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LeoHwang
Contributor I
Nov 13, 2020 4:26 AM UTC

Sonos Radio HD not working

I just signed up for the Sonos Radio HD service. 

When I go to browse the Sonos Radio music service there has been no change and I can't see any of the HD radio stations. 

Any help would be greatly appreciated. 

My whole system has been upgraded to S2 and my Sonos account is based in the UK. 

 

Thanks. 

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27 replies

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derrikd
Lyricist I
Nov 16, 2020 9:08 PM UTC

I paid for Sonos Radio HD 3 days ago.

 

I’ve updated everything (or checked its the most recent)

 

Still getting lots of ads, can’t skip.  There appears to be more stations but not one of the functions they advertise works.

 

I am am missing something i have no idea what it is.  And for whatever its worth I find Sonos support about the worst in the world. Its too bad because I love their products.

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RapmasterD
RapmasterD
Lyricist III
Nov 16, 2020 10:01 PM UTC

I paid for Sonos Radio HD 3 days ago.

 

I’ve updated everything (or checked its the most recent)

 

Still getting lots of ads, can’t skip.  There appears to be more stations but not one of the functions they advertise works.

 

I am am missing something i have no idea what it is.  And for whatever its worth I find Sonos support about the worst in the world. Its too bad because I love their products.

I finally took the plunge and rebooted, by unplugging and replugging the seven distinct pieces of Sonos HW in our house. So far, so good!

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    derrikd
    Lyricist I
    Nov 16, 2020 10:03 PM UTC

    After I posted that I actually did the same and appears to have updated.  Thanks man!

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    RapmasterD
    RapmasterD
    Lyricist III
    Nov 16, 2020 11:00 PM UTC

    NP. Don’t quite understand why one need do this.

    Clearing the cache...?

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    Veloweave
    Avid Contributor I
    Nov 17, 2020 1:14 AM UTC

    I also just signed up. I get the welcome to HD radio and now see a little logo on the stations that says “HD Radio” but I can’t hear a difference, can’t skip or replay and still have commercials. So my assumption is that is not working. 

    I had the same issue. I called Sonos support today and the fix was a simple one for them. What they had to do was reboot my entire speaker system. It only took about a minute for the rep to complete and then everything started working perfectly. From what I gather, the speakers weren’t getting the notice that I’ve upgraded to HD Radio even though my S2 app recognized that I had. I don’t know if we can reboot our system from the app or if it’s done simply by unplugging and plugging all the speakers. 

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    Airgetlam
    Airgetlam
    Nov 17, 2020 4:27 AM UTC

    There is no way to do it from the app, unfortunately.

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    Bruce
      BMF
      BMF
      Prodigy III
      Feb 11, 2021 8:50 PM UTC

      Same issue here, just upgraded and no HD functionality, can’t reboot my entire Sonos system as Wife and Daughter watching TV.

       

      seems odd to have to reboot to get the subscription activated.

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