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Alecdrew
Contributor I
Dec 30, 2016 6:19 AM UTC
Answered

Sonos won't stop playing

I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music.

Now I cant use that speaker amd have just turned the volume right down.

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      Pierre C
      Pierre CAnswer
      Retired Sonos Staff
      Dec 30, 2016 1:25 PM UTC
      Hello everyone,

      We are aware of the issue and actively looking into it. At this time, we'd like to ask you to remove your Sonos alarms. This will stop the alarms turning on over and over again.

      We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.
      Help others find useful content by clicking the like button and selecting the best answer to your question.
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      63 replies

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      brymills
      Enthusiast I
      Dec 30, 2016 12:03 PM UTC
      Another one here with the problem. I thought it was one of my neighbours being annoying as the sound was muffled coming from upstairs, then I realised what it was!

      Fix it please Sonos!
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      chillichilton123
      Lyricist I
      Dec 30, 2016 12:07 PM UTC
      I'm having the same problem as of today! Alarm went off this morning as usual but the music just keeps restarting! I have deleted all the alarms and the music has now stopped playing.
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      theocritos
      Lyricist III
      Dec 30, 2016 12:11 PM UTC
      It stops if you delete the alarms - not just turn them off. Nasty bug. Hope we get an update soon from Sonos.
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      strookie
      Lyricist III
      Dec 30, 2016 12:14 PM UTC
      Don't set the time to a week ago but rather a week ahead. What if Sonos can't get this bug fixed within 7 days?
      Translate
      Matthew Stokes
      Contributor I
      Dec 30, 2016 12:19 PM UTC
      BBC Radio 2 via TuneIn came on with Sonos alarm at 9am this morning then shuts off after a few seconds and volume drops to zero then immediately alarm seems to activate again. Deleting the alarm altogether was the only way to stop it.
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      AlecdrewAuthor
      Contributor I
      Dec 30, 2016 12:23 PM UTC
      Thanks for everyones help. Very buggy and glad I'm not the only one sure the sonos guys will have it fixed. Hopefully before I go back to work next week.
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      theocritos
      Lyricist III
      Dec 30, 2016 12:25 PM UTC
      It appears to be just the Saturday alarm. Delete that and the rest of the week seems to be playing ball.
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      Sathish Murugesan
      Lyricist I
      Dec 30, 2016 12:36 PM UTC
      Me too. It doesnt stop only when i disconnect the power then only it stopped playing.
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      User816473
      Contributor I
      Dec 30, 2016 12:58 PM UTC
      Exactly the same problem reared it's head with one of my Play:1's this morning. Suspected the problem may have been the alarm because of the way the volume increases by itself each time I try to stop the radio playing. I have no solution - tried all the usual stuff - but felt it necessary to add my weight to the number of people experiencing the same thing at the same time! Over to you, Sonos!
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      Dan198
      Lyricist II
      Dec 30, 2016 1:05 PM UTC
      Same here.

      I don't recall the alarm set for Monday - Friday ever coming on this morning, whereas the one set for Monday - Sunday came on and would not stop playing even when I press the button on the device or use the controller app.

      I turned off all the alarms as suggested and was able to stop the player. I guess someone at Sonos will be working extra hard this New Years weekend to get in a fix 🙂
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