Sonos Radio HD not working

I haven’t signed up so I’m not overly familiar with it, but I did trigger on the ‘account is based in the UK”. Are you physically in the UK? I could easily guess they might be doing geolocation checks based on things other than where your account is based.

“US-based” account in the States but not working where I am. This is the first service to do this to me… and I have a lot of subscriptions. 

You should have get an email saying

As soon as your app updates with access to Sonos Radio HD, start exploring our new stations and exclusive original content.
 

so just wait a few hours. The top of Sonos Radio changes to

welcome to Sonos Radio HD

when complete. You may have to unplug your radios.

Wait a few hours?  :)   Did your programmers write the back-end system in Perl on an old Windows NT server with a Sqlsever database?    That S*** should be real-time after paying.

*Moderator Note: Modified in accordance with the community guidelines.*

I agree, Sonos seem to have lost the plot this year

Nope, I can’t get it to work after 24 hours of subscribing .

It’s not on the music services list with all the other services and the click through ‘up grade now’ button does nothing .

I’ve had Sonos since it came out but this is baffling me.

Perhaps someone from Sonos would be kind enough to elaborate since they’ve drummed up a media hype about a product we can’t use!! 
 

I also just signed up. I get the welcome to HD radio and now see a little logo on the stations that says “HD Radio” but I can’t hear a difference, can’t skip or replay and still have commercials. So my assumption is that is not working. 

Same issue with me - states HD radio on the app, but not HD sound / still adds / no fast forward.

I signed-up this morning!

Even last night, everything was working fine for me.

This morning, even though I see the HD logos on the cover screen and the individual stations, once I start a station, it’s the same original’radio’ experience with ads, no skipping, etc. Imagine my [air quote] HORROR when I heard a Progressive Insurance commercial right after a Carole King throwback.

I’ve tried restarting the app, etc. Restarting my router is a non-starter (pardon the pun). No CHAT peeps are available at Sonos the last rime I checked.

Did you update your app?