3 being installed to the router. And plugged a bridge into the router.One difference between a Bridge and Play:3 is that Bridge is SonosNet 1.0 and P:3 is 2.0. I think that is roughly equivalent to wifi b/g versus n. Any clues there?

ratty

It should make no difference. I merrily pick up SonosNet on my Moto, whether the system is anchored by BOOST or BRIDGE.

It can take a short while for the SonosNet SSID to appear or disappear from the Android WiFi settings after the Sonos Advanced Settings item is toggled, but I've never known it to just vanish spontaneously. The OP's is (now) a vanilla Nexus 7 too.

One possible thought: if the SonosNet SSID disappeared whilst swapping the wired BRIDGE for the wired PLAY:3 the system could have gone into Standard Setup for a brief while, assuming the WiFi details are in the system.

Aldrichio, make sure all your devices are visible in the controller and go to Advanced Settings/Wireless Setup and remove ('reset') any WiFi details you see there. Then power-cycle all the units.

Ryan S

Retired Sonos Staff

Good idea there ratty. The Sonos SSID is a hidden broadcast, so a WiFi analyzer doesn't always see it.

Your phone would simply connect to it if it can. You might forgetting your home wireless network after you've connected to the Sonos wireless so that your phone doesn't try to swap back and forth. If you're still having trouble though, it'd probably be best to send a diagnostic and we'll take a look.

It may wind up that you need to give us a call on our support line.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

A

AldrichioAuthor

Contributor I

thanks all, diagnostic sent - 7108589 - what does "power cycle all the units" mean please ?