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Contributor I
October 28, 2017

Sonos controller problem on iOS 9.3.5

  • October 28, 2017
  • 129 replies
  • 22856 views
I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad with iOS 9.3.5. picks that up and I can then continue to use the iPad with Sonos controller to choose music and so on. Not a huge thing and I have a work around but something is not working as it should, the Sonos 8.1 Software release notes say iOS 9 and higher. Can you let me know how to fix the problem?
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129 replies

Contributor I
April 5, 2019
I have the same issue. I was using my old iPad iOS 9.3.5 just for Sonos music until this last update. This is a little disappointing, but guess I'll just have to use my iMac or iPhone 😠
Lyricist I
April 5, 2019
Understand you should not upgrade but when you have a family doing it, we have no choice. it is costing me more in devices to use the system than all the equipment. I have 11 zones, 4 CT100's, 4 iPads for starters. i only want to press play. 10 years down the drain. Not happy
Lyricist I
April 5, 2019
Found a partial workaround for playing Spotify music on Sonos. The Spotify app will still let you select the Sonos speakers as output channel. You can control all the playback features from Spotify app. For now. Just wont install & link new speakers but you can use your phone for that.
Contributor I
April 5, 2019
I have encountered the same problem in that my iPad with ios 9.3.5 will no longer run the Sonos app. I am appalled that Sonos can't just leave those with this version of the software as is. All they would have to do is read which version the machine has and then state that you have the latest version for this ios. SIMPLE. MANY OTHER APP DEVELOPERS DO THIS.

My BBC apps, ITV, S4C, Sky, Radio and podcast apps are all still working.

Why not just offer a very simple select and play type mini app with none of the bells an whistles that will work on even the lowest spec tablet/phone.

SONOS. IF YOU WON'T DO THIS THEN LET SOMEBODY IN THE COMMUNITY PUT IT RIGHT!!!!!!!
Lyricist I
April 5, 2019
Are you joking me, fix the problem so that we can use our devices without being forced to purchase new ones
Contributor I
April 6, 2019
Me too - controller working perfectly yesterday and will not run today. Farcical. Sonos... FIX THIS
Contributor II
April 6, 2019
Can I join others here in asking for Sonos to make the older version of their app available . I don't want the whistles and bells I just want my Sonos system to work on 9.3.5 . I wasn't notified of this when I bought the system
Lyricist I
April 6, 2019


My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?


Once again - YOU DON'T HAVE TO UPDATE!!!!!!!

There was guy here who kept his system at 4.0 for years. Nothing forced him to update, and nothing is forcing you.


I would happily not have updated my Sonos software. Where was the choice? I woke up this morning and suddenly my iPad won’t talk to my system. Using older hardware as a controller is a perfect use of older hardware. I don’t want it burning up memory on my phone. My iPad 2 was dedicated to Sonos.
Lyricist II
April 6, 2019
I am ready to give up on Sonos as this is the 2nd time they have essentially bricked an iPad for me. My wife can’t stand using a phone or PC to control Sonos but is happy having a dedicated older iPad the listen to Sonos. I am not buying a new iPad just to be a Sonos controller. I have 4 Sonos devices and was a big supporter as they are vendor agnostic. The app does little and killing support sucks. Don’t blame Apple, this is Sonos fault for not understanding their customers. If you can’t handle an app, there is this technology called web pages you could use.:
Lyricist II
April 6, 2019


My complaints are frequent because Sonos presents these updates without warning. I don't need recently played - so why must I update?


Once again - YOU DON'T HAVE TO UPDATE!!!!!!!

There was guy here who kept his system at 4.0 for years. Nothing forced him to update, and nothing is forcing you.


I would happily not have updated my Sonos software. Where was the choice? I woke up this morning and suddenly my iPad won’t talk to my system. Using older hardware as a controller is a perfect use of older hardware. I don’t want it burning up memory on my phone. My iPad 2 was dedicated to Sonos.


Totally agree. Sonos could have sent an email to its customers sayin to turn off updates and older devices weren’t supported.