Contributor I

Sonos Radio HD not working

Forum|Forum|5 years ago
November 13, 2020
27 replies
1756 views

I just signed up for the Sonos Radio HD service.

When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations.

Any help would be greatly appreciated.

My whole system has been upgraded to S2 and my Sonos account is based in the UK.

Thanks.

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derrikd

Lyricist I

I paid for Sonos Radio HD 3 days ago.

I’ve updated everything (or checked its the most recent)

Still getting lots of ads, can’t skip. There appears to be more stations but not one of the functions they advertise works.

I am am missing something i have no idea what it is. And for whatever its worth I find Sonos support about the worst in the world. Its too bad because I love their products.

RapmasterD

Lyricist III

I paid for Sonos Radio HD 3 days ago.

I’ve updated everything (or checked its the most recent)

Still getting lots of ads, can’t skip. There appears to be more stations but not one of the functions they advertise works.

I am am missing something i have no idea what it is. And for whatever its worth I find Sonos support about the worst in the world. Its too bad because I love their products.

I finally took the plunge and rebooted, by unplugging and replugging the seven distinct pieces of Sonos HW in our house. So far, so good!

D

derrikd

Lyricist I

After I posted that I actually did the same and appears to have updated. Thanks man!

RapmasterD

Lyricist III

NP. Don’t quite understand why one need do this.

Clearing the cache...?

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Veloweave

Avid Contributor I

I also just signed up. I get the welcome to HD radio and now see a little logo on the stations that says “HD Radio” but I can’t hear a difference, can’t skip or replay and still have commercials. So my assumption is that is not working.

I had the same issue. I called Sonos support today and the fix was a simple one for them. What they had to do was reboot my entire speaker system. It only took about a minute for the rep to complete and then everything started working perfectly. From what I gather, the speakers weren’t getting the notice that I’ve upgraded to HD Radio even though my S2 app recognized that I had. I don’t know if we can reboot our system from the app or if it’s done simply by unplugging and plugging all the speakers.