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Contributor I
September 12, 2016

SONOS are you reading this? Please put the controller queue function back how it was!

  • September 12, 2016
  • 351 replies
  • 16930 views
I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.
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    351 replies

    Lyricist III
    June 5, 2017
    It would seem i don't always get this pop-up? (I'm on iOS, if that matters.) More than once I've tried to play a song from the search and it starts playing, but the rest of my queue is gone and that is now the only song in it. No pop-up, just plays instantly like it used to but replacing the queue instead of adding to it.

    And your comment about the Play:5 is fair, though I didn't feel it was significant enough to warrant replacing the Play:5s I have that are just a few years old.

    We accidentally erased a ques of several dozen songs or more several times nowHow come? If the queue's been edited there's a large warning pop-up front and centre.

    add a microphone to the Play:5
    Ha! And took away all the original PLAY:5, replacing it with a totally different design.
    Local Superstar
    June 5, 2017
    How come? If the queue's been edited there's a large warning pop-up front and centre.But if it hasn't been modified it will overwrite without warning. I know such an instance it's more easily replaceable but it still means more button clicks trying to get back to what you were listening to seconds before.
    There is so much inconsistency in the app now that it's so difficult or even impossible to know exactly what will actually happen when you select a song - it all depends on how you got to that song (maybe a search) and how the currently playing music was 'arrived' at. Inconsistent results from the same effective action can never really be a 'good' thing in any UI.
    ratty
    June 5, 2017
    It would seem i don't always get this pop-up?Maybe your queue hadn't changed since it was loaded (from a playlist, album, etc)? The logic is that a queue which can readily be recreated by a single action is not protected with the warning, whereas a queue that the user has edited is.

    A single track selected from search is inserted (without prompt) after the current track. There have been understandable gripes that in a static queue -- one which hasn't yet been played, or which has fully played -- the 'current track' is track #1, so an insertion from search goes in as track #2.

    And your comment about the Play:5 is fair, though I didn't feel it was significant enough to warrant replacing the Play:5s I have that are just a few years old.
    The PLAY:5 Gen2 is so utterly different in design and performance from Gen1 that many of us think Sonos should perhaps have called it something different. Given that they can be Trueplay-tuned they'll handsomely see off conventional HiFi speakers -- passive and active -- which are significantly more expensive.
    Lyricist III
    June 5, 2017
    A single track selected from search is inserted (without prompt) after the current track. There have been understandable gripes that in a static queue -- one which hasn't yet been played, or which has fully played -- the 'current track' is track #1, so an insertion from search goes in as track #2.

    This is good to know. That might explain the lack of prompt before overwrite, at least in some cases. Thanks.
    Lyricist III
    June 7, 2017
    Me problem solving my system would require me to spend a whole day testing my system...For tech support. I just don't have time. I no longer recommend SONOS. Great sound, disappointed in the system...Concerns my RCA input to 5 player.
    Lyricist III
    August 10, 2017
    After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??
    Stuart_W
    World-Class Superstar
    August 10, 2017
    After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

    Sonos are most assuredly aware. Just because they haven't "fixed" it doesn't mean they aren't aware or even that they agree it needs "fixing"!
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    jgatie
    August 10, 2017
    After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

    Nothing. It is obvious Sonos has made their decision.
    Lyricist III
    August 10, 2017
    After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

    Sonos are most assuredly aware. Just because they haven't "fixed" it doesn't mean they aren't aware or even that they agree it needs "fixing"!


    When my customers ask me for a new product or a change or whatever, I don't tell them that I agree with it or not, I just do it. Customer is always right...

    Plus, as a customer, I purchased some functionalities, and after my purchase some of these functionalities are removed... I feel like I've been swindled. It's like buying a car and 6 months later, the car can't turn left anymore because it's been "upgraded"
    August 10, 2017
    After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

    Sonos are most assuredly aware. Just because they haven't "fixed" it doesn't mean they aren't aware or even that they agree it needs "fixing"!


    When my customers ask me for a new product or a change or whatever, I don't tell them that I agree with it or not, I just do it. Customer is always right...

    Plus, as a customer, I purchased some functionalities, and after my purchase some of these functionalities are removed... I feel like I've been swindled. It's like buying a car and 6 months later, the car can't turn left anymore because it's been "upgraded"
    What preposterous hyperbole. I don't like the change either, but really....
    As to the implication that Sonos should implement every suggestion that a few customers demand... they would have been bust years ago on that basis. The real irony is that the change was partly in response to customer complaints about how it used to work! Be careful what you wish for.....