Contributor I

Sonos controller problem on iOS 9.3.5

Forum|Forum|8 years ago
October 28, 2017
129 replies
22857 views

I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad with iOS 9.3.5. picks that up and I can then continue to use the iPad with Sonos controller to choose music and so on. Not a huge thing and I have a work around but something is not working as it should, the Sonos 8.1 Software release notes say iOS 9 and higher. Can you let me know how to fix the problem?

iOS

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NXD10

Lyricist I

Actually, an earlier poster is right about the work-around. Use iTunes as your controller - it works fine with the Sonos speakers. I also do direct stream of my radio stations and Spotify and Amazon from their apps. It is not as convenient as the one stop app, but it does allow me to use my perfectly functional iPad as a controller for my sound system.

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hangonharry

Contributor I

How can this happen ? why would you think it acceptable that customers should replace working telephones in order to carry on using an expensive sound system. This is a really poor product management.

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Taztech

Contributor I

Same problem here SONOS give us the option or create app for an older version of iOS we unable to keep on replacing or controllers you speakers already expensive if you like us to keep on using the Sonos system give us the option to use our old controllers !!!!
We not getting any Sonos supposed to our community it's All about keeping the vendor (apple) and Sonos numbers up ??

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jeffnebraska

Contributor I

Same problem. I am really angry at Sonos for making a perfectly functional controller useless (or nearly). I don't want to try to teach my six-year-old some hacky approach to using the app she's used for years.

I will vote with my wallet and not purchase from Sonos again, due to this extraordinarily bad and frustrating customer experience. Hope someone from Sonos central is reading this.:@

controlav

Lead Maestro

Go to the App Store and download SonoPad. Third party Sonos app that works on old iOS hardware.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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Taztech

Contributor I

Thanks just the key is to get an official app from Sonos. That will support our community and our old devices
Fyi you can also use Spotify app to cast to Sonos but the key is to use an official Sonos application that will have the basic function ( cut version of the new version)
You know add remove room volume select songs from online service ....that's it ..not a lot to ask 😉

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elcoqui69

Lyricist II

Same problem that’s really cheap shot from Sonos.....

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brianpatrickjackson

Lyricist I

just after the most recent Sonos App update i can no longer use the Sonos App on an older Apple iPad. According to the the App i need to update my OS, but Apple is no longer updating the OS of these older iPads. Is it possible to revert to an older version of the App? if not, why would you make you App incompatible with an older device that i only use to play music on Sonos?

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gingernut400

Lyricist I

Same problem here, and I am seriously p***ed off having just bought 2 Sonos Play 1 speakers to be controlled by older iPads. I can appreciate that hardware and software evolve and the oldest stuff cannot be supported for ever. I also appreciate that Sonos can have no control over customers upgrading iOS without considering the consequences. However, surely Sonos should have issued a bulletin to warn what would happen. The fix is simple. Sonos should reinstate the previous version and call it Sonos Legacy. No updates, no support, leave as is. I will then be happy and may continue to invest in Sonos.

jgatie

Same problem here, and I am seriously p***ed off having just bought 2 Sonos Play 1 speakers to be controlled by older iPads. I can appreciate that hardware and software evolve and the oldest stuff cannot be supported for ever. I also appreciate that Sonos can have no control over customers upgrading iOS without considering the consequences. However, surely Sonos should have issued a bulletin to warn what would happen. The fix is simple. Sonos should reinstate the previous version and call it Sonos Legacy. No updates, no support, leave as is. I will then be happy and may continue to invest in Sonos.

I'm afraid you are not going to be happy, because Sonos is not going to reinstate the previous version as Sonos Legacy. Time to invest in another multi-room system that maintains backwards compatibility with outdated versions of mobile operating systems. Good luck finding one.

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