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Trending Lyricist I
May 20, 2018

Sonos - Please STOP with the CONSTANT updates!!!

  • May 20, 2018
  • 26 replies
  • 3258 views
I've spent thousands of dollars on Sonos hardware, and it's fantastic. I'm ready to sell it all off and just go back to my wired system. Why? CONSTANT UPDATES that are disruptive and anything but helpful. As a former software engineer, I understand that code needs to be maintained in order to streamline the user experience, but this is bordering on ridiculous. It seems like every other time I open the app, I'm told I need to update, which often leads to me having to run around my office and reconnect ten players - VERY annoying. If you could simply reduce your updates to every quarter or at least every couple of months, I'm sure we would all appreciate it.
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26 replies

Chris
Lead Maestro
June 1, 2018
Denon updates remove features. So no features in update is better.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
jgatie
June 1, 2018
An update should never cause you to have to reinstall Sonos. Connection problems like these which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.
Lyricist III
September 8, 2018
This would be fine, but when you're having to do it all the time, it's very annoying.
jgatie
September 8, 2018
This would be fine, but when you're having to do it all the time, it's very annoying.

If you follow the advice in the last two sentences of the post, you won't have to.
Stanley_4
Grand Maestro
September 8, 2018
If you don't want to do the above every time just take a few minutes (as suggested above) using your router's DHCP page to assign static/reserved IP addresses to your Sonos gear. Do the reboot above one last time and it should not be a problem again. Just remember to add new Sonos gear to the DHCP list.
Lyricist III
September 9, 2018
Thanks, will give a try
Lyricist III
September 9, 2018
This would be fine, but when you're having to do it all the time, it's very annoying.

If you follow the advice in the last two sentences of the post, you won't have to.



Not really practical though - have about 30 devices and will still have to redo every time I reset or replace the router.
September 9, 2018
This would be fine, but when you're having to do it all the time, it's very annoying.

If you follow the advice in the last two sentences of the post, you won't have to.



Not really practical though - have about 30 devices and will still have to redo every time I reset or replace the router.

30 devices in total, or 30 Sonos devices, which are the important ones? Yes, it takes a little bit of time to reserve addresses, but it makes a huge difference to the stability of the Sonos system. And yes, you would have to set them up again if you change routers.
I suppose that one should ask why you are changing routers 'all the time' - it doesn't suggest a stable network. Having said that, I've changed the router a few times in the last few days, and Sonos has played flawlessly throughout, as the amount of time that the system has been without a reservation table has been shorter than the lease time.
Also, when setting up a new router, you can set up most options without connecting to the main network, so making the transition between routers even easier.
Lyricist III
September 9, 2018
1. 30 devices in total
2. Not changing (or doing hard resets) all the time, but it's common enough that I don't want to have to reset IP addresses for 30 devices each time that it happens. If you ever get a broadband problem and ask for help, first thing they will ask you to do is factory reboot.
3. Glad it's been fine as you've changed routers - that's also my experience, which is why I want to avoid customising the router settings too much.
Stanley_4
Grand Maestro
September 9, 2018
Don't know about your router but on some you can export the settings and then re-import them after a reset if manually setting them is too much trouble.

Since you don't need DNS names for your Sonos devices I'd hope your router and browser offer you some help in setting things up.

In my case I click on the MAC edit button, type the first digit of my IP, click the IP that the browser prompts with, hit one or two backspaces to shorten the IP then type in the needed digits followed by clicking the submit button. It takes about 10 seconds per MAC so redoing my nine devices and 5 controllers goes pretty quick.

I'd suggest you only do static/reserved IPs for any servers and Sonos devices. Saved me from a lot more hours walking around plugging and unplugging Sonos gear after what seemed like every update.