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Contributor I
December 30, 2016
Answered

Sonos won't stop playing

  • December 30, 2016
  • 63 replies
  • 7543 views
I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

Help
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    Best answer by Pierre C
    Hello everyone,

    We are aware of the issue and actively looking into it. At this time, we'd like to ask you to remove your Sonos alarms. This will stop the alarms turning on over and over again.

    We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.

    63 replies

    December 30, 2016
    Same here, Radio playing constantly and nothing else can be played, and wont turn off!

    Do Sonos not have testers!
    They do, but probably not tested on 30 December. Looks like a date-related issue, but clearly an embarrassing error to have slipped through testing
    December 30, 2016
    I don t like to delete the alarms, have to put them back, im lazy. Set the date on 23 dec. Now its OK!i think this is the easiest solution for anyone with multiple alarms
    Avid Contributor I
    December 30, 2016
    Me too - as of this morning the radio station associated with the alarm timing keeps on playing - cannot change or switch off.
    Have deleted the alarms and all OK now - but strange that it appears to be a possible date related problem rather than an update cock-up? Perhaps date-bombs - deliberate or accidental - are more prevalent in software than we think - or perhaps an Evil Empire has hacked the system?
    Lyricist I
    December 30, 2016
    I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

    Now I cant use that speaker amd have just turned the volume right down.

    Help


    It's clearly an issue Sonos is having with the alarm feature as, like suggested, the problem was resolved as soon as you delete all alarms, but this is extremely annoying and worrying.
    I bought this system this winter for a few reasons but the alarm feature was high on the list. Now I find myself in a situation where it doesn't work days before the majority of people are going back to work and also my trust in that the feature will perform properly is at a zero.
    Not good news in what I'm sure for a lot of people is a new product this Christmas.
    Lyricist I
    December 30, 2016
    SONOS Play3 came on as an alarm at 0730 this morning. Turned Play3 off to watch TV through PLAYbar and PLAY3 kept coming back on after 5-10 secs. Found this forum showing other users with same issue. Narrowed it down to alarms. Turned all alarms off and PLAY3 stayed off. Thanks other users for your help. SONOS gurus: can you please fix! TIA.
    Lyricist I
    December 30, 2016
    Same here. I have experienced a lot of network problems with Sonos over the Christmas period; loss of connection, speakers dropping out controllers not connecting etc, now this. We had a few friends around over the holidays and they were not impressed - in fact it's probably boosted sales of bose! As a caveat to this I have had the system for many years and it has been almost faultless until now
    Lyricist I
    December 30, 2016
    I have same issue, cancelled all alarms and speakers work again
    Lyricist III
    December 30, 2016
    Add me to the list of impacted!
    Contributor I
    December 30, 2016
    It's appears a date & alarm issue. We have sonos 5 with radio alarm every morning and today like everyone else I couldn't stop it playing. When I turned the volume down it also went back up a couple of seconds later!

    I used the date fix. Go into sonos app, then Settings, then Date and Time, uncheck Set time from Internet, then manually choose a date a week ago. Works normally now.

    Hope this is a temporary workaround until Sonos address it.
    I
    Lyricist I
    December 30, 2016
    Having the same problem. Saturday alarm came on this morning now it won't turn off. Agree it could be an end of year date problem in the software. This is the first leap year since we bought our first Sonos.