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Aldrichio
Contributor I
Feb 11, 2017 9:52 AM UTC

SONOSNET - can't view it from my android device.

Sonosnet will simply not show up on my android device, I have switched it on, tried every channel - I presently have a boost connected to my router and then five products running on this boost set up. Can someone give me some advice on why I cannot see the Sonosnet please as I have very thick walls and the interference is a real pain. Thanks in advance

Nick :?:?:?
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ratty
ratty
Feb 12, 2017 12:08 PM UTC
This is becoming something of a mystery. I have Nexus 7 (2012) and Nexus 7 (2013) and both behave correctly. Is the tablet in its standard configuration, e.g. not rooted?
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BCM
BCM
Feb 12, 2017 12:18 PM UTC
I can't say I've ever seen Sonosnet in my wifi settings. I just connect to the router with my device and Sonos works.
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AldrichioAuthor
Contributor I
Feb 12, 2017 12:20 PM UTC
Nexus 7 / Android version 6.0.1. Kernel version 3.4.0-gad29d11
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AldrichioAuthor
Contributor I
Feb 12, 2017 12:21 PM UTC
I am doing a factory reset of the whole device now and starting again
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AldrichioAuthor
Contributor I
Feb 12, 2017 12:25 PM UTC
I can't say I've ever seen Sonosnet in my wifi settings. I just connect to the router with my device and Sonos works.

Yes sonos works when I am in range of my router fine. The issue I have is that I want to connect to the mesh network (sonosnet) as my sonos system extends well beyond my wifi capability.
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Ryan S
Ryan S
Retired Sonos Staff
Feb 13, 2017 4:56 PM UTC
How's it going Aldrichio? We'd love to take a look at the system if you find this is still happening. Feel free to submit a diagnostic from your Sonos system and your confirmation number here.
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AldrichioAuthor
Contributor I
Feb 15, 2017 12:48 PM UTC
Unfortunately, I did the system reset, the sonosnet came back fine. It worked for an hour or so. I then left the android device for a period of time and it did some updates (automatically) when I logged back into sonos - sonosnet had disappeared !! Very frustrating.
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ratty
ratty
Feb 15, 2017 12:53 PM UTC
It sounds like some other app could be interfering with the WiFi settings. SonosNet doesn't broadcast an SSID. Is these an app which might cause problems because of this?
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AldrichioAuthor
Contributor I
Feb 15, 2017 12:56 PM UTC
When you say "Sonosnet doesn't broadcast an SSID" - it definitely did for an hour on sunday night. I could see it on my WIFI list. It has now suddenly disappeared though and even after I downloaded a WiFI analyser, I still cant see the network !! It's interesting that when I did a complete Android refresh on the controller it came back for a short period of time.
:?:?:?:?:?
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ratty
ratty
Feb 15, 2017 1:02 PM UTC
The entry in your WiFi list was made by the Sonos controller, in a similar way to you adding a hidden network by name. In both cases the SSID is not actually broadcast, but because the device has been configured for that network it's visible in the list.

As for what's removing the SSID from the list it's rather a mystery. A scanner app would pick it up if it was in the list, but not otherwise.

What apps do you have on the Nexus which could change the network settings?
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