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LeoHwang
Contributor I
November 13, 2020

Sonos Radio HD not working

  • November 13, 2020
  • 27 replies
  • 1756 views

I just signed up for the Sonos Radio HD service. 

When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations. 

Any help would be greatly appreciated. 

My whole system has been upgraded to S2 and my Sonos account is based in the UK. 

 

Thanks. 

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27 replies

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Damers
Contributor I
November 14, 2020

With all the posts today on the subject I suggest there is some technical issue from Sonos side……..

    LeoHwangAuthor
    Contributor I
    November 15, 2020

    I just signed up for the Sonos Radio HD service. 

    When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations. 

    Any help would be greatly appreciated. 

    My whole system has been upgraded to S2 and my Sonos account is based in the UK. 

     

    Thanks. 

    Did you update your app?

    Yes I did. I am on the latest version. Even though my account was originally setup when I was living in the uk I now no longer live there and have since moved out. 
     

    I am not sure if Sonos is Geoblocking or not but if so then that might be my issue. 

    RapmasterD
    RapmasterD
    Lyricist III
    November 15, 2020

    On my end, HD is working again.


    I’ve experienced a few bouts of intense buffering - something I don’t get with any other service, including Amazon Music HD, and the FLAC stream from Radio Paradise.

     

    This afternoon, I was getting about 500 down to my house on wireless. So THAT’S not the issue.

     

    Whatever AI technology they’re using to smooth segues and work in ID banners, is awesome.

     

    And it’s radio. Therefore I like the ID banners, bumpers, whatever...

    ChrisSims
    Contributor I
    November 15, 2020

    Hi All,

    Same here, the individual stations say HD but the content has ads, can’t skip and the sound is no different.

      OliReb
      Lyricist I
      November 15, 2020

      What really annoyed me, is without notice, free Sonos Radio stopped working. An then to get it working, learn you now have to pay a monthly fee, and then nothing works in the set up. Tried re-loading app and it still won’t work. I understand having to pay for content, but this tech problem and the way it was rolled out is really bad. Sonos, you can do better. 

      Walkabout86
      Lyricist I
      November 15, 2020

      Same here, I signed up to Sonos HD on Friday and I can only see the banner at the top saying “Enjoy Sonos HD”. The stations display hd on the thumbnail but I’m still getting adverts and I can’t skip tracks. I thought I was alone until saw this thread. This has been implemented really badly.

      OliReb
      Lyricist I
      November 15, 2020

      I unplugged all of my devices as suggested above and it now works. 

      Walkabout86
      Lyricist I
      November 15, 2020

      That’s right OliReb, what a nightmare to get it to work! I’ve done the same and I’m up and running also 

      RapmasterD
      RapmasterD
      Lyricist III
      November 15, 2020

      Mine blanked out again last night and went back to plain radio, versus HD. I haven’t checked it this morning since the rest of the house is still sleeping.

      Northbriton
      Trending Lyricist I
      November 16, 2020

      I signed up a couple of days ago. I can skip tracks going forward but can’t skip back. Also I can’t find where the tracks list is on each curated and compiled stations which means I have to skip to find the ones I like. I can find a list of tracks played but assume I am being a bit dim in that I can’t find a list of tracks .. Help anyone please?

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