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Contributor I
May 23, 2019 4:06 PM UTC

Sonos Desktop app keeps popping up on my screen with each new song played

Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.

Is there a setting I'm not seeing?
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47 replies

Lyricist II
Oct 23, 2019 8:53 PM UTC
The app itself pops up to the front of your work just like this. 

 

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Airgetlam
Oct 23, 2019 8:57 PM UTC

Ah. For some reason, I was thinking it was a notification popup, not the full app. What happens if you close the app completely, letting the speakers continue to play. Does it open the app again, and pop to the front?

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Bruce
Airgetlam
Oct 23, 2019 8:58 PM UTC

And thank you for the visual aid. Much appreciated :)

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Bruce
Lyricist II
Oct 23, 2019 9:02 PM UTC

If you close the app it will not pop back in front. It is only when the app is minimized. When the song changes it pops in front. 

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Airgetlam
Oct 23, 2019 9:05 PM UTC

Gotcha. I never leave the app open once I’ve started it, so I’ve never seen this behaviour myself. And I don’t have an easy solution for you, beyond closing the app, which obviously isn’t what you want to do. Hopefully, it’s on Sonos’ roadmap, and we’ll see it some day.

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Bruce
Ryan S
Retired Sonos Staff
Oct 23, 2019 9:44 PM UTC

That’s an odd one. The app shouldn’t come up like that when a song changes. There is of course the option to have music playing notifications, which you could check under Notifications and actions on the Windows settings. Those are usually the popups at the side of the screen and wouldn’t have the app take focus.

Perhaps it’s happening because the desktop controller needs an update, I see you’ve got a notification for that on the controller. That shouldn't cause this, but it’s worth trying out if you’ve already done the basics. 

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Contributor I
Oct 24, 2019 4:00 PM UTC

Doesn’t matter if you close the app on Windows 10, it still pops up. Bad stuff Sonos guys.

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Lyricist I
Oct 30, 2019 2:43 AM UTC

I’m having the same problem with YT Music with a multiple monitor setup.

 

In addition to the player appearing, a flashing orange Sonos icon on the Win10 task bar pops-up when songs change; seems to happen every 4th or 5th song - when the new song starts playing.

It causes the task bar to cover part of my screen interrupting my work. It won’t disappear until clicked on.

 

Since I’m listening to a radio station I don’t care if a song is skipped, I don’t want to know about it - I just want to keep working… this is infuriating. Please fix!

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Contributor I
Oct 30, 2019 4:58 PM UTC

Now Sonos suddenly stops for no reason in addition to popping up on Windows 10 on my HP PC every time a new song starts.  Too bad Sonos didn’t test updates. What was once a solid product is now approaching garbage from a user interface perspective. Back to iTunes?

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Lyricist I
Feb 26, 2020 8:21 PM UTC

Same Issue. It opens up every song change. This is a bad feature especially considering you can’t turn it off. The app is on our front desk computer for reception and an app opening every 3 minutes is extremely frustrating. There are many error messages but no way to clear them. I’ve sent away for diagnostics. Hopefully this can be fixed promptly. 

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