SONOSNET - can't view it from my android device.

thanks all, diagnostic sent - 7108589 - what does "power cycle all the units" mean please ?

Hi Aldrichlo,

Your Sonos units are connecting to your wireless network. In this configuration they do not create the SonosNet wireless network. It looks like your BIRDGE is not part of your system. You can try adding the BRIDGE back to your system then your speakers should switch back to the SonosNet setup.

Power cycle means unplug from power, wait 2 or 3 minutes, then plug them back in to power.
15-20 seconds, not 2-3 mins.

This problem left and has now returned. !! So frustrating. Any other suggestions please ? The one additional piece of information is that I'm pretty sure I've accidentally set up two systems on the same hardware. i.e. sometimes it comes on and only shows certain rooms as if it's a different system. ?!?! Thanks

Nick

This problem left and has now returned. !! So frustrating. Any other suggestions please ? The one additional piece of information is that I'm pretty sure I've accidentally set up two systems on the same hardware. i.e. sometimes it comes on and only shows certain rooms as if it's a different system. ?!?! Thanks

Nick

According to the response from the Sonos rep, Jeff S, above 1) Your Bridge is NOT part of your system and 2) Your Sonos units are connecting via Wi-Fi

You may have an intermittent fault with the Bridge - There is a known failure mode on the power supply of the Bridge which it would be worth checking - get a voltmeter and check the voltage output of the Bridge Power Supply for a couple of minutes - Should be around 5,1 V.

You could try wiring another Sonos unit to the router in place of the Bridge to try and isolate if the Bridge is the problem.

By the way - No more factory resets unless advised

The one additional piece of information is that I'm pretty sure I've accidentally set up two systems on the same hardware. i.e. sometimes it comes on and only shows certain rooms as if it's a different system.
If the controller sometimes shows some rooms but misses a few, and sometimes shows only the previously missing ones, then you have two systems. In that case:
- note which units are now in the second system
- reset the controller
- factory reset the units noted above
- restart the controller and 'add to an existing system' (it should find the first/original system)
- use Add a Player or SUB to add back each of the units which you just reset

7302855 - diagnostic report.

Had a break through earlier. After resetting the sonosnet key and then turning the sonosnet on and off. my Nexus tablet found sonosnet for four songs (!!! hurray!!!) and then disappeared afterwards and I can't relocate !!

Any other words of wisdom welcome.

Thanks in advance

Nick

ok. Additional update. I've just unplugged my boost and plugged the sonos 3 directly into the router and turned the boost off at the mains. Surprisingly, it's just started to show up the sonosnet straight away on the previously impossible to find wifi network !!

new diagnostics report submitted. 7302899. Now very interested to hear what's happened as the boost was only purchased to try and support things. Hopefully this new system works and I can sell the boost and buy a new play base and replace a play 1 that is hiding behind my TV !!

then it went and now it's back again after i turned the android device off and on again. baffled. network key is sonos_pcijovxxxxxxxx it is 54mbps and 2.4ghz and wpa2 psk

Thanks for those diagnostics. I think a big step here would be to change the wireless channel on Sonos to channel 6. Your networks at home are on 1 and 11 from what I can see, so that should be pretty clear. The phone could just be getting overwhelmed with interference from the other networks and not see the Sonos wireless.