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samsal
Contributor I
May 23, 2019 4:06 PM UTC

Sonos Desktop app keeps popping up on my screen with each new song played

Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.

Is there a setting I'm not seeing?
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    47 replies

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    amun
    Oct 10, 2019 4:56 PM UTC
    It must be throwing multiple errors. Look in Help>Error Log.

    JOOI, any idea how long this log keeps data for?
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    ratty
    ratty
    Oct 10, 2019 5:44 PM UTC

    It must be throwing multiple errors. Look in Help>Error Log.JOOI, any idea how long this log keeps data for?
    They age out after a few days. I don't recall how many.
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    samsalAuthor
    Contributor I
    Oct 11, 2019 4:00 PM UTC
    I was not able to find a resolution. I continue to have to close the app with each new song.
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    samsalAuthor
    Contributor I
    Oct 11, 2019 4:35 PM UTC
    I was told that there were errors in my log as well, but the truth is it should only log the errors and continue working without popping up. I may need to invest in another type of sound system.
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      ratty
      ratty
      Oct 11, 2019 4:49 PM UTC
      Personally I'd want to resolve the cause of all these errors. They shouldn't be occurring.

      Does the window pop even when minimised?

      There are simple third party tools for hiding application windows, leaving just a notification area icon. A hidden window shouldn't pop.
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      ClubPilatesMansfield
      Lyricist II
      Oct 11, 2019 5:44 PM UTC
      Hey ratty...Yeah it pops up every a new song starts even when it's minimized. Now that I know where to look for errors, it appears that it skipping every other song. I see an error notification "Unable to play "Beautiful" - the connection to Spotify was lost" and then it proceeds to play the next song in the queue. I can't figure out why it does this every time, but I believe that's what is causing the main screen to pop up between songs
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        samsalAuthor
        Contributor I
        Oct 12, 2019 11:17 AM UTC
        Yes, it pops up even when minimized.

        I appreciate that your taking the time to help us.
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        buzbar
        Lyricist II
        Oct 23, 2019 4:11 PM UTC

        Having same problem here is Diag number 259893618

         

        Hope we get a fix otherwise I have to close the app to keep from popping up

         

         

        Thanks

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          desmo88
          Contributor I
          Oct 23, 2019 6:20 PM UTC

          Same problem here. Every new song, Sonos pops up and disrupts workflow and screen view. Very annoying. Please fix asap. PC windows 10. Just started with the new update. Wish you guys would actually try your fixes before you send them out to the world...

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            Airgetlam
            Airgetlam
            Oct 23, 2019 8:38 PM UTC

            Could you post a screenshot of one of these pop ups, please? I’m struggling to understand exactly what they look like.

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            Bruce
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