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samsal
Contributor I
May 23, 2019 4:06 PM UTC

Sonos Desktop app keeps popping up on my screen with each new song played

Sonos desktop app keeps popping up on my screen with each new song played. This is quite annoying when you have other windows open, doing work and it pops up forcing you to close it.

Is there a setting I'm not seeing?
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    47 replies

    bockersjv
    bockersjv
    Local Superstar
    May 23, 2019 4:16 PM UTC
    Pc or Mac?
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    samsalAuthor
    Contributor I
    May 23, 2019 5:31 PM UTC
    I’m on a PC laptop with Win10.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    May 23, 2019 6:07 PM UTC
    @samsal, the PC app should only come up from the background when there's a message displayed, such as a failure to play a song. The next time this happens, can you submit a diagnostic and post the confirmation number? We'll check it out and let you know if there's an error message flashing on screen that you didn't see.
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    samsalAuthor
    Contributor I
    May 24, 2019 3:50 PM UTC
    Ok, just sent report

    confirmation number
    225254994
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    Ryan S
    Ryan S
    Retired Sonos Staff
    May 24, 2019 5:36 PM UTC
    Thanks, looks like there are a lot of error messages in there trying to play one specific song "Gentle Sea Waves on Flat Beach" off of Amazon Music. Can you check if it's in your queue and remove it from there?

    Do you have any trouble with other Amazon Music songs? If not, perhaps it's a particular issue with just that track.
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    samsalAuthor
    Contributor I
    May 24, 2019 8:50 PM UTC
    It is not just that song, it occurs with every song that is played.
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    ClubPilatesMansfield
    Lyricist II
    Oct 10, 2019 3:43 PM UTC
    Hello, did you ever find a resolution to this issue? We are running Sonos with a PC in the studio. The Sonos desktop continues to pop up every time a new song starts. We have to minimize this every time to continue working on the desktop PC. I can't find any settings that will allow me to turn this notification off. Can you advise?
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      ratty
      ratty
      Oct 10, 2019 3:51 PM UTC
      Hello, did you ever find a resolution to this issue? We are running Sonos with a PC in the studio. The Sonos desktop continues to pop up every time a new song starts. We have to minimize this every time to continue working on the desktop PC. I can't find any settings that will allow me to turn this notification off. Can you advise?
      It must be throwing multiple errors. Look in Help>Error Log.
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      ClubPilatesMansfield
      Lyricist II
      Oct 10, 2019 4:26 PM UTC
      Hey ratty - thanks for the reply. Yes you are correct. I opened up the Error Log and there are a TON...do you know how to clear these out?
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        ClubPilatesMansfield
        Lyricist II
        Oct 10, 2019 4:28 PM UTC
        And they are all from today and yesterday with the "Unable to play - the connection to Spotify was lost". I don't know it's giving that error. It hasn't crashed on us since I connected directed to the router and went off of wifi last month
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