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Contributor I
February 11, 2017

SONOSNET - can't view it from my android device.

  • February 11, 2017
  • 60 replies
  • 4437 views
Sonosnet will simply not show up on my android device, I have switched it on, tried every channel - I presently have a boost connected to my router and then five products running on this boost set up. Can someone give me some advice on why I cannot see the Sonosnet please as I have very thick walls and the interference is a real pain. Thanks in advance

Nick :?:?:?
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60 replies

AldrichioAuthor
Contributor I
February 11, 2017
Thanks for this, I've tried all of this and then gone into wifi and refreshed it (on the android device) and there is still no sign of anything sonos related !!

Any further ideas please ?

There is however now a few Vmxxxxx-2G and VM8484443 Numbers - networks attached.
ratty
February 11, 2017
There is however now a few Vmxxxxx-2G and VM8484443 Numbers - networks attached.
Those sounds like a neighbour, with a Virgin Media router.

Sonos IDs are of the form "Sonos_xxxx" where xxxx is a long string of letters and numbers. On earlier systems the ID is "HHID_xxxx".

Are you running any kind of security software on the Nexus tablet?
AldrichioAuthor
Contributor I
February 11, 2017
That would make sense as I am in a four storey town house with neighbours in close vicinity.

I don't believe I am.

I only use it for sonos so I have the "target home launcher" app set up so that everytime you turn the android tablet app on it runs sonos application.

Thanks

Nick
AldrichioAuthor
Contributor I
February 11, 2017
"I don't believe I am" - was in reference to the security software question.
ratty
February 11, 2017
I only use it for sonos so I have the "target home launcher" app set up so that everytime you turn the android tablet app on it runs sonos application.
I'm not sure why this would make any difference. However I suggest you temporarily disable and remove it. See if running the Sonos app in the usual way and then disabling/enabling SonosNet connection is successful in creating the SSID entry in WiFi settings.

You do know that you can simply pin the Sonos app, which means that the tablet will always show it (until unlocked)?
AldrichioAuthor
Contributor I
February 12, 2017
I have removed both and subsequently uninstalled both apps and then just rr-installed the sonos one. When I went to the about system piece I noticed that one of the sonos amps was not showing as WM:0. I have subsequently reinstalled this and now it does show as WM:0. interestingly the controller doesn't show as WM:0 in the about system data. Should it ?
AldrichioAuthor
Contributor I
February 12, 2017
I only use it for sonos so I have the "target home launcher" app set up so that everytime you turn the android tablet app on it runs sonos application.
I'm not sure why this would make any difference. However I suggest you temporarily disable and remove it. See if running the Sonos app in the usual way and then disabling/enabling SonosNet connection is successful in creating the SSID entry in WiFi settings.

You do know that you can simply pin the Sonos app, which means that the tablet will always show it (until unlocked)?



How do you pin an app please ?
AldrichioAuthor
Contributor I
February 12, 2017
I have an iMac and a iPhone and an iPad also controlling the system. Would this mess things up ?
ratty
February 12, 2017
When I went to the about system piece I noticed that one of the sonos amps was not showing as WM:0.
Was it showing WM:1? In that case get them all showing WM:0 and go to Advanced Settings/Wireless Setup and remove ('reset') the WiFi details there.

interestingly the controller doesn't show as WM:0 in the about system data. Should it ?

No, just the hardware units.

How do you pin an app please ?
Enable screen pinning in Android Settings/Security. Then when you tap the recent apps (overview) button you should see a drawing pin icon on each running app.

I have an iMac and a iPhone and an iPad also controlling the system. Would this mess things up ?
No.
AldrichioAuthor
Contributor I
February 12, 2017
Was it showing WM:1? In that case get them all showing WM:0 and go to Advanced Settings/Wireless Setup and remove ('reset') the WiFi details there.

It wasn't showing any details but is definitely now.

I've done what you said but still can't see the sonosnet in the wifi details box. Very frustrating.

I've even gone into wifi advance settings on the android device and changed the settings in there. wifi frequency band is now on automatic. turned off the "let a wifi assistant connect to open networks determined to be higher quality"